- Independently and as a team, provide technical support to clients through phone, email, and onsite visits
- Support of Microsoft Windows Server (50%), Windows Desktop (40%), & Other Misc. Operating Systems (10%)
- Set up, configure, and install servers and workstations at client locations.
- Maintain and monitor backup solutions for our clients
- Manage Active Directory, DNS, DHCP, Group Policies, Office 365, Azure, AWS, Watchguard, SonicWALL, Cisco, Juniper, Fortinet
- Recommend system improvements to ensure client networks meet industry best practices
- Diagnose, troubleshoot, and resolve a wide range of software, hardware, and connectivity issues
- Consultative & "Big Picture" mindset when interacting with clients.
- AA Degree in Networking or similar/and or Technical Certifications
- Computer Science / Technology Degree (preferred)
- 8+ years at an IT Managed Services Provider, or 10+ years in a corporate IT environment
- Experience using RMM tools with ticketing service
- Microsoft and O365 Administration
- Strong attention to detail & follows through to completion
- Hard-working, ability to multitask and prioritize a complex SLA structure
- Honest & dependable
- Ability to work independently and in a team, with excellent problem-solving skills
- College level or higher grasp of the English language, both written and oral
- Above-average interpersonal/customer service skills
- Ability to communicate and connect with people
- Occasional evening and weekend availability for on-call work
- Specialization in one or more of the following Preferred:
- HyperV, Virtualization, Remote Desktop, RemoteApp
- VMWare server virtualization
- Citrix NetScaler/XenApp/XenServer
- Cisco ASA
- Azure/AWS/GCP
- VOIP
- Bonus: Performance-based
- Job Type: Full-time
- Great Company & Team
- Parking on-site and easy commute
- Ongoing Training Materials, Reimbursement for Certifications
- PTO
- IRA w/Company Match
- Health/Dental/Vision
- Location: Twin Cities, MN (Required)
- License: Driver's License (Required)
- Dependable/reliable transportation (Required)
- Language: English (Required)
- Work authorization: United States (Required)
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Description
Role Overview
On behalf of Premier IT, we are looking for a Support Engineer role who would be responsible for troubleshooting and assisting clients with complex technical issues that arise. This person will support, maintain, upgrade, and troubleshoot our client's networks through email, phone calls, remote support software, or directly on-site. Additionally, this person will be called upon to use their experience to identify and implement technical solutions for our clients.
Must be comfortable and confident in troubleshooting problems with Microsoft Windows Server and Desktop, various distributions of Linux, Networking, Firewalls, and Cloud Services. Equally as important, an aptitude for delivering a high level of professional customer care is necessary.
Individuals will be responsible for various technical systems and customer care, from 'outside-the-comfort-zone' technical troubleshooting problems to routine user account maintenance. Further, this position will be the primary interface between our clients and Premier IT. This individual must be experienced and successful in working with C-level users at each site.
Success in this role is measured by results, including timely responsiveness to clients, ability to own projects and support tickets (seeing them through to completion and being responsible for the results), and recognizing when to request assistance.
Checkout the Premier IT website:
Responsibilities
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