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Raritan

    IT Support Technician - Raritan, United States - Pan Asia Resources

    Pan Asia Resources
    Pan Asia Resources Raritan, United States

    3 weeks ago

    Default job background
    Description
    PC Support Technician

    Location:
    Raritan, NJ

    Duration: 6 Months Contract


    • Once built PC is handed over by DSS, to wrap, pack and ship asset via respective channel in country and update paperwork/tickets for tracking purposes
    • Update daily Tracking details in the ticketing system.
    • Handling HW return & system updates (AMDB) and closing tickets.
    • Receive PC from end user, unpack, place is disposal hold area, update AMDB, wipe machine after 1 week, file disposal request with Ingram.
    • Setup PC on network for Imaging - Requested by DSS L2 team.
    • Based on distributed demand from AM team, person will be placing orders for respective site and/or whole country
    • Inclusive of managing peripherals inventories and ordering [bags, KB/Mice, headsets, etc.]
    • Main contact point for receiving the equipment and/or ensuring if equipment is received in different location to help our Procurement& AM team to follow up on confirmation.
    • Equipment asset reporting to AM & Procurement to upload equipment into AMDB and to close the orders.
    • Taking over for ASO responsibilities for asset scanning and resolving discrepancies after stock comparison
    • Manage and maintain prebuild inventory on all new and used assets within thresholds.
    • Maintain Hardware break fix inventory and manage service calls with vendors.
    • Providing asset records to AM disposal team for pick up arrangements.
    • Acting as a focal point for IM pick up scheduling (time & date of arrival on site)
    • Decomm Equipment Hand off to IM representative
    • Works independently with little to no direct supervision in analysis, design, and implementation of desktop solutions to fulfill business unit requirements.
    • Updates and closes all trouble tickets and service requests on a timely basis including knowledge article and labor hour input for billing and management.
    • Knowledge and understanding of Windows desktop operating systems.
    • Responsible for partnering with the business units supported to understand the business impact of support issues.
    • Acts as a technical liaison with IT partners for systems support and implementation and provides an effective interface.
    • Ability to perform troubleshooting and analysis of PC hardware, PC operating systems.
    • Intermediate ability to perform complex troubleshooting and analysis of network system devices and PC network hardware.
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