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Senior Consulting Engineer - Eau Claire, United States - Heartland Business Systems Inc
Description
Position Summary:
The Consulting Engineer is responsible for designing, implementing, and supporting advanced multiplatform solutions to HBS' customers.
Roles and Responsibilities/ Essential Functions:
Work as a member of the HBS engineering team providing consultative and proactive project management support to HBS' account base.
Be able to provide project oversight, when project managers are not assigned, to ensure that the engagement is executed within budget.
Work with sales to obtain change orders when necessary.Prioritize tasks quickly in a dynamic environment across multiple customers.
Provide presales design documentation and implementation documentation.
Document advanced procedures and plans related to customer networks/systems software and hardware.
Focus and assist with the delivery of the entire solution either as a leader, contributor, or facilitator.
Attend and participate in weekly team calls as directed by the Team Lead.
Provide sales consultants and fellow Engineers with network and systems design assistance, review, validation, and optimization of systems and protocols.
Provide next level support of escalations from HBS Managed Services team and\or Secondary EngineerContribute to product selection and research, configuration standards and best practices. Educate our sales teams on these products and services.
Cross-Education/Mentoring of other Heartland Engineers.
Work in a team atmosphere as both a leader and contributor as assigned. At all times maintaining a professional and respectful demeanor.
Obtain design and installation knowledge of the HBS SMB Tech Stack and other solutions\technologies as directed by customer demand.
Typical daily tasks can include, but not limited to:
Presales projects design, documentation, and presentation
Configuration and maintenance of network infrastructure, both wired and wireless
Monitoring systems and verifying that HBS Best Practices are being followed
Disaster Recovery planning and documentation
Server/Storage design and implementation
Documentation of existing customer infrastructure
Active Directory design, troubleshooting, and maintenance
Azure Cloud services design, implementation, and maintenance
Virtualization advanced support and configuration
General end user support
Minimum of 1,450 hours billed per fiscal year prorated based on start date. These charge hour requirements will be balanced against professional development and on the job training.
Requirements
Required Experience:
1+ years experience as a Secondary Engineer or equivalent work experience
1+ years leading IT project(s) from design through implementation including project management
1+ years documenting IT infrastructure such as network diagrams, IT processes, and\or procedures
1+ years identifying issues, analyzing the data, and designing solutions to remediate the issue(s).
Preferred Experience:
1+ years designing, implementing, and maintaining Microsoft Active Directory
1+ years designing and implementing Small to Medium Business solutions (500 seats and under)
1+ years Cloud Implementation experience
1+ years designing and implementing Backup and Disaster Recovery solutions
1+ years troubleshooting general network issues
4+ years related Information Technology field experience.
Required Skills, Education and/ or Certifications:
Associate or Bachelor's Degree from an accredited institution or equivalent work experience
Preferred Skills, Education and/ or Certifications:
Bachelor's degree in Information Technology or related field (four-year college or university)
Microsoft certification (Previous MCSA\MCSE or Role Based certification)
Azure Administration
Microsoft SQL Server Administration (Backup and Maintenance)
Microsoft Exchange Administration (On-premises and\or Cloud)
Cisco Networking certification
Vmware VCP or equivalent virtualization technologies
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