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    Customer Service Representative - Ann Arbor, United States - Cayman Chemical Company, Inc.

    Cayman Chemical Company, Inc.
    Cayman Chemical Company, Inc. Ann Arbor, United States

    3 weeks ago

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    Description

    ** Customer Service Representative**

    **Job Category****:** Customer Service **Requisition Number****:** CUSTO01352 Showing 1 location **Job Details**

    **Description**

    Headquartered in Ann arbor, Michigan, Cayman Chemical Company supplies scientists worldwide with the resources necessary for advancing human and animal health. We offer a vast product catalog that is constantly growing to meet the needs of our clients. Additionally, we provide service programs that include comprehensive solutions to drive clients projects to completion.

    Our mission is to make research possible. That starts by employing a talented and highly qualified group of experts that develop the tools to support research scientists.

    Currently, we are looking to add a Customer Service Representative (9:30 AM to 6:00 PM SHIFT) to the team:

    **Responsibilities and Duties**

    Promptly handle incoming calls from current and prospective clients

    Maintain records of client history: Interactions, transactions, inquiries, complaints, comments and plans of action

    Process and bill orders received by phone, fax, email, website and mail

    Maintain weekly international shipments to assigned distributors

    Maintain accurate and detailed records and database entries

    Set up new customer prepay accounts

    Remain aware of product back orders and special orders

    Act as a liaison between various departments

    Observe safety, security and regulatory procedures

    Maintain compliance with all company policies, plans and procedures

    **Requirements**

    Education Associates Degree preferred

    Experience Minimum two years customer service required

    Dependable and punctual

    Communicate clearly and effectively

    Ability to prioritize tasks, be organized and pay attention to detail

    Ability to work independently

    Strong computer skills

    Positive attitude, willingness to learn, assist in other duties as assigned

    **What we Provide**

    Competitive compensation

    Medical, dental and vision insurance

    Life and disability insurance plans

    401(k) plan with company match

    Flexible spending accounts for medical and dependent care (FSA)

    Generous paid time-off for vacations, sick and/or personal reasons

    Fun employee events all year long

    Over 10 paid holidays per year

    Education assistance

    Flexible work schedules

    Employee assistance program

    Casual dress

    Onsite Gym Facility

    Cayman Chemical Company is an equal opportunity employer. Cayman does not discriminate with regard to employment decisions based on an employee's or applicant's race, color, sex, sexual orientation, religion, national origin, age, height, weight, disability, genetic information, citizenship, marital status, protected veteran status, or other protected characteristic. This includes, but is not limited to, recruitment, hiring, training, disciplining, promoting, transferring, or terminating employees.

    **Qualifications**

    **Skills**

    **Behaviors**

    **:**

    **Motivations**

    **:**

    **Education**

    **Experience**

    **Licenses & Certifications**



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