- Answer incoming phone calls
- Receive and respond to incoming emails
- Calculate benefits information, status, and payments
- Route calls to appropriate departments
- Process status requests, applications, documents, and eligibility waivers
- Maintain files of information
- Research correspondence files, payroll reports, microfilm, and system record to determine the correct information for employer and/or participant system files, i.e., Federal Identification Number or Social Security Number discrepancies
- Other duties as assigned
- Over 2 years of previous customer service / data entry processing experience
- Previous benefit fund experience strongly preferred, but not required
- Previous banking or number/ finance-oriented experience desired
- Listens well with the ability to communicate effectively both in verbal and written communications
- Presents a professional image in the office
- Strong attention to detail
- Demonstrates ability to manage complex issues while maintaining a flexible, positive, and cooperative demeanor
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Customer Service Representative
3 days ago
JOOLA Rockville, United StatesJOOLA is for looking for an experienced Customer Service Representative with a passion for growth and interest in pickleball and table tennis · JOOLA was first established in 1952 and built a global reputation as a pioneer in table tennis. In 2022, JOOLA expanded into the rapidly ...
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Randstadusa Rockville, United States100% remote · Contract to hire · $20 an hour · *possibility of growth in Financial field · We are seeking a friendly and enthusiastic Customer Service Representative to join our team. The ideal candidate will be passionate about delivering exceptional customer service, resolving ...
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Member Service Representative
1 week ago
Lafayette Federal Credit Union Rockville, United StatesJob Type · Full-time · Description · NOTICE: JOB APPLICANTS LIMITED TO DC, MD, OR VA RESIDENTS. Please note that we are exclusively considering applicants residing in the District of Columbia, Maryland, or Virginia for all open positions. · Lafayette Federal Credit Union has e ...
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Recipient Services Representative
6 hours ago
Aston Carter Rockville, United StatesJob Title: Recipient Services RepresentativeJob Description · As a Recipient Services Representative, you will play a crucial role in ensuring that all Benefit Recipients receive exceptional services when making changes to their pensions. Your responsibilities will include accur ...
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Recipient Services Representative
1 week ago
ROCS Grad Staffing Rockville, United StatesJob Description · Job DescriptionWhy You Want To Work Here:We represent a growing union providing our members with competitive benefits and powerful resources to help advance their careers. We have a casual and fun environment and opportunity for advancement The Recipient Service ...
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Customer Service Representative
1 week ago
Addison Group Rockville, United StatesRole: Customer Service Representative · Location: Rockville, MD · Pay Rate Range: $17/Hour & up to $21/Hour upon conversion · Internal Job ID: 520031 · Our Client in Rockville, MD is seeking a Customer Service Representative to join their team The role of the Customer Support R ...
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Customer Service Representative
1 week ago
Addison Group Rockville, United StatesJob Description · Job DescriptionRole: Customer Service Representative · Location: Rockville, MD · Pay Rate Range: $17/Hour & up to $21/Hour upon conversion · Internal Job ID: 520031 · Our Client in Rockville, MD is seeking a Customer Service Representative to join their team T ...
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Patient Service Representative
1 week ago
US Fertility, LLC Rockville, United StatesJob Description · Job Description · Enjoy what you do while contributing to a company that makes a difference in people's lives. Shady Grove Fertility, one of the premier fertility centers in the United States, continually seeks experienced, compassionate, and dynamic team play ...
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Patient Service Representative
2 weeks ago
US Fertility, LLC Rockville, United StatesJob Description · Job DescriptionEnjoy what you do while contributing to a company that makes a difference in people's lives. Shady Grove Fertility, one of the premier fertility centers in the United States, continually seeks experienced, compassionate, and dynamic team players w ...
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Customer Service Representative
3 weeks ago
James Vito, Inc. Rockville, United StatesJob Description · Job DescriptionCustomer Service RepresentativeRockville, MD · Do you love being in the middle of all the action? Are you tired of watching the clock because your job lacks any type of excitement? Then we have a golden opportunity for you, my friend We are a busi ...
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Patient Services Representative
1 week ago
US Fertility, LLC Rockville, United StatesJob Description · Job DescriptionEnjoy what you do while contributing to a company that makes a difference in people's lives. Shady Grove Fertility, one of the premier fertility centers in the United States, continually seeks experienced, compassionate, and dynamic team players w ...
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Customer Service Representative
1 week ago
Turning Point Global Solutions Rockville, United StatesJob Description · Job DescriptionOverview: · We are seeking a diligent and detail-oriented Customer Service Representative (SCR) to join our established Provider Services team at Turning Point, in support of our federal client. The Customer Service Representatives (CSR) provide c ...
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Recipient Services Representative
6 days ago
ROCS Services Rockville, United StatesWhy You Want To Work Here: · We represent a growing union providing our members with competitive benefits and powerful resources to help advance their careers. We have a casual and fun environment and opportunity for advancement The Recipient Services Representative is responsib ...
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Customer Service Representative
2 weeks ago
Bogart & Brownell Of Maryland Inc. Derwood, United StatesJob Description Job Description Benefits/Perks Competitive salary Opportunity for growth, both professionally and personally Health, dental, life, disability, and vision insurance Retirement savings plan Paid time off and holidays Professional development opportunities Job Descri ...
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Customer Service Representative
4 weeks ago
BOGART & BROWNELL OF MARYLAND, Inc. Derwood, United StatesJob Description · Job DescriptionBenefits:401(k) · Company parties · Competitive salary · Dental insurance · Health insurance · Opportunity for advancement · Paid time off · Training & development · Vision insurance · Benefits/PerksCompetitive salary · Opportunity for growth, bot ...
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Customer Service Representative
4 weeks ago
BOGART & BROWNELL OF MARYLAND, Inc. Derwood, United StatesJob Description · Job DescriptionBenefits/PerksCompetitive salary · Opportunity for growth, both professionally and personally · Health, dental, life, disability, and vision insurance · Retirement savings plan · Paid time off and holidays · Professional development opportunities ...
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Customer Service Representative- Sales
4 weeks ago
Quadrant Rockville, United StatesJob ID: · Customer Service Representative- Sales · Rockville, Maryland · MUST: · Experienced Customer Service Representative Sales · 2+ year of retail sales experience · Durable Medical Equipment knowledge is a plus · Experience answering busy phones · Attitude and ability to ...
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Micro Center Computers & Electronics Rockville, United StatesMICRO CENTER is the nation's leading computer and electronic device big box retailer Our technology superstore has an industry-leading 40,000 selection of premier computer products and the most knowledgeable staff in the business. Passion, Energy & Cashier, Customer Service Repre ...
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Customer Service Representative
4 days ago
iFLY World Gaithersburg, United States** Customer Service Representative (Up to $20/hr.)** · Job Category: Operations Requisition Number: CUSTO02730 Showing 1 location Job Details · Description · Customer Service Representative (Up to $20/hr.) Our mission is to deliver the dream of flight Learn about iFLYs Indoor ...
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Customer Service Representative
4 weeks ago
Quadrant Inc Gaithersburg, United StatesJob ID: · Customer Service Representative- Sales · Rockville, Maryland · MUST: · Experienced Customer Service Representative Sales · 1+ year of retail and/or phone sales experience · Must be comfortable handling inbound calls · Must be able to address clients questions rega ...
Applicant Services Representative - Rockville, United States - ROCS Grad Staffing
Description
Why You Want To Work Here:
We are a growing union providing our members with competitive benefits and powerful resources to help advance their careers. We have a casual and fun environment and opportunity for advancement The Applicant Services Representative is responsible for the accurate and timely response to customer service-based questions over the phone and via email and the processing of benefits applications, payment calculations, and reports.
Responsibilities of the Applicant Services Representative:
Requirements of the Applicant Services Representative:
