Sup. - Integrated Claims - Phoenix, United States - Reliance Matrix

Reliance Matrix

Verified Company

Phoenix, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Job Responsibilities and Requirements

Position Summary:

The Supervisor Integrated Claims (DI/FMLA) will supervise a team of Claims Examiners as they investigate, evaluate and determine benefit eligibility of Disability and Leave of Absence claims in a timely fashion.

Supervisor will also be responsible for developing and sustaining excellent client relationships.

Duties and Responsibilities:

Supervisor will ensure compliance with policy, provisions, state and federal regulations.
Team will exercise expense management through investigation, appropriate follow up, case management and claim settlements.
Coordinate appropriate assessment and assignment of customer to suitable claims examiner.
Promote effective working relationships among team and Sales, Underwriting and Brokers.
Responsible for assisting in implementation of new accounts and ensuring ongoing satisfaction.
Responsible for selection, development, motivation, appraisal and salary recommendations of reporting subordinates.
Provide effective leadership as well as technical claim and/or product knowledge, achieving results through others.
Clearly expresses ideas in oral, written and presentation form.
Ability to interact, negotiate and respond to both internal customers and clients regarding claim administration, product or service issues, with positive problemsolving skill.
Ability to prioritize and manage changing workloads, meeting deadlines independently and through management of others.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee of this job.

Duties, responsibilities and activities may change at any time with or without notice.

REQUIRED KNOWLEDGE, SKILLS, ABILITIES, COMPETENCIES, AND/OR RELATED EXPERIENCE
- *or equivalent experience gained from any combination of formal education, on-the-job training, and/or work and life experience*_

Education, Qualifications and Experience:

Bachelor's degree preferred.
Work experience considered primary in some cases.
Prior experience working with Disability Claims Management required preferably seeking 5(+) years' experience or longer
Management or Team Lead experience is a plus.
Proven experience in providing internal and external customer service.
Strong decision making capabilities.
Ability to handle confidential information with the utmost judgment and discretion.
Ability to communicate effectively, both orally and in writing.

PHYSICAL REQUIREMENTS
When used in the description below, the following terms are defined as:
"Occasional":
done only from time to time, but necessary when it is performed

"Frequent":
regularly performed; generally an act that is required on a daily basis

"Continuous":
typically performed for the majority of an employee's shift

Sitting for prolonged periods of time, frequently standing, walking distances up to one mile, bending, crouching, kneeling, reaching, occasionally lifting 25lbs, extensive typing, picking up and holding small objecting and otherwise using primarily the fingers rather than the entire hand.

Employee is required to have visual acuity sufficient to perform activities such as preparing and analyzing data and figures; transcribing notes; viewing a computer terminal and extensive reading.

Employee is required to have hearing sufficient to understand verbal instruction and answer telephones. Reliance Matrix will provide qualified employees with a reasonable accommodation in accordance with applicable law.

CORE VALUES

Collaboration
Compassion
Empowerment
Integrity
Fun
The above description reflects the general details considered necessary to describe the principle responsibilities and functions of the job identified and shall not be construed as a detailed description of all the work requirements that may be inherent to this job._

Work location may be flexible if approved by the Company.

What We Offer

At Reliance Matrix, we believe that creating a more diverse, equitable and inclusive culture allows us to realize more of our potential.

And we can't do this without our most important asset—you.

That is why we offer a competitive pay package and a range of benefits to help team members thrive in their financial, physical, and mental wellbeing.

Our Benefits:

An annual performance bonus for all team members
Generous 401(k) company match that is immediately vested
A choice of three medical plans (that include prescription drug coverage) to suit your unique needs. For High Deductible Health Plan enrollees, a company contribution to your Health Savings Account
Multiple options for dental and vision coverage
Company provided Life & Disability Insurance to ensure financial protection when you need it most
Family friendly benefits including Paid Parental Leave & Adoption Assistance
Hybrid work arrangements for eligible roles
Tuition Re