Subrogation Processor - Phoenix, United States - Turo

Turo

Verified Company

Phoenix, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Turo is the world's largest car sharing marketplace where you can book the perfect car for wherever you're going from a vibrant community of trusted hosts across the US, UK, Canada, Australia, and France.

Whether you're flying in from afar or looking for a car down the street, searching for a rugged truck or something smooth and swanky, Turo puts you in the driver's seat of an extraordinary selection of cars shared by local hosts.

About the team:

This is a new role being offered at Turo within our protection department. We are seeking a high-impact individual to be an arbitration specialist on our outbound subrogation team.

The new position of arbitration specialist provides technical expertise and guidance to the protection department and leadership and ensures file handling meets or exceeds all company guidelines and state requirements.

The arbitration specialist will work closely with the Claims Operations team and will provide analysis, training, and program reviews of our arbitration process.

You'll manage an inventory of Arbitration claims ranging from coverage, auto, and property damage to determine the best course of action for resolution.

You'll work with attorneys, internal and external customers, and businesses.

What you'll do:

Investigate to determine a claim's arbitration potential and pursue an appropriate recovery, including subrogation denial reviews, Damage disputes, coverage disputes, and liability disputes.
Prepare materials, documentation, and inoffice mail handling on unsettled claims to communicate to all relevant parties inclusive of; claims professionals, clients, attorneys, collection agencies, arbitration, and if appropriate, for further legal action.
Address arbitration for qualifying outbound and inbound arbitration.
Maintain an active diary to ensure all claims are aggressively pursued
Work closely with our subrogation teams and liability partners.
Actively contribute to continuous improvement in Turo's processes for claims handling, and strive to make Turo's organization a leader in customer service and cost management.
Be an active contributor to Turo's claims department and a revolutionary culture.
Meet KPIs for customer satisfaction and financial performance.
Perform all Arbitration record keeping by maintaining a current status in documents and notes.
Collaborate or lead special projects, change initiatives, or other activities
Must work in multiple systems to assist direct reports with timely file resolution.
Must work effectively amid constant interruptions and shifting priorities
Other duties assigned

Your profile:

Minimum of 2+ years of experience in auto damage arbitration filing and hearings
Work experience includes:
Claims Arbitration handling.
Fastpaced and changing environment
Multitasking and time management skills
Effective verbal and written communication skills
Demonstrate an advanced understanding of ArbForums and proper procedures
Fouryear college degree preferred
Strong analytical skills to evaluate results, problemsolving, and internal reporting
Must have good written and verbal communication skills and an entrepreneurial mindset
Be influential and passionate about the subrogation process and outcomes
Ability to work in a fastpaced environment, drive and embrace change
Excellent followthrough, attention to detail, and mínimal need for supervision
Must be a team player, with a positive mental attitude, high energy, high integrity, strong work ethic, enthusiasm, sense of humor, and a commitment to the mission
A track record of achieving or exceeding key performance indicators (KPIs)
Commitment to high responsiveness and availability

The Phoenix base pay for this full-time position is $ equity + benefits. Our salary ranges are determined by role, level, and location.

The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position in this location.

Benefits:

Competitive salary, equity, benefits, and perks for all fulltime employees
Employerpaid medical, dental, and vision insurance (Country specific)
Retirement employer match

- $2,000 Learning & Development stipend to invest in your professional development
- $1,000 USD Turo host matching and $1,500 USD vehicle reimbursement program
- $100 USD Monthly Turo travel credit

Cell phone, internet and Fringe benefit stipend
Paid time off to relax and recharge
Paid holidays, volunteer time off, and parental leave
For those who are in the office fulltime or hybrid we have weekly inoffice lunch, office snacks, and fun activities
Annual Turbo Week (weeklong, companywide conference)

We are committed to building a diverse team. If you are from a background that's underrepresented in tech, we'd love to meet you.

Aside from an award winning work environment and the opportunity to be part of the world's largest car sharing marketplace, we are also growin