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Account Director, Customer Success - Bentonville, United States - Rockbot
3 weeks ago
Description
Are you your client and team's go-to problem solver? Do you find creative ways to leverage technology that enable your organization to scale support while still making your accounts feel loved? Do you enjoy learning about customer's businesses and then finding innovative ways to help them grow with your company's solutions? Are you a detail fanatic, who's obsessed with KPI's that enjoys a reputation for getting things done no matter what? Are you looking to join and build a team that makes work fun?The Rockbot team helps businesses, brands, and places succeed by empowering them to deliver better customer experiences and build stronger connections through media in real-world spaces.
We are technologists, music lovers, and content creators all focused on producing the most amazing customer experience possible - and we're having a great time doing itWe're on a rocketship and expanding our business rapidly - reach out to jump aboard
You will:
Manage a strategic selection of Rockbot's key enterprise accounts at both the executive and operational levels
Drive product utilization and expansion through onboarding, training and hands-on support through the lifetime of each client account
Serve as your team's primary point of escalation to ensure customer satisfaction, retention and growth
Analyze product performance data to discover key insights, develop new strategies and pitch clients on new areas of opportunity via regular business reviews
Hire and oversee a team of customer success managers (CSMs); assuming responsibility for their individual growth, goal-setting, performance and quota attainment
Chart, support and measure your team's account expansion and performance
You have:
Managed and developed enterprise client partnerships for major brands
Consistently overachieved in product adoption and quota attainment
Built strong client relationships with executives and within different levels of management
Analyzed large data sets to uncover key campaign performance insights and developed new strategies to upsell clients on new products
Presented comprehensive campaign performance analyses and identified opportunities to drive incremental revenue, consistently growing book of business revenue month-over-month
About Rockbot:
Rockbot is an omnichannel media platform committed to elevating customer and employee experiences while fostering stronger connections in real-world spaces.
From independent local businesses to large national brands - across nearly every industry, including restaurants, bars, retailers, and more, Rockbot provides all the tools and licensed content businesses need.
Backed by leading investors including Google and Universal Music Group, Rockbot is the future of out-of-home media. For more information visit .Compensation:
Rockbot takes a market-based approach to pay, and pay may vary depending on your location in the U.S. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
The compensation band for this role is $120,000- $150,000 plus equity, and benefits for all team members.
Our Values:
Drive:
We pursue our mission with relentless tenacity, passion, and optimism and inspire those around us to do the same.
We love the journey and are on offense all the time. Yesterday was good enough for yesterday, but today we have to do even better.Accountability:
We take ownership of our promises, responsibilities, behaviors, and products, and we expect the same of others. Standing behind our mistakes, communicating honestly, and making things right creates trust and strong relationships.
Curiosity:
We are hungry to learn and continually deepen our knowledge, skills, and understandings. We have a growth mindset and are intellectually curious. We challenge our beliefs and seek feedback and insights from others. The "Why" and "How" always matters.
Empathy:
We embrace that no two people or businesses are the same. We strive to understand others as deeply as possible and feel their pains and passions.
Ingenuity:
We work hard but we think smart. We bring creativity, technology, and practicality together to solve tough challenges.
Integrity:
We say what we mean, and do what we say, simply, clearly, honestly.
Rockbot is an Equal Opportunity Employer, but that's just the start. We believe different perspectives help us grow and achieve more.
That's why we're dedicated to hiring and developing the most talented and diverse team – which includes individuals with different backgrounds, abilities, identities and experiences.
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