Lead Clerk - Cleveland, United States - Cuyahoga County Juvenile Court

Cuyahoga County Juvenile Court Cleveland, United States

1 week ago

Description

Job Title: Lead Clerk Salary Grade: 12

Division/Department: Legal Division/Clerk of Court Salary: $37,752-$42,471 commensurate with experience

Reports To: Senior Supervisor Date Posted: 2/14/24

FLSA Status: Non-Exempt Last Revised: 2/14/24

Benefits of Employment

Insurance: Comprehensive Health, Dental, Vision, Life and an Employee Assistance Program. Supplemental Life may be purchased at group rates.

Paid Time Off: Twelve (12) holidays, vacation time (after 6 months) of three (3) weeks per year for the first eight (8) years of service, and sick time.

Retirement: Ohio Public Employees Retirement System (OPERS) with 14% annual employer contribution and Deferred Compensation Plans.

Job Summary

The Lead Clerk serves as a primary trainer for the unit they are assigned to. The Lead Clerk is also available to answer any procedural questions a clerk may have while completing daily tasks. Additionally, a lead clerk is expected to be familiar with all unit responsibilities to serve as a backup in the event of absences.

Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to satisfactorily perform each essential duty listed below. Reasonable accommodations will be made for disabled persons covered by the Americans with Disabilities Act, in accordance with its requirements.

The Lead Clerk provides clerical support to the Clerk's Office as well as assist the Senior Supervisor within the assigned unit.

Answers and directs incoming telephone calls.

Utilize the Juvenile Court case information system to enter and retrieve court-related data.

File stamp documents upon receipt for filing.

Process requests for certified copies.

Prepare and sort inter-office and outgoing mail for delivery.

Files and process complaints, motions, pleadings, journal entries, etc.

Prepare records for appeals and request transcripts.

Seal and expunge records per judicial orders.

Respond to fax requests, tracks and retrieve legal files.

Initiate family information, assign case number and judge to case file.

Process, scan and proof returned service, returned journal entries and other court-related documents.

Update case party and attorney information.

Issue warrants, service, notices, process Civil Protection Orders, bonds and IV-D information.

Provide front line support to staff to resolve work related issues as they arise; consult with the Senior Supervisor when a work related issue cannot be resolved.

Perform as the lead trainer for all new staff in assigned unit to ensure consistency with training and unit procedures.

Assist Senior Supervisor with new and/or revised procedures.

Serve as a positive peer mentor for new staff to assist them to become acclimated in working in the Clerk's Office

Assist with providing coverage and resolve work related issues during Senior Supervisor's absence, i.e. communicating with iCase help desk, etc.

Provide feedback to the Senior Supervisor regarding additional training needs.

Submit recommendations for changes to procedures for improvements

Performs other duties as assigned.

Supervisory Responsibilities

Has no direct supervisory responsibility for staff members.

Equipment Operated

Standard office equipment and office technology such as copy machines, personal computers and telephones.

Confidential Data

All court-related information regarding hearings, etc. that the employee may come in contact with by working in the facility.

Working Conditions

Potential exposure to hazardous situations that may occur in the court environment. Must be able to tolerate exposure to evidence and testimony that may be disturbing; clients who may potentially be verbally or physically uncooperative; allergens, such as perfumes and dust.

Usual Physical Demands

While performing the duties of this job, the employee is regularly required to sit, talk, and hear. The employee must be able to repetitively lift and move up to 15 pounds.

Knowledge, Qualifications, Skills, and Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. This position is subject to many interruptions and may be required to handle multiple calls and inquiries at once.

Must have good oral and written communication skills, intermediate level computer skills, ability to use a copy machine and a fax machine. Working knowledge of Clerk's Office overall operations and the importance of how it fits into the Court. Must be dependable. Must possess the ability to answer a large volume of phone calls daily and have excellent customer service skills. Must be able to work effectively with courtroom personnel, other court employees and the general public. Must be professional and helpful in a fast-paced and potentially stressful environment. Proficient in operating iCase and knowledge of Microsoft Word. Must be a self-starter with leadership abilities Ability to speak Spanish is helpful. The employee may be required to work at multiple locations.

Education and/or Experience

High school diploma or equivalent

And

Minimum of three (3) years clerical experience in a legal setting; prefer experience working in a Clerk's Office performing legal services clerk or deputy clerk duties.

Licensure or Certification Requirements

None

Court Expectations of Employee

In accomplishing the responsibilities of this position, the Court expects that the employee will adhere to the mission and values of the Court as well as all Court policies and procedures. In addition, while carrying out the duties of this position, the employee is expected to model high ethical conduct on and off the job, and exhibit a professional and respectful demeanor with all Court employees.

Court Mission Statement

To administer justice, rehabilitate juveniles, support and strengthen families, and promote public safety.

Application Procedure

Current Cuyahoga County Court of Common Pleas Juvenile Division Employees:

The deadline to apply is _2/21/24_.
Please visit to complete and submit the Job Posting Response Form to the Human Resources Division.
The Job Posting Response form must be received in Human Resources by the job posting deadline for consideration as a candidate for the posted position.
If you do not meet the minimum requirements, you can submit a waiver to Human Resources. Please refer to the Employee Handbook Policy number

External Applicants:

This position will remain posted until filled.
Please visit to view this posting and to complete and submit the Application for Employment.

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