Senior Project Manager - Foster City, United States - Aditi Consulting

Aditi Consulting Foster City, United States

3 weeks ago

Description

Summary:

The main function of an account manager is to manage the operational service and support needs for company member banks and associations in a help desk environment.

Major Job Duties and Responsibilities:
Providing information and direction for customers regarding company Net services, operating rules, integrated billing, and general authorization and chargeback transaction research
Approve the resolution of customers' service or billing complaints by authorizing activities such as exchanging merchandise, refunding money, and adjusting bills
Act as escalation point for clients/customers
Approve the referral of unresolved customer grievances to designated departments for further investigation
Review, monitor and audit records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes
Solicit sale of new or additional services or products
Report on help desk activities to executive level management

Education/Experience:
High School Diploma or GED required
7+ years financial services related experience required; credit/debit card experience preferred

Skills:
Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills (Required)
Strong ability to work independently and manage one's time (Required)
Strong ability to accurately document and record customer/client information (Required)
Strong leadership and mentoring skills necessary to provide support and constructive performance feedback (Typically required)
Previous experience with computer applications, such as Microsoft Word and PowerPoint (Required)

Compensation:

The pay rate range above is the base hourly pay range that Aditi Consulting reasonably expects to pay someone for this position (compensation may vary outside of this range depending on a number of factors, including but not limited to, a candidate's qualifications, skills, competencies, experience, location and end client requirements).

Benefits and Ancillaries:

Medical, dental, vision, PTO benefits and ancillaries may be available for eligible Aditi Consulting employees and vary based on the plan options selected by the employee.

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