- Work as a member of the HBS engineering team providing consultative and proactive project management support to HBS' account base.
- Design, present, and implement successful customer projects within proposed budgets and timelines.
- Be able to provide project oversight, when project managers are not assigned, to ensure that the engagement is executed within budget. Work with sales to obtain change orders when necessary.
- Prioritize tasks quickly in a dynamic environment across multiple customers.
- Provide presales design documentation and implementation documentation.
- Document advanced procedures and plans related to customer networks/systems software and hardware.
- Focus and assist with the delivery of the entire solution either as a leader, contributor, or facilitator.
- Attend and participate in weekly team calls as directed by the Team Lead.
- Provide sales consultants and fellow Engineers with network and systems design assistance, review, validation, and optimization of systems and protocols.
- Provide next level support of escalations from HBS Managed Services team andor Secondary Engineer
- Contribute to product selection and research, configuration standards and best practices. Educate our sales teams on these products and services.
- Cross-Education/Mentoring of other Heartland Engineers.
- Work in a team atmosphere as both a leader and contributor as assigned. At all times maintaining a professional and respectful demeanor.
- Obtain design and installation knowledge of the HBS SMB Tech Stack and other solutions echnologies as directed by customer demand.
- Typical daily tasks can include, but not limited to:
- Presales projects design, documentation, and presentation
- Configuration and maintenance of network infrastructure, both wired and wireless
- Monitoring systems and verifying that HBS Best Practices are being followed
- Disaster Recovery planning and documentation
- Server/Storage design and implementation
- Documentation of existing customer infrastructure
- Active Directory design, troubleshooting, and maintenance
- Azure Cloud services design, implementation, and maintenance
- Virtualization advanced support and configuration
- General end user support
- Minimum of 1,450 hours billed per fiscal year prorated based on start date. These charge hour requirements will be balanced against professional development and on the job training.
- 1+ years experience as a Secondary Engineer or equivalent work experience
- 1+ years leading IT project(s) from design through implementation including project management
- 1+ years documenting IT infrastructure such as network diagrams, IT processes, andor procedures
- 1+ years identifying issues, analyzing the data, and designing solutions to remediate the issue(s).
- 1+ years designing, implementing, and maintaining Microsoft Active Directory
- 1+ years designing and implementing Small to Medium Business solutions (500 seats and under)
- 1+ years Cloud Implementation experience
- 1+ years designing and implementing Backup and Disaster Recovery solutions
- 1+ years troubleshooting general network issues
- 4+ years related Information Technology field experience.
- Associate or Bachelor's Degree from an accredited institution or equivalent work experience
- Bachelor's degree in Information Technology or related field (four-year college or university)
- Microsoft certification (Previous MCSAMCSE or Role Based certification)
- Azure Administration
- Microsoft SQL Server Administration (Backup and Maintenance)
- Microsoft Exchange Administration (On-premises andor Cloud)
- Cisco Networking certification
- Vmware VCP or equivalent virtualization technologies
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Senior Consulting Engineer - Eau Claire, United States - Heartland Business Systems Inc
Description
Job Type
Full-time
Description
Position Summary:
The Consulting Engineer is responsible for designing, implementing, and supporting advanced multiplatform solutions to HBS' customers.
Roles and Responsibilities/ Essential Functions:
Required Experience: