- Understand and drive to deliver on the ideal brand and restaurant experience.
- Responsible for Guest experience strategy and best practices, as well as collaborating with internal Marketing, Operations, and cross-functional teams on the design and deployment of Guest experience programs and initiatives.
- Strive to meet or exceed Guest Care team and Guest experience performance measurement goals
- Provide Guest experience reporting, analytics, and insights, including competitive and trend analyses, customer journey insights, optimization recommendations, and business cases for improvement.
- Present findings and recommendations to Marketing, Operations, and other cross-functional teams and leaders, including senior leadership.
- Establish and oversee the systems, processes, and technology used to gather data, monitor key metrics, track issues, and identify areas for improvement at the local, regional and national levels.
- Liaise with Operations leaders
- Consult on elevating Guest experience
- Solicit their input and feedback related to Guest experiences-Guest complaints, praise, inquiries, suggestions
- Prepare training materials and conducts training on all aspects of Guest experience.
- Train and coach the Guest experience associates and works with the Sr. Manager on hiring, evaluating, and retaining qualified staff.
- Manage and build effective relationships with business partners.
- Hybrid Work schedule
- 401K with company match
- Yearly bonus opportunity*
- Full medical, dental, and vision insurance *
- On-site fitness center, biometric screen, and flu shot clinic
- Discounts at Panda restaurants, theme parks, and gym memberships
- Paid time off starting at 15 days with 7 federal holidays*
- Continuous education assistance and scholarships*
- Income protection including Disability, Life and AD&D insurance*
- Bereavement leave*
- Bachelor's degree in Business, Marketing, Information Technology, Statistics or related field required
- Minimum five years of marketing analytics or customer service experience with increasing management responsibility, preferably in a retail/hospitality operations environment
- Successful completion of initial and periodically required trainings (including, but not limited to, store training, Recognizing & Preventing Sexual Harassment training, Conscious Inclusion training, and Landmark Forum, etc.)
- Obtaining a valid Food Handler's Card within 30 days of employment is a requirement of this position.
-
Care Manager
1 week ago
College Community Services Anaheim, United StatesPathways is seeking an innovative and purpose driven individual to join our team as a **Case Manager** Bilingual preferred for our Anaheim Adult Recovery Center. · **Salary 22-24hr ** Full Benefits** · **Anaheim Adult Recovery Center**: · provides recovery oriented services for M ...
-
Care Manager Rn
1 day ago
Providence Anaheim, United States**Description** · Care Management is a collaborative practice model including the patients, nurses, social workers, physicians, other practitioners, caregivers and the community. The care management process encompasses excellent communication, both verbal and written, and facilit ...
-
Managed Care
6 days ago
College Health Enterprises Santa Fe Springs, United StatesCollege Health Enterprises is one of the fastest growing health systems in Southern California. We are dedicated to the highest quality of customer services delivered with a with a sense of warmth friendliness and organizational pride. Become part of a team that provides a respec ...
-
Customer Care Manager
5 days ago
Raymond Handling Solutions Santa Fe Springs, United StatesRaymond West is looking for a dynamic Customer Care Manager to join our Product Support team This position will provide a vital communication and sales link between our customers and our company to manage and direct aftermarket activities at assigned Major, National and Key Custo ...
-
Nurse Care Manager
6 days ago
Children's Hospital Los Angeles Los Angeles, United StatesLocation/Org Data : Introduction: · **NATIONAL LEADERS IN PEDIATRIC CARE** · Ranked among the top 10 pediatric hospitals in the nation, Children's Hospital Los Angeles (CHLA) provides the best care for kids in California. · Here world-class experts in medicine, education and rese ...
-
Care Manager, Bilingual
1 week ago
St. Barnabas Senior Services Los Angeles, United States**The Organization** · **Position Overview** · Works under the supervision and direction of the Care Management Director to assess homebound clients and other seniors for Care Management services. Provides services to walk-in clients as needed and coordinates in-home service refe ...
-
Lead Care Manager Inglewood
1 week ago
Titanium Healthcare Los Angeles, United States**Who we are**: · We are a healthcare company that puts heart and compassion above all else. Millions of Americans just aren't getting the medical care they need. We're on a mission to change that. For patients that means exceptional support and better care. For providers it mean ...
-
Care Manager Rn
1 week ago
Providence Brea, United States**Description** · Care Management is a collaborative practice model including the patients, nurses, social workers, physicians, other practitioners, caregivers and the community. The care management process encompasses excellent communication, both verbal and written, and facilit ...
-
Odr Care Manager Specialist
1 day ago
Volunteers of America Los Angeles Los Angeles, United StatesAbout Us: · **VOALA** · **_Helping Our Most Vulnerable Change Their Life Stories_** · **PAY RATE**:$ $27.82 PER HOUR · **JOB SUMMARY AND PURPOSE** · The Care Manager (Specialist) provides intensive care to program participants who have been, or are currently, involved with crimin ...
-
Odr Care Manager Generalist
4 days ago
Volunteers of America Los Angeles Los Angeles, United StatesAbout Us: · **VOALA** · **_Helping Our Most Vulnerable Change Their Life Stories_** · **PAY RATE**: $24.03-$25.29 PER HOUR · **JOB SUMMARY AND PURPOSE** · The Care Manager (Generalist) provides intensive care to program participants who have been, or are currently, involved with ...
-
Housing Care Manager Calaim
1 week ago
St Johns Community Health Los Angeles, United States**Housing Care Manager CalAIM** · *** · The Housing Case Manager, as a member of the St. John's Community Supports Program (CS) team, works closely with Medi-Cal members (Anthem Blue Cross, Health Net, L.A. Care, and Molina Healthcare) who are enrolled in the CS Program to provid ...
-
Lead Care Manager
3 days ago
Illumination Foundation Fullerton, United States**_"Every person deserves compassion, dignity, and the safety of a place to call home."_**: · - Illumination Foundation Medical Group delivers comprehensive care by a team of providers that include an M.D., psychiatrist, advanced practice nurse, counselors, behavioral health ther ...
-
Care Manager, Msw
4 hours ago
Inland Empire Health Plan Rancho Cucamonga, United States**What you can expect** · Find joy in serving others with IEHP We welcome you to join us in "healing and inspiring the human spirit" and to pivot from a "job" opportunity to an **authentic experience** · Under the general direction of the department leadership, LVN, the Care Mana ...
-
Care Manager Msw
5 days ago
Providence Torrance, United States**Description** · The Clinical Social Worker MSW is a master's level social work professional who provides interventions to remove psychosocial barriers preventing safe and timely transition through the continuum of care. The MSW collaborates with members of the healthcare team, ...
-
Rn Care Manager
1 week ago
CHOC Children's Orange, United StatesWork Location · Orange, California · Work Shift · Day - 08hrs (United States of America) · Why CHOC? · Job Summary · Responsible for the delivery of care coordination services for patients in the clinic setting. Is involved in the planning and delivery of family-centered patient ...
-
L.A. Care Health Plan Los Angeles, United StatesCare Management Initiatives Program Manager II · **Job Category**:Clinical**Department**:Care Management**Location**:Los Angeles, CA, US, 90017**Position Type**:Full Time**Requisition ID**:11121**Salary Range**: $102, Min.) - $132, Mid.) - $163, Max.)- Established in 1997, L.A. C ...
-
Guest Care Manager
2 weeks ago
Panda Restaurant Group Rosemead, United StatesSummary of Job Description: The Guest Care Manager (Guest Experience) understands and drives to deliver on the ideal brand and restaurant experience. This position is responsible for Guest experience strategy and best practices, as well as collaborating with internal Marketing, O ...
-
Guest Care Manager
1 week ago
Panda Restaurant Group Rosemead, United StatesSummary of Job Description: · The Guest Care Manager (Guest Experience) understands and drives to deliver on the ideal brand and restaurant experience. This position is responsible for Guest experience strategy and best practices, as well as collaborating with internal Marketing ...
-
Guest Care Manager
1 week ago
PANDA INN Rosemead, United StatesThe Guest Care Manager (Guest Experience) understands and drives to deliver on the ideal brand and restaurant experience. This position is responsible for Guest experience strategy and best practices, as well as collaborating with internal Marketing, Operations, and cross-functio ...
-
Guest Care Manager
1 week ago
Panda Restaurant Group Rosemead, United StatesSummary of Job Description: · The Guest Care Manager (Guest Experience) understands and drives to deliver on the ideal brand and restaurant experience. This position is responsible for Guest experience strategy and best practices, as well as collaborating with internal Marketing ...
Guest Care Manager - Rosemead, United States - Panda Restaurant Group
Description
Summary of Job Description:The Guest Care Manager (Guest Experience) understands and drives to deliver on the ideal brand and restaurant experience. This position is responsible for Guest experience strategy and best practices, as well as collaborating with internal Marketing, Operations, and cross-functional teams on the design and deployment of Guest experience programs and initiatives. The Guest Care Manager provides Guest experience reporting, analytics, and insights, including competitive and trend analyses, customer journey insights, optimization recommendations, and business cases for improvement. This position establishes and oversees the systems, processes, and technology used to gather data, monitor key metrics, track issues, and identify areas for improvement at the local, regional and national levels. The Guest Care Manager develops and coaches the Guest experience associates on the Guest Care team to elevate their performance and competency and works with the Sr. Manager on hiring, evaluating, and retaining qualified staff.
You'll get a chance to:
#LI-Hybrid
Qualifications:
Your background & experience:
Founded in Glendale, California, we are now the largest family-owned American Chinese Restaurant concept in America. With close to 2,000 locations globally, we continue our mission of delivering exceptional Asian dining experiences by building an organization where people are inspired to better their lives. Whether it's impacting our team or the communities we work in, we're proud to be an organization that embraces family values.
You're wanted here
We value diversity in all forms and know the strength it brings. Workplace equality allows for creative ideas to blossom, diverse points of view to be heard, and improves overall happiness. We like the sound of that.
Panda Restaurant Group, Inc. is an Equal Opportunity Employer and prohibits discrimination and harassment on the basis of race, color, religion, sex, national origin, disability, age and any other basis protected by the laws which apply where we operate. Panda provides accommodations for disabilities and religious observance purposes as required by law.
