Housekeeper Supervisor Ns04 - Twentynine Palms, United States - Marine Corps Community Services

Marine Corps Community Services

Verified Company

Twentynine Palms, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Marine Corps Hospitality Services (MCHS) is looking for the best and brightest to join our Lodging Team MCHS is the provider of Official Lodging for the Marine Corps.

Our program provides lodging facilities that supports and enhances the quality of life for Marines, Sailors and their families during their travels for PCS moves, TDY and leisure.

We offer a team-oriented environment which provides world class customer service to our guests.

Part-time and Full-time
vacancies are eligible for the following Employee Benefits hours a week):

401(k) Retirement Plan with up to 5% employer match
NAF Pension Plan, employee contribution only 1% (may be eligible to buy back up to 5 years of military service)
Medical and Dental Insurance
Inexpensive life insurance (up to 3X annual salary)
Flexible spending accounts (Health and Dependent Care)
Short Term Disability Insurance (up to 60% of annual salary)
Immediate annual and sick leave accrual
Taxfree shopping
Professional training opportunities to build and develop new skills.
Access to MCCS facilities such as the child development centers, gyms, movie theaters, bowling centers, pools, golf course, auto skills center, outdoor recreation and more

Major Duties:

Responsible for day to day operations of assigned areas within the Housekeeping Department, servicing approximately hotel rooms per day.

Plans and supervises the work of approximately 35-40 personnel, to include NL-04 Housekeeper Leaders, NA-03 Housekeepers, NA-03 Custodial Workers, and NA-04 Laundry Machine Operators.

Prepares work schedules, adjusting as necessary in case of absences or other requirements. Maintains time and attendance rosters for all housekeeping department employees. Schedules annual leave and approve leave request for subordinates. Conducts housekeeping hands on training. Encourages and acts upon employee suggestions for work improvement. Regularly checks work performance for compliance with instructions and adherence to prescribed standards of cleanliness and sanitation. Briefs new personnel of standard operating procedures and standards to be met and closely monitors on the job training.

Demonstrates work methods and provides work-related directions. Completes room/area inspections to check for quality of service and adherence to service standards. Ensures employee work meets productivity goals and initiates changes in work pace and/or workload when necessary. Plans and schedules for low and peak periods of occupancy. Responsible for inventory, cash controls, accountability and security of merchandise and equipment. Conducts physical inventories and prepares inventory reports. Ensures worksite materials and tools are available to complete work. Orders cleaning supplies and equipment to maintain proper operating levels. Conducts physical inventories and prepares inventory reports. Maintains daily administrative work, including preparation and submission of accounting records, and operational reports. Initiates work orders for repair and maintenance. Resolves guest complaints and issues related the housekeeping operations.

Supervises employees to include, but not limited to: scheduling, assigning and distributing work, coaching, counseling, tutoring, and mentoring employees; approving and disapproving leave, recommending and completing personnel actions, completing performance reviews and signing timecards, training employees, keeping abreast of and actively supporting the principles of the EEO Program, and prevention of sexual harassment.

Must be alert to alcohol abuse and take appropriate action.

May perform duties of Housekeeper, Laundry Operator, and/or Custodial Worker duties as necessary.

Provides World Class Customer Service with an emphasis on courtesy. Assists customers and communicates positively in a friendly manner. Acknowledges customers, smiles and makes eye contact. Asks questions to determine, verify and solve problems. Checks for satisfaction on the quality of goods and services. Takes action to solve problems quickly. Alerts the higher-level supervisor, or proper point of contact for help when problems arise.

Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor.

Develops and ensures implementation of an activity safety program in accordance with the Base Safety Program. Conducts safety meetings. Advises employees of available safety regulations, instructions, materials and equipment. Promptly reports workplace accidents to the Human Resources Office. Ensures safety training is provided to employees. Complies with OSHA Standards and takes action to correct unsafe or unhealthy working conditions. Ensures employees understand safety infractions that can result in disciplinary actions and follows through with appropriate actions. Ensures mínimal loss of duty by complying with Return To Work, program initiati