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    Technical Support Specialist - Chattanooga, United States - Net2Source Inc.

    Net2Source Inc.
    Net2Source Inc. Chattanooga, United States

    1 week ago

    Net2Source Inc. background
    Description

    Job Description:

    Responsibilities:

    · Processes customer requests, provides order status, and responds to inquiries in a timely manner.

    · Cellular order process and tracking

    · Attention to detail.

    · Excel reporting capabilities including Data analysis and summary of data being tracked.

    · Manage stockroom inventory and maintains re-order thresholds for IT products.

    · Provides reports regarding PC inventory, installation, and end-of-life activities.

    · Resolves order and inventory issues as they arise.

    · Other duties as assigned by the Enterprise Workstation Services Manager or PC Install and Support Services Team Lead.

    · Configures, delivers, and installs PCs, peripherals, and corporate standard software.

    · Oversees the building and maintenance of corporate computer images for laptops and desktops.

    · Organizes and oversees the return of leased computer equipment and prepares out-of-date equipment for donation or disposal.

    · Provides information for use in management decisions on the selection of desktop, laptop, and computer peripherals.

    · Maintains inventory of computers and components.

    · Serves as backup to PC support specialists, providing end-user support under their guidance and direction.

    · Contributes, as a subject matter expert (SME) to the development, implementation and maintenance of PC-related policies, procedures, and standards that conform with organizational objectives and IT industry best practices.

    · Documents technical issues and their resolution, in accordance with corporate standards.

    Education/ Experience:

    · Associate's degree in a computer-sciences related field, or equivalent and demonstrable training and experience. Microsoft certifications are a plus.

    · One (1) or more years' experience as a full-time professional in the field of information technology, with a strong grasp of computer hardware and software fundamentals.

    Skills/Certifications:

    • Excellent interpersonal communication, customer service, problem solving, and time-management skills. Dedication to on-going technical education, both as a student and a teacher. Able to perform heavy lifting.
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