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    user experience research manager - Seattle, United States - Starbucks

    Starbucks
    Starbucks Seattle, United States

    4 weeks ago

    Starbucks background
    Description

    Now Brewing:
    user experience research manager, Starbucks Technology

    Position Summary


    As a User Experience Research Manager, you lead a team that defines and drives the future of the partner experience at Starbucks.

    You identify and support product insights, develop shared empathy for the partner experience through research and testing, and lead your team to raise the bar in everything we do across various Starbucks digital partner products and platforms.

    You're a big-picture thinker with very practical skills to move the day-to-day towards big goals.


    Managing user experience research extends your role often beyond research itself into systems thinking, product strategy, design, and data science.

    Your ability to collaborate with leaders of other Research, Design, Engineering, Product Management, and stakeholder teams is crucial. You're a fierce advocate for the Starbucks Partner.

    You deeply understand the human centered design process and many research methods and how they bring empathy, knowledge and data into decision making.

    You are astute at identifying and developing talent that both meets our functional expectations and fits our company culture at Starbucks.

    You deeply understand how to organize teams to address complex business and user needs for the purposes of building insights, strategy, and world-class products.


    This role is an opportunity to work on as a leader within an exceptionally high performing UX design and research team in a very supportive and positive environment.

    Digital Products at Starbucks

    Every week, hundreds of thousands of partners go to work at local Starbucks cafés. Our digital products are transforming store partner's experiences in big ways.

    The quality of this experience in a digital context depends on great UX design and research and the opportunity to innovate at a truly global scale is huge.

    Responsibilities


    Lead and direct a team of researchers focused on partner-facing products and be able to communicate rationale, background for your decisions.

    Provide productive critique and feedback to UX researchers, raising the bar for what your team delivers.
    Hire and coach a team of UX researchers, supporting their growth and development.
    Contribute to prioritization of work and projects at the organizational leadership level.
    Be a strategic collaborator within the org, and external stakeholder groups.

    Build relationships with leaders outside of Digital Partner Products, educating them and guiding them along in the process of shipping great experiences for our Partners.

    Be an extension of our Product Organization's culture and principles to the broader enterprise.

    Effectively advocate for partners in a fast-paced, corporate climate, imparting day-to-day design leadership that fosters a shared understanding of the user-centric intersection between design, content, business, and engineering.

    Qualifications

    8 years of experience as a UX Researcher.
    2 years of experience managing or leading UX Research teams.
    Effectiveness in working across organizational boundaries to define, manage, and prioritize work.

    Excellent communication, presentation, interpersonal, and analytical skills; the ability to communicate complex interaction concepts clearly and persuasively across different audiences and varying levels of the organization.

    Collaborative and innovative with a great sense of humor.

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    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

    We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.


    Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances.

    Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at
    #J-18808-Ljbffr
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