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    Research Program Manager - Seattle, United States - Harvey Nash

    Harvey Nash
    Harvey Nash Seattle, United States

    4 weeks ago

    Default job background
    Retail
    Description

    Research team is seeking a Sr. Research Program Manager to drive operational improvements for our team and lead scalable research programs. This role will build connections among researchers, designers, product managers, and our customers to ensure Alexa experiences are intuitive, delightful, and providing meaningful value. We're looking for someone with deep experience in streamlining processes, scaling the impact of user research, and launching programs from the ground up.

    Key job responsibilities

    Lead the design and development of rolling research programs, ensuring they are well-defined, feasible, and aligned with organizational needs

    Provide training for non-researchers engaging with research programs and lead education initiatives across cross-functional teams

    Develop self-service research protocols, evaluate research study plans, and provide guidance based on best practices

    Identify and mitigate risks associated with research programs, proactively developing solutions across operational planning, program documentation, resourcing, and stakeholder relationships

    Track the status of research projects, communicate updates to senior leadership, and facilitate the application of research insights

    Collaborate with senior leadership to identify research priorities and opportunities

    Run triage meetings and manage request intake

    Manage 3rd party vendor relationships and maintain research tools and recruitment solutions

    Ensure compliance with privacy and data security policies across research initiatives

    Build processes to improve the research team's overall efficiency

    Basic qualifications

    Bachelor's or master's degree in business, operations, organizational development, or related field. Alternatively a degree in design, human-computer interaction (HCI), experimental psychology, cognitive science, anthropology, or other design/research related field.

    6+ years of program or project management experience

    Experience working directly with UX designers or researchers.

    Ability to manage ambiguity, work autonomously, and multi-task in an agile environment

    Experience with voice interfaces, artificial intelligence, machine learning, large language models, and/or consumer tech products

    Candidate Requirements

    Bachelor/Master's Business, Ops, Org Development or related field


    • 6+ yrs PPM experience


    • Experience directly working with UX designers/researchers


    • Experience with AI, voice interfaces, machine learning, etc.

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