- Provide courteous and prompt technical assistance to end-users via various channels, including phone, email, chat, or in-person interactions.
- Troubleshoot and resolve hardware, software, and network-related issues to minimize downtime and enhance user productivity.
- Diagnose and analyze technical problems reported by end-users to identify root causes.
- Apply known solutions and troubleshooting techniques to resolve issues promptly and effectively.
- Create and manage support tickets in the helpdesk tracking system, ensuring accurate documentation of issues and their resolution progress.
- Assist users remotely using remote desktop tools or virtual collaboration software to troubleshoot and resolve technical problems.
- Assist with the installation, configuration, and setup of hardware devices and software applications to ensure proper functionality.
- Reset user passwords and manage account access permissions following organizational policies and procedures.
- Create, modify, and manage user accounts and access rights.
- Implement authentication and authorization mechanisms to control user access to resources.
- Provide basic training and guidance to users on software applications, network resources, and IT policies.
- Maintain accurate documentation of common technical issues and resolutions for future reference.
- Update knowledge base articles and guides to facilitate faster problem-solving.
- Escalate complex technical issues to higher-level support teams or specialists when necessary.
- Collaborate with other IT teams to resolve challenging problems efficiently.
- Interact with end-users professionally, effectively, and empathetically.
- Communicate technical information to non-technical users in a clear and understandable manner.
- Assist with software updates, patches, and maintenance to ensure users have access to the latest versions and security fixes.
- Scan and remove viruses, malware, and other security threats from infected computers.
- Perform basic hardware diagnostics to identify hardware-related issues and provide recommendations for repairs or replacements.
- Track and manage hardware and software assets, including inventory and license information.
- Install, configure, and maintain server hardware and operating systems.
- Manage server updates, patches, and security configurations.
- Implement security measures to protect the organization's systems and data from cyber threats.
- Monitor for security vulnerabilities and address them promptly.
- Ensure that IT systems and practices adhere to relevant regulations, industry standards, and data protection laws.
- Collaborate with other IT teams to ensure integrated and cohesive IT operations.
- Create and maintain documentation related to system configurations, procedures, and troubleshooting guides.
- Provide reports on system status, performance, and incidents to higher-level IT staff.
- Ensure a positive support experience for end-users and gather feedback to continuously improve support services' quality.
- Bachelor's degree in Information Technology, Computer Science, or related field preferred.
- 2+ years of experience in a helpdesk or technical support role.
- Proficiency in troubleshooting hardware, software, and network issues.
- Excellent communication and customer service skills.
- Ability to work independently and collaboratively in a fast-paced environment.
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus.
-
Desktop Support Technician
2 days ago
Insight Global Madison, United StatesExpereince working in a Mac environment. · Expereince supporting network equipment. · Troubleshoot, repair, correct software on desktops & laptops, printers · Mobile device support. · ...
-
Desktop Support Technician
2 weeks ago
Dexter Technologies Parsippany, NJ, United StatesDexter Technologies Inc., is a leading provider of Staffing and Recruiting Services. We are proud of the fact that many of them have been promoted to more senior roles: management, senior management, and senior executive leadership positions. · Desktop Support Engineer · Type: Co ...
-
IT Desktop Support Technician-Whippany, NJ
1 week ago
F2Onsite Whippany, United StatesJob Description · Job DescriptionJob Description · Advising staff on appropriate procedures for directing their IT-related queries and recommendations. · Receiving and documenting requests for support. · Deciding on the most suitable ways of providing aid. · Delivering IT and rel ...
-
IS Support Technician
5 days ago
Velocity Search Group New York, United StatesOur client, a professional services company located in Battery Park, NY is seeking an IT Support Technician. The IS Support Technician provides second level support to end-users regarding IT incidents and service requests. This role is critical in meeting the Department objective ...
-
IT Support Technician
2 weeks ago
Touro College New York, United States Full timeOverview · IITS support technicians provide both on-premises and remote support for instructional technologies as well as computer labs, libraries, classrooms, and offices · Responsibilities · Provides the faculty and staff support for computer hardware, software, and networki ...
-
IT Support Technician
4 weeks ago
Plug Power New York, United States Full timeIT Support Technician · Status: Non-Exempt (hourly) · Department: Information Technology · Position Summary · The IT Support Technician serves a critical role to Plug Power by working to triage IT help ticket items for employees and maintain optimal functionality of IT syst ...
-
Support Technician
7 hours ago
Corps Team Mahwah, United StatesOur client, a package delivery and supply chain management company, is seeking an experienced Support Technician for a 12+ month contract role in Mahwah, NJ. · Job DutiesProvides support activities in an assigned area. Performs equipment exchange and recording inventory controls ...
-
IT Support Technician
2 weeks ago
First Tek, Inc. New York, United StatesMy name is Gaurav and I'm a Technical Recruiter at First Tek. We are currently sourcing for candidates with the following skills. Kindly forward your resume if interested, do share with your friends and colleagues as well. · Job Title: IT Support Technician · Location: New York C ...
-
PC Support Technician
4 days ago
J.M. Murray Center, Inc. Cortland, United StatesJob Description · Job DescriptionTemporary - PC Support Technician · Job Title · PC SUPPORT TECHNICIAN · Reports to · IT MANAGER · Direct Reports · NONE · FLSA Status: NON-EXEMPT · DSP Status: NO · This job description is intended to describe the nature and level of work being p ...
-
Support Technician
2 weeks ago
Corps Team Mahwah, United StatesOur client, a package delivery and supply chain management company, is seeking an experienced Support Technician for a 12 month contract role in Mahwah, NJ. Job Duties Provides support activities in an assigned area. Performs equipment exchange and r Support Technician, Technicia ...
-
Support Technician
1 week ago
Manpower Inc Mahwah, United StatesOur client is seeking a Support technician to join their team. As a support technician, you will be part of the technology team supporting the UPS systems. The ideal candidate will have communication, trouble shooting and multi-tasking skills which will align successfully in the ...
-
IT Support Technician
2 weeks ago
Ocean Casino Resort Atlantic City, United StatesJob Description · Job DescriptionThe IT Support Technician is responsible for maintaining, analyzing, troubleshooting and repairing computer systems, hardware and peripherals. · Position Responsibilities · Use remote diagnostic and maintenance tools to resolve issue when appropr ...
-
Support Technician
1 week ago
Manpower Group Inc. Mahwah, United StatesOur client is seeking a Support technician to join their team. As a support technician, you will be part of the technology team supporting the UPS systems. The ideal candidate will have communication, trouble shooting and multi-tasking skills which will align successfully in the ...
-
IT Support Technician:
2 days ago
Akraya New York, United StatesPrimary Skills: Troubleshooting, Networking, Desktop Support, Audio/Visual Support, Hardware Deployment. · Duration: 06+ Months · Contract Type: W2 Only · Location: New York, NY #LI-Hybrid Mon to Thu) · Pay Range:$ $50.00 per Hour on W2 · #LP · NOTE: Role open to Women Back ...
-
IT Support Technician:
2 weeks ago
Akraya New York, United StatesPrimary Skills: Troubleshooting, Networking, Desktop Support, Audio/Visual Support, Hardware Deployment. · Duration: 06+ Months · Contract Type: W2 Only · Location: New York, NY Onsite Mon to Thu) · Pay Range:$ $50.00 per Hour on W2 · #LP · NOTE: Role open to Women Back to W ...
-
IT Support Technician
2 weeks ago
FreshRealm Linden, United StatesStarting pay for this job is $26.00/hour. This position is an onsite position located in Linden, NJ. · Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. · Overview · We are c ...
-
Desktop Support Technician
2 weeks ago
Nesco Resource New York, United StatesA major client of ours in the financial industry has a need for a Desktop Support Technician for a long term contract that is onsite in NYC, NY. · Technicians will be responsible for pre-setup and imaging on new equipment · Backup, disconnect, and reconnect end users' desktops at ...
-
IT Support Technician
2 weeks ago
Dataiku New York, United StatesAt Dataiku, we're not just adapting to the AI revolution, we're leading it. Since our beginning in Paris in 2013, we've been pioneering the future of AI with a platform that makes data actionable and accessible. With over 1,000 teammates across 25 countries and backed by a renown ...
-
IT Support Technician
1 week ago
AbelCine Brooklyn, United StatesAbelCine is a full-service equipment and technology provider to the broadcast, production, and new media industries. We offer sales, finance, training, rental, and tech services to our professional customer base with offices in New York, Chicago, and Los Angeles. · We are curren ...
-
IT Support Technician
2 weeks ago
Pan Asia Resources Raritan, United StatesPC Support Technician · Location: Raritan, NJ · Duration: 6 Months Contract · Once built PC is handed over by DSS, to wrap, pack and ship asset via respective channel in country and update paperwork/tickets for tracking purposes · Update daily Tracking details in the ticketin ...
Support Technician - Florham Park, United States - Wiss
Description
Wiss is seeking a Support Technician to join the Digital Technology team in Florham Park, NJ. The Helpdesk Technician, also known as a Helpdesk Support Specialist or IT Support Technician, is a pivotal role within our organization, responsible for delivering timely and efficient technical support to end-users. As the primary point of contact for all technical issues, the Helpdesk Technician plays a critical role in ensuring the smooth operation of our technology resources and maintaining positive user experiences.
Please read the information in this job post thoroughly to understand exactly what is expected of potential candidates.
This position will be FULLY ONSITE. LOCAL CANDIDATES ONLY.
Key Responsibilities:
User Support:
Issue Triage and Resolution:
Ticket Management:
Remote Assistance:
Hardware and Software Setup:
Password Resets and Account Management:
User Account Management:
Training and Guidance:
Documentation:
Escalation and Collaboration:
Customer Service and Communication:
Software Updates and Maintenance:
Virus and Malware Removal:
Hardware Diagnostics:
Asset Management:
Server Management:
Security Management:
Compliance and Regulations:
Collaboration with IT Teams:
Documentation and Reporting:
End-User Satisfaction:
Qualifications:
The Helpdesk Technician's role is instrumental in fostering a positive relationship between IT and the organization by delivering exceptional technical support and ensuring end-user satisfaction.
Wiss is an Equal Opportunity-Affirmative Action Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation / Age"
"Wiss is committed to diversity and inclusion. We seek candidates from all backgrounds to join our team and encourage our employees to bring their authentic and best selves to work."
To all staffing agencies: Wiss does not utilize 3rd party firms for any internal or client positions. Please be advised, Wiss is not responsible for any fees related to unsolicited resumes. All unsolicited resumes will become the property of Wiss.
