Customer Care Manager - Santa Fe Springs, United States - Raymond Handling Solutions

Raymond Handling Solutions
Raymond Handling Solutions
Verified Company
Santa Fe Springs, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Raymond West is looking for a dynamic Customer Care Manager to join our Product Support team This position will provide a vital communication and sales link between our customers and our company to manage and direct aftermarket activities at assigned Major, National and Key Customer Accounts.

Primary focus being Customer Retention, Program Implementation and Aftermarket Sales Growth.

Raymond West is committed to providing our customers with end-to-end warehouse solutions. We bring you our industry-leading expertise in lift trucks, racking, conveyor, dock and door, rentals, parts, and service.

Our customers trust us to provide the right supply chain solutions and services to keep their business up and running.


Duties and Responsibilities:

Responsible to retain existing assigned accounts.
Responsible to develop targeted new accounts.

Develop and maintain positive and professional working relationships with departmental staff as well as with other departments; practice sound leadership methods as a way to build good moral and teamwork.

Responsible for identifying achieving Raymond West's Customer Service goals with assigned accounts.
Responsible for the marketing and development of Raymond West programs as directed by management.
Responsible for interfacing with other departments to solve customer satisfaction issues.
Responsible for interfacing with the Raymond Factory to solve customer satisfaction issues.
Responsible for assisting assigned Account Mangers with presentations and ongoing aftermarket support for assigned accounts.
The ability to communicate and interface with employees, customers, factories, vendors, and other managers.
Establish operational procedures for assigned accounts.
Responsible to communicate any customer issues to the Account Manager and all other parties that need to be involved.
Other duties as assigned by executive management.


Required Skills/Abilities:

Excellent written and verbal communication skills
Excellent Organizational Time Management skills
Proficient in Microsoft office Suite and similar software
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Must be able to maintain effective working relationships with employees, Co-workers, and Managers in other departments.
Must be willing to work off-hours as specific needs dictate and willing to assume more responsibility as required.'
Able to communicate with all levels of employees, customers, and manufacturers both verbally and in writing.
Present a mature, responsible appearance.
Manage time effectively.
Maintain a professional attitude in all matters.
Willing and able to learn quickly and perform accurately and neatly with a degree of flexibility.
Motivated to continuous self-development and training.
Possess strong interpersonal skills.
Possess strong analytical and reasoning abilities.
Possess superior written and verbal communication and presentation skills.

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.


Must have a valid, unrestricted driver license with no more than the allowable number of points as determined by our insurance carrier.

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Education/Experience:

Bachelor's degree (B. A.) from four-year College or university; or one to two years related experience and/or training; or equivalent combination of education and experience.


Physical Requirements:

Position is non-Sedentary, and local travel is required.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

The employee is regularly exposed to moving mechanical parts.
Position will be required to go onto job sites to perform duties where construction is underway.
The employee must frequently lift and/or move up to 50 pounds.
The position will require employees to use hands to finger, handle, or feel and reach with hands and arms.
The employee is occasionally required to smell.
Position requires the employee to climb/balance/stoop/kneel/crouch and crawl.
The employee is frequently exposed to outside weather conditions and the risk of electrical shock.

The employee is occasionally exposed to wet and/or humid conditions; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; extreme cold; extreme heat; and vibration.

The noise level in the work environment is sometimes loud.


Pay Range:

Raymond West provides medical, dental, vision, 401k with company match, flexible spending accounts, disability insurance, life insurance, personal time off, holiday pay and a great team to work with

This contractor and subcontractor shall abide by the requirements of 41 CFR a), a) and a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals wit
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