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    Leave Administration Specialist - Dallas, United States - Lockton, Inc.

    Lockton, Inc.
    Lockton, Inc. Dallas, United States

    3 weeks ago

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    Description

    Job Summary:

    Do you enjoy administering leaves? Would you enjoy working with various clients that vary in size and industry? Do you enjoy being in a collaborative, professional environment? Then we have the position for you

    Lockton is a global professional services firm with over 10,000 Associates who advise clients on protecting their people, property and reputations.

    Lockton has grown to become the world's largest privately held, independent insurance broker by helping clients achieve their business objectives.

    Lockton is known throughout the insurance industry as an entrepreneurial, progressive and successful insurance broker. As a result of continued individual and group accomplishments, Lockton has a record of steady and substantial growth.

    If you are a committed professional with a passion for delivering unparalleled service, Lockton is interested in hearing from you.


    Due to our success and increased business opportunities, we are looking for a Leave Administration Specialist to provide excellent customer service to employees with regards to all aspects of absence management.

    This position is a subject matter expert regarding all types of employee leaves of absence, including Short Term Disability, FMLA, Long Term Disability, Unpaid leaves, etc.

    The ideal candidate will demonstrate a high level of professionalism; possess the ability to work well in a fast-paced environment and the flexibility to easily adapt to changing priorities.



    ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

    • Process incoming calls, emails and system notifications regarding leaves of absence, while providing prompt accurate service
    • Responsible for utilizing the tools provided to maintain compliance with federal, state, local and union specific leave policie
    • Coach employees, managers and HR professionals on the appropriate web based processes, legal requirements and policy regarding leave
    • Provide employees/managers with information and assistance regarding potential leave
    • Produce and track all required documentation
    • Assess, adjudicate, and track all FMLA claims and available time
    • Coordinate leaves with Short Term Disability Vendor and Workers' Compensation Claims Teams to properly administer concurrent leave
    • Update employee records in the HR/Payroll system as appropriate
    • Escalate issues to the proper management resource as appropriate
    • Maintain established performance goals and help ensure the organization is meeting performance targets and complying with service level agreement
    • Provide critical thinking regarding absence management processes. Identify trends and make recommendations for continuous process improvements to management
    • Consult with clients on best practices and policy reviews for compliance
    • Support new client onboarding proce
    • Assist with client projects as needed
    Requirements:

    EDUCATION, EXPERIENCE, AND SKILLS REQUIRED


    • A Bachelor's Degree is highly desired
    • Four or more years of professional experience in absence management is preferred; Customer Service experience is preferred
    • Knowledge of FMLA, State Leave regulations and requirements and ADA is required
    • Hands on experience with HR/Payroll systems is desired, along with experience using email and Microsoft Office suite
    • Must have a strong disposition toward customer service and proven aptitude for computer-based leave transaction processing
    • Legal right to work in the United State
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