Jobs
>
Richmond

    Technical Account Manager - Richmond, United States - AHEAD USA

    AHEAD USA
    AHEAD USA Richmond, United States

    3 weeks ago

    Default job background
    Description
    The Technical Account Manager (TAM) is a member of the AHEAD Managed Services Client Experience team, responsible for leading our clients through the strategic and technical aspects of their IT transformation journey and helping them to successfully adopt our services. The TAM develops close relationships with Managed Services clients in order to understand their business needs, operational and technical challenges, and utilizes their technical skillset and understanding to help clients achieve the greatest value from our services.

    Responsibilities

    • Acts as a customer advocate and single point of contact for all technical inquiries related to our services.
    • Is results driven and customer focused; "Get things done - Make things happen".
    • Establishes relationships with a named client-base and gains a deep understanding of their business needs and technical solution requirements.
    • Develops IT Strategy by learning about the client's business and advising the client on the technologies that can best support their business objectives.
    • Conducts technology research and analyzes all factors to determine if the considered technology solutions are fully aligned with strategic, compliance (HIPAA, FFIEC, SOX etc.), operational priorities and business objectives.
    • Performs risk analysis to help clients understand their current IT maturity level and identify gaps or shortcomings in their overall IT and security posture.
    • Acts as the technical advisor during Quarterly Business Reviews, fully understands and promotes the value and direction of Managed Services.
    • Assists Service Account Managers with technical reporting and technical client conversations.
    • Acts as a technical liaison and escalation point between the AHEAD organization and the client.
    • Creates, reviews, and maintains technical documentation and ensures information is available and accessible to all Managed Services support and engineering teams.
    • Assists Client Directors with formal planning and budgeting for clients, as well as contract management and project planning
    • Identifies up- and cross-selling opportunities to promote further expansion of Managed Services in existing accounts.
    • Focus on integration, automation, and optimization to find technical solutions that will increase efficiency and productivity.
    • Becomes a strategic player to promote customer satisfaction and client retention.

    Qualifications

    • 7+ years of related experience in engineering, technical sales and/or IT consulting.
    • Technical and/or sales certifications desired (e.g. Cisco, Microsoft, Citrix, VMware).
    • Familiarity with the ServiceNow platform (ticketing tool experience is ideal).
    • Focused experience around Windows server technologies (Office365, Remote Desktop Services, Active Directory, etc.)
    • Hands-on/practical experience with the following technologies: Windows Server, Public Cloud, Active Directory, Citrix, Cisco, VMware, Dell/EMC.
    • ITIL and/or Project Management certifications are a plus.
    • Strong customer service skills with the ability to make good judgments and quick decisions.
    • Ability to communicate complex plans and solutions effectively verbally and in writing with both customers and internally.
    • Ability to effectively prioritize and execute tasks in a fast-pacing environment.
    • Ability to build trusted relationships and influence Senior Leadership teams.
    • Ability to collaborate with peers and work cross-function as needed with Sales and Engineering teams.
    • Proven knowledge of ITIL frameworks (Incident, Problem and Change Management primarily).
    • Occasional on-call and after-hours work as the business requires, expected to travel to customer sites as needed.

    Education

    • Undergraduate degree and 7+ years of relevant experience preferred.
  • Simplot

    Key Account Manager

    2 weeks ago

    Simplot Richmond, United States

    The J.R. Simplot Company is a diverse, privately held organization, with roots firmly planted in agriculture and agriculture-related businesses. The J.R. Simplot Company is a true farm-to-table company with operations that touch every aspect of agriculture, including seed product ...

  • Renaissance

    Account Manager Ii

    3 weeks ago

    Renaissance Richmond, United States

    **Company Description** · When you join Renaissance, you join a global leader in pre-K-12 education technology Renaissance's solutions help educators analyze, customize, and plan personalized learning paths for students, allowing time for what matters—creating energizing learning ...

  • VCU Health at Home by BAYADA

    Account Manager, Hospice

    2 weeks ago

    VCU Health at Home by BAYADA Richmond, United States

    **Account / Marketing Manager, Hospice** · BAYADA Home Health Care is seeking a Clinician, or an experienced **Account Executive **to fill the role of **Territory /** **Marketing Manager**_ _**to develop and manage relationships with referral sources in the community to promote B ...

  • SBF Search, LLC

    Distibution Account Manager

    2 weeks ago

    SBF Search, LLC Richmond, United States

    **Job Title**: Distribution Account Manager · **Compensation**: $70,000-$90,000 base plus excellent incentive plan. · **Location**: Richmond · **Experience Level**:A unique combination of education, experience, or demonstrated accomplishments is preferred. Bachelor of Science or ...

  • Aflac

    Account Manager with Training

    2 weeks ago

    Aflac Richmond, United States

    *This is not a remote position · Aflac Virginia is currently seeking motivated and enthusiastic individuals to continue growing our award-winning sales team. We need more representatives and leaders to meet the demands of our existing and new clients in a professional sales envir ...

  • Colony Tire Corporation

    Key Account Manager

    1 week ago

    Colony Tire Corporation Richmond, United States

    **Job Title: Key Account Manager - Car Dealer Channel** · Atlantic Tire Distributors located in Richmond, VA, is currently seeking a full-time Key Account Manager to join our team Full benefit package offered, including Medical, Dental, Vision, 401(k) + Profit Sharing, paid holid ...

  • Vital Connect, Inc.

    Key Account Manager

    6 days ago

    Vital Connect, Inc. Richmond, United States

    **Purpose** · The Key Accounts Manager is primarily responsible for selling Vital Connect products to clients. Additionally, the Account Executive is responsible to work collaboratively with internal partners, to develop and implement comprehensive strategic territory sales plans ...

  • Thales DIS CPL USA, Inc.

    Major Account Manager

    1 day ago

    Thales DIS CPL USA, Inc. Richmond, United States

    Location: Virginia_Remote_Worker, United States of America · Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people ...

  • COLT SERVICES LLC

    Strategic Account Manager

    5 days ago

    COLT SERVICES LLC Richmond, United States

    **About The Colt Group**: · The Colt Group (Colt) is a national provider of online industrial leak repair solutions, offering design, engineering, manufacturing, and installation to clients operating highly utilized, mission-critical industrial process plants. The Colt Group was ...

  • RCS Moving LLC

    Account Manager/commercial Move Coordinator

    2 weeks ago

    RCS Moving LLC Richmond, United States

    You will be required to help manage the entire move process, be a point of contact and liaison for the customer. The focus will be on commercial customers and accounts, but this position will need to understand how to assist the residential division as well. Provide excellent fol ...

  • SBF Search, LLC

    Service Sales Account Manager

    1 week ago

    SBF Search, LLC Richmond, United States

    Industry leading facilities solutions provider is seeking a Service Sales Account Manager to achieve revenue and margin goals by successfully acquiring maintenance agreements, quoted service projects, and quoted repairs. While supporting the mission to deliver exceptional custome ...

  • Rockland Manufacturing

    Outside Sales Account Manager

    1 week ago

    Rockland Manufacturing Richmond, United States

    **Driven to Succeed?** · Imagine being directly responsible for helping the nation grow, to BUILD. Rockland Manufacturing, a well-known, respected, family-owned construction equipment manufacturer with an excellent reputation for quality and on-time shipments, is looking for an O ...

  • Moxion Power Co.

    Accounting Manager

    2 weeks ago

    Moxion Power Co. Richmond, United States

    [Full Time] Accounting Manager at Moxion Power Co. (United States) | BEAMSTART Jobs · Accounting Manager · Moxion Power Co. United StatesDate Posted08 Feb, 2023Work LocationRichmond, CA, United StatesSalary OfferedNot SpecifiedJob TypeFull TimeExperience Required6+ yearsRemote ...

  • Commonwealth of Virginia

    Accounting Manager

    1 day ago

    Commonwealth of Virginia Richmond, United States

    Job Duties · The Office of the Executive Secretary of the Supreme Court of Virginia is seeking applicants for the position of Accounting Manager with the Department of Fiscal Services. · This position offers a competitive benefits package, which includes vacation and sick leave, ...

  • McKinney Specialty Labs

    Accounting Manager

    2 weeks ago

    McKinney Specialty Labs Richmond, United States

    · About McKinney Specialty Labs · McKinney Specialty Labs is an innovative scientific organization that draws upon decades of extensive expertise in testing nicotine and other aerosolized products. We employ subject matter experts with extensive scientific knowledge, utilize ro ...

  • D & D MECHANICAL, INC.

    Accounting Manager

    2 weeks ago

    D & D MECHANICAL, INC. Richmond, United States

    Construction Company. is seeking a highly skilled and motivated individual to join our team as an Accounting Manager. This is a critical role that requires meticulous attention to detail, exceptional financial expertise, and the ability to work independently to ensure the accurac ...

  • ICONMA

    Accounting Manager

    2 weeks ago

    ICONMA Richmond, United States

    Accounting ManagerLocation: Richmond, VADuration: 6 Months · Description:In this role you will:Serve as the main point of contact and own various of projects in pipeline from the planning phase through delivery and stabilizationLead and assist in the development, testing and imp ...

  • TransPerfect

    Account Manager

    4 days ago

    TransPerfect Richmond, United States

    Do you want to work for the global leader in the language services and technology industry? Are you interested in helping international brands/organizations find and implement solutions that allow them to communicate, operate and sell their products and services efficiently and e ...

  • D & D MECHANICAL, INC.

    Accounting Manager

    3 weeks ago

    D & D MECHANICAL, INC. Richmond, United States

    Construction Company. is seeking a highly skilled and motivated individual to join our team as an Accounting Manager. This is a critical role that requires meticulous attention to detail, exceptional financial expertise, and the ability to work independently to ensure the accurac ...

  • Vaco

    Accounting Manager

    2 weeks ago

    Vaco Richmond, United States

    · Vaco Financial specializes in the permanent placement of accounting and finance professionals of all levels and industries. We have a team of experienced accounting professionals on staff that makes it their responsibility to educate you on the market, present you with job opp ...