- Serve as first point of contact for all IT related issues
- Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware
- Support helpdesk efforts, ensuring all desktop applications, workstations, and related equipment problems are resolved promptly with limited disruptions
- Onboarding and offboarding users
- Review system and application logs and verify completion of scheduled tasks.
- Following IT procedures and creating new procedures for newly identified resolutions
- Liaise with 3rd party vendors for support
- Record and maintain an accurate log of troubleshooting steps in the ticketing system
- Create and distribute relevant training and support documentation for all users
- Manage computer lifecycle (Commissioning & Decommissioning and Inventory)
- Perform regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures
- Set up and manage corporate events and meetings
- Liaise with partners and subsidiaries to support integration needs
- Participate in various IT and Non-IT projects and proof of concepts (PoC)
- Diploma or Bachelors degree in computer science, network administration, system administration or related field
- Designations:
- AWS CCP
- Server +
- CCNA or Network+
- 2-4 years experience in an IT helpdesk or support role
- 2-4 years experience doing system administration and/or network administration
- Excellent communication, organization, and interpersonal skills
- Strong understanding of virtualization (Hyper-V or VMWare)
- Strong understanding of Apple MacOS, Linux, and Windows Server
- Strong understanding of SaaS applications such as Microsoft 365, JIRA/Confluence, and Okta.
- Strong command-line experience
- Able to work both autonomously and as part of a team when the task requires
- General understanding of GDPR or any privacy framework
- Understanding of device management systems such as MDM, SCCM, Munki, Intune
- Understanding of network routing, VLANs, VPN, switching and wireless
- Bonus: Fluent in reading and writing French is highly desired
- Competitive compensation, full benefits and flexible time off
- Be part of a meaningful mission as part of one of Canada's most innovative space companies that are developing sustainable solutions for our planet
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IT Systems Administrator - Maple Grove, United States - EarthDaily
2 weeks ago
Description
OUR VISIONAt EarthDaily Analytics we strive to build a more sustainable planet by creating innovative solutions that combine satellite imagery of the Earth, modern software engineering, machine learning, and cloud computing to solve the world's toughest challenges in agriculture, water management, carbon capture verification and more. Our focus has been on building the world's most advanced satellite image processing pipelines capable of delivering automated, reliable, meaningful analytics from our customers' satellites and our own. Our belief is that insights can only be as good as the data itself and we pride ourselves on generating the highest quality data products in the industry.
OUR TEAM
Our global, enterprise-wide team represents a variety of business lines and is made up of sales, marketing and support professionals, data scientists, software engineers, project managers and finance, HR, and IT professionals.
READY TO LAUNCH?
Do you want to work in the space industry and support and maintain corporate IT infrastructure? Do you have experience in systems or network administration? We want to hear from you Space geeks and innovators are always encouraged to apply
PREPARE FOR IMPACT
The System Administrator manages and maintains the corporate IT infrastructure (systems, network, endpoints) and is the main point of contact for supporting end users. This position will use their strong technical knowledge in computer systems and an aptitude to research and learn solutions to solve difficult problems and proactively contribute to the overall efficiency and maturity of the IT infrastructure. Key responsibilities include:
Base Salary Range: $75,000-$90,000 USD
The range of $75,000-$90,000 USD annually, depends on job-related skills, experience, training, education, location and business needs. The range is based on MN-derived compensation for this role. It is not typical for an individual to be hired at or near the top of the range for their role. Only in rare and exceptional circumstances, when a candidate has the experience, skills, and expertise to exceed those required for the position, would we consider paying at the top of the range for this role. Beyond base, a bonus applies.
OUR SPACE
We'd love to welcome you to our world of software for space. We have a shared passion for building production critical systems that generate near real-time views of Earth from satellites that power real-world applications like disaster monitoring and crop yield improvements. It's a fun, fast paced, exciting environment where we hold innovation, teamwork, honesty and trust as our core values. And just like space exploration - we're constantly evolving and pushing new technology boundaries.
This is a full-time, in-office position in Maple Grove, MN. Some overtime (evenings and weekends) will be required and must be available to participate in an on-call rotation.
To make the most innovative products that serve our customers, we recognize the role that each of us plays in Diversity and Inclusion at EarthDaily. We draw from our diverse crew of exceptional team members and encourage and empower our team members to express themselves regardless of identity, race, colour, ancestry, place of origin, religion, marital status, family status, physical or mental disability, sex, sexual orientation and gender identity or expression.
WHY EARTHDAILY ANALYTICS?
