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Customer Service Representative - Ann Arbor, United States - Cayman Chemical Company, Inc.
Description
** Customer Service Representative**
**Job Category****:** Customer Service **Requisition Number****:** CUSTO01352 Showing 1 location **Job Details**
**Description**
Headquartered in Ann arbor, Michigan, Cayman Chemical Company supplies scientists worldwide with the resources necessary for advancing human and animal health. We offer a vast product catalog that is constantly growing to meet the needs of our clients. Additionally, we provide service programs that include comprehensive solutions to drive clients projects to completion.
Our mission is to make research possible. That starts by employing a talented and highly qualified group of experts that develop the tools to support research scientists.
Currently, we are looking to add a Customer Service Representative (9:30 AM to 6:00 PM SHIFT) to the team:
**Responsibilities and Duties**
Promptly handle incoming calls from current and prospective clients
Maintain records of client history: Interactions, transactions, inquiries, complaints, comments and plans of action
Process and bill orders received by phone, fax, email, website and mail
Maintain weekly international shipments to assigned distributors
Maintain accurate and detailed records and database entries
Set up new customer prepay accounts
Remain aware of product back orders and special orders
Act as a liaison between various departments
Observe safety, security and regulatory procedures
Maintain compliance with all company policies, plans and procedures
**Requirements**
Education Associates Degree preferred
Experience Minimum two years customer service required
Dependable and punctual
Communicate clearly and effectively
Ability to prioritize tasks, be organized and pay attention to detail
Ability to work independently
Strong computer skills
Positive attitude, willingness to learn, assist in other duties as assigned
**What we Provide**
Competitive compensation
Medical, dental and vision insurance
Life and disability insurance plans
401(k) plan with company match
Flexible spending accounts for medical and dependent care (FSA)
Generous paid time-off for vacations, sick and/or personal reasons
Fun employee events all year long
Over 10 paid holidays per year
Education assistance
Flexible work schedules
Employee assistance program
Casual dress
Onsite Gym Facility
Cayman Chemical Company is an equal opportunity employer. Cayman does not discriminate with regard to employment decisions based on an employee's or applicant's race, color, sex, sexual orientation, religion, national origin, age, height, weight, disability, genetic information, citizenship, marital status, protected veteran status, or other protected characteristic. This includes, but is not limited to, recruitment, hiring, training, disciplining, promoting, transferring, or terminating employees.
**Qualifications**
**Skills**
**Behaviors**
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**Motivations**
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**Education**
**Experience**
**Licenses & Certifications**