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    Senior Network Engineer - Maple Grove, United States - CareerToolboxUSA

    CareerToolboxUSA
    CareerToolboxUSA Maple Grove, United States

    3 weeks ago

    Default job background
    Description
    Role Overview


    On behalf of Premier IT, we are looking for a Support Engineer role who would be responsible for troubleshooting and assisting clients with complex technical issues that arise.

    This person will support, maintain, upgrade, and troubleshoot our client's networks through email, phone calls, remote support software, or directly on-site.

    Additionally, this person will be called upon to use their experience to identify and implement technical solutions for our clients.


    Must be comfortable and confident in troubleshooting problems with Microsoft Windows Server and Desktop, various distributions of Linux, Networking, Firewalls, and Cloud Services.

    Equally as important, an aptitude for delivering a high level of professional customer care is necessary.


    Individuals will be responsible for various technical systems and customer care, from 'outside-the-comfort-zone' technical troubleshooting problems to routine user account maintenance.

    Further, this position will be the primary interface between our clients and Premier IT. This individual must be experienced and successful in working with C-level users at each site.


    Success in this role is measured by results, including timely responsiveness to clients, ability to own projects and support tickets (seeing them through to completion and being responsible for the results), and recognizing when to request assistance.


    Checkout the Premier IT website:


    Responsibilities

    Independently and as a team, provide technical support to clients through phone, email, and onsite visits
    Support of Microsoft Windows Server (50%), Windows Desktop (40%), & Other Misc. Operating Systems (10%)
    Set up, configure, and install servers and workstations at client locations.
    Maintain and monitor backup solutions for our clients
    Manage Active Directory, DNS, DHCP, Group Policies, Office 365, Azure, AWS, Watchguard, SonicWALL, Cisco, Juniper, Fortinet
    Recommend system improvements to ensure client networks meet industry best practices
    Diagnose, troubleshoot, and resolve a wide range of software, hardware, and connectivity issues
    Consultative mindset when interacting with clients.

    Qualifications

    AA Degree in Networking or similar/and or Technical Certifications
    Computer Science / Technology Degree (preferred)
    8+ years at an IT Managed Services Provider, or 10+ years in a corporate IT environment
    Experience using RMM tools with ticketing service
    Microsoft and O365 Administration
    Strong attention to detail & follows through to completion
    Hard-working, ability to multitask and prioritize a complex SLA structure
    Honest & dependable
    Ability to work independently and in a team, with excellent problem-solving skills
    College level or higher grasp of the English language, both written and oral
    Above-average interpersonal/customer service skills
    Ability to communicate and connect with people
    Occasional evening and weekend availability for on-call work
    Specialization in one or more of the following Preferred:

    HyperV, Virtualization, Remote Desktop, RemoteApp
    VMWare server virtualization
    Citrix NetScaler/XenApp/XenServer
    Cisco ASA
    Azure/AWS/GCP

    VOIP
    Compensation/Benefits


    Bonus:
    Performance-based


    Job Type:
    Full-time

    Great Company & Team
    Parking on-site and easy commute
    Ongoing Training Materials, Reimbursement for Certifications

    PTO
    IRA w/Company Match
    Health/Dental/Vision

    Other Requirements


    Location:
    Twin Cities, MN (Required)


    License:
    Driver's License (Required)

    Dependable/reliable transportation (Required)

    Language:
    English (Required)

    Work authorization:
    United States (Required)

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