- Supervisor will ensure compliance with policy, provisions, state and federal regulations.
- Team will exercise expense management through investigation, appropriate follow up, case management and claim settlements.
- Coordinate appropriate assessment and assignment of customer to suitable claims examiner.
- Promote effective working relationships among team and Sales, Underwriting and Brokers.
- Responsible for assisting in implementation of new accounts and ensuring ongoing satisfaction.
- Responsible for selection, development, motivation, appraisal and salary recommendations of reporting subordinates.
- Provide effective leadership as well as technical claim and/or product knowledge, achieving results through others.
- Clearly expresses ideas in oral, written and presentation form.
- Ability to interact, negotiate and respond to both internal customers and clients regarding claim administration, product or service issues, with positive problem-solving skill.
- Ability to prioritize and manage changing workloads, meeting deadlines independently and through management of others.
- Bachelor's degree preferred.
- Work experience considered primary in some cases.
- Prior experience working with Disability Claims Management required - preferably seeking 5(+) years' experience or longer
- Management or Team Lead experience is a plus.
- Proven experience in providing internal and external customer service.
- Strong decision making capabilities.
- Ability to handle confidential information with the utmost judgment and discretion.
- Ability to communicate effectively, both orally and in writing.
- Collaboration
- Compassion
- Empowerment
- Integrity
- Fun
- An annual performance bonus for all team members
- Generous 401(k) company match that is immediately vested
- A choice of three medical plans (that include prescription drug coverage) to suit your unique needs. For High Deductible Health Plan enrollees, a company contribution to your Health Savings Account
- Multiple options for dental and vision coverage
- Company provided Life & Disability Insurance to ensure financial protection when you need it most
- Family friendly benefits including Paid Parental Leave & Adoption Assistance
- Hybrid work arrangements for eligible roles
- Tuition Reimbursement and Continuing Professional Education
- Paid Time Off, volunteer days, community partnerships, and Employee Assistance Program
- Ability to connect with colleagues around the country through our Employee Resource Group program and our Diversity Equity & Inclusion Council
- Integrity
- Empowerment
- Compassion
- Collaboration
- Fun
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Sup. - Integrated Claims - Phoenix, United States - Reliance Matrix
Description
Job Responsibilities and Requirements
Position Summary:
The Supervisor Integrated Claims (DI/FMLA) will supervise a team of Claims Examiners as they investigate, evaluate and determine benefit eligibility of Disability and Leave of Absence claims in a timely fashion. Supervisor will also be responsible for developing and sustaining excellent client relationships.
Duties and Responsibilities:
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee of this job. Duties, responsibilities and activities may change at any time with or without notice.
REQUIRED KNOWLEDGE, SKILLS, ABILITIES, COMPETENCIES, AND/OR RELATED EXPERIENCE
*or equivalent experience gained from any combination of formal education, on-the-job training, and/or work and life experience*
Education, Qualifications and Experience:
PHYSICAL REQUIREMENTS
When used in the description below, the following terms are defined as:
"Occasional": done only from time to time, but necessary when it is performed
"Frequent": regularly performed; generally an act that is required on a daily basis
"Continuous": typically performed for the majority of an employee's shift
Sitting for prolonged periods of time, frequently standing, walking distances up to one mile, bending, crouching, kneeling, reaching, occasionally lifting 25lbs, extensive typing, picking up and holding small objecting and otherwise using primarily the fingers rather than the entire hand. Employee is required to have visual acuity sufficient to perform activities such as preparing and analyzing data and figures; transcribing notes; viewing a computer terminal and extensive reading. Employee is required to have hearing sufficient to understand verbal instruction and answer telephones. Reliance Matrix will provide qualified employees with a reasonable accommodation in accordance with applicable law.
CORE VALUES
The above description reflects the general details considered necessary to describe the principle responsibilities and functions of the job identified and shall not be construed as a detailed description of all the work requirements that may be inherent to this job.
Work location may be flexible if approved by the Company.
What We Offer
At Reliance Matrix, we believe that creating a more diverse, equitable and inclusive culture allows us to realize more of our potential. And we can't do this without our most important asset—you.
That is why we offer a competitive pay package and a range of benefits to help team members thrive in their financial, physical, and mental wellbeing.
Our Benefits:
Our Values:
EEO Statement
Reliance Matrix is an equal opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, religion, sex, national origin, citizenship, age or disability, or any other classification or characteristic protected by federal or state law or regulation. We assure you that your opportunity for employment depends solely on your qualifications.
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