- Own the 911 Operating Procedures and associated Compliance Manual
- Develop, implement, and improve upon processes in the evolving 911 environment
- Responsible for timely notifications and reporting of 911 events internal and external as required and defined by the FCC and regulatory bodies; including reporting of noncompliance of any portion of FCC-mandated orders
- Handle higher-level escalations for 911 customers and network service troubles/outages 24 hours a day
- Own Training program and Ensure employees complete all training related to 911 services
- Accountable for Network continuity to make sure 911 essential functions operate without interruption during and after disruptive events
- Direct monitoring, coordination, and escalation of any 911 service impacting outages and associated restoration activities
- Liable for Service continuity and expeditious restoration of services during planned maintenance and repairs
- Communicate with other departments as required to improve the coordination between these departments as well as the overall quality of service experience for our customers
- Analyze operational reporting and utilize statistical process control tools to identify performance opportunities and provide corrective action plans as required
- Highlight and escalate single points of failure encountered to network events and routing auditing
- Represents National Network Architecture and Engineering in the evolution of NG911 service creation, network deployments, 3rd party partner selections, and operational best practices
- Review of trouble tickets, maintenance schedule, and major service interruptions
- Must be able to work in a fast-paced high-pressure environment
- Must be available 24x7x365 and prepared to handle escalations at any time
- Must be able to work extended hours
- Must be able to manage multiple projects
- Some travel is required
- Must have a solid understanding of 911 networks and NG911 technologies
- Must have a solid understanding of TDM, Data and Ethernet technology, and associated equipment
- Must have a solid understanding or working knowledge of 911 call routing and termination
- Experience with managing large projects
- Five to ten years of previous leadership or management experience in Telecommunications Network Engineering or Operations, Public Safety Answering Point (PSAP), or 911 Service Provider
- Higher education required
- Previous 911 service management
- Working knowledge of Local, State, or Federal 911 Regulatory Rules
-
Network Operations Center Operator
1 week ago
Akkodis Dallas, United StatesRole: NOC Operator · NOC Operator (Video Monitoring and Integration) · Location: Dallas, TX · Contract: One year plus extensions · Office: Onsite · Shift: WEEKENDS 8-4pm Friday-Tuesday · Rate: $22-25/hour · Strong understanding of Video Monitoring and Access Control systems · Can ...
-
Network Operations Center Operator
6 days ago
Akkodis Dallas, United StatesRole: NOC Operator · NOC Operator (Video Monitoring and Integration) · Location: Dallas, TX · Contract: One year plus extensions · Office: Onsite · Shift: WEEKENDS 8-4pm Friday-Tuesday · Rate: $22-25/hour · Strong understanding of Video Monitoring and Access Control systems · Can ...
-
Network Operations Manager
2 weeks ago
JobsinCable Dallas, United StatesWe are seeking a Lead or Manager for Network Operations in Dallas, TXAn excellent compensation package, which includes a competitive salary with outstanding benefits. Relocation expenses are negotiable.Job Title: Manager, Network Operation (NOC)Job Description:Essential Duties Bu ...
-
Network Operations Center Engineer
2 weeks ago
Movate Dallas, United StatesGeneral Purpose: · The Network Operations Center (NOC) Technician I job is an advanced technical position working inside a Network Operations Center to remotely monitor, configure, manage, and troubleshoot the TPx network. The NOC Technician I is responsible for the overall moni ...
-
Director of 911 Network Operations
2 weeks ago
Frontier Internet Dallas, United StatesAt Frontier, seeing what's beyond the horizon is in our fiber. And we've been doing just that for over 80 years – connecting communities with emerging communications technology nationwide. At Frontier, we're transforming our business to break new ground and take the nationwide di ...
-
Sr Mgr Network Operations
3 days ago
Southwest Airlines Dallas, United StatesJob Description: · Southwest firmly believes that our People are our greatest asset, and Leaders within the Company support our People by ensuring all have equal opportunity for learning and personal growth. · The Senior Manager Network Operations overse · es the Chiefs of Net ...
-
Network Operations Infrastructure Engineer
3 weeks ago
RingCentral Dallas, United StatesNetwork Ops Infrastructure Engineer (Belmont CA, Denver CO, Dallas TX) · Say hello to possibilities. · It's not everyday that you consider starting a new career challenge. · We're RingCentral, a global leader in cloud-based communications and collaboration software. We are fun ...
-
Director 911 Network Operations
2 weeks ago
Insight Global Dallas, United StatesOwn the 911 Operating Procedures and associated Compliance Manual · Develop, implement, and improve upon processes in the evolving 911 environment · Responsible for timely notifications and reporting of 911 events internal and external as required and defined by the FCC and reg ...
-
Sr Mgr Network Operations
2 weeks ago
Southwest Airlines Dallas, United StatesDepartment: · Network Operations Control · Our Company Promise · We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest A ...
-
Sr Mgr Network Operations
2 weeks ago
Southwest Airlines Dallas, United StatesDepartment: · Network Operations Control Our Company Promise · We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airl ...
-
Sr Mgr Network Operations
2 weeks ago
Southwest Airlines Dallas, United States Full time RegularJOB DESCRIPTION Department: · Network Operations Control Our Company Promise · We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectivenes ...
-
Director of 911 Network Operations
2 weeks ago
Frontier Communications Dallas, United StatesDescription · At Frontier, seeing what's beyond the horizon is in our fiber. And we've been doing just that for over 80 years – connecting communities with emerging communications technology nationwide. At Frontier, we're transforming our business to break new ground and take th ...
-
Network Operations Center Technician
2 weeks ago
TelForce Group LLP Dallas, United StatesTelforce Group is looking for · NOC Technicians in Dallas, TX and Oklahoma City, OK · These are Direct Hire Positions · Salary $90k to $110k · Responsible for Network Design, Implementation, Maintenance · Understanding of WDM, SONET technology · 5-12 years of experience is prefe ...
-
Senior Engineer, Network Operations
2 weeks ago
G-Research Dallas, TX, United StatesDo you want to tackle the biggest questions in finance with near infinite compute power at your fingertips? · G-Research is a leading quantitative research and technology firm, with offices in London and Dallas. We are proud to employ some of the best people in their field and to ...
-
Senior Engineer, Network Operations
2 weeks ago
G-Research Dallas, TX, United StatesDo you want to tackle the biggest questions in finance with near infinite compute power at your fingertips? · G-Research is a leading quantitative research and technology firm, with offices in London and Dallas. We are proud to employ some of the best people in their field and to ...
-
Equinix Dallas, United States Full timeWho are we? · Equinix is the world's digital infrastructure company, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organization ...
-
ESR Healthcare Dallas, United StatesLead Network Operations Engineer Dallas, TX ref · Job Description: · The Network Operations team is responsible for creating, designing, deploying, and supporting applications, programs, and software solutions. · May include research, new development, prototyping, modification, ...
-
Network Administrator Mid- Network Operations
2 weeks ago
OscarMike Irving, United States *1099 / W2 Hourly*HYBRID* Network Administrator Mid- Network Operations · Direct Hire 1099 or W2 only. · The client is not offering subcontracting for this position. · Irving, Texas or Enon, Ohio - can be hybrid 3 days in office and 2 days remote · Possible weekend or evening hours for testing. ...
-
Regional Procurement Director
2 weeks ago
Ash Grove Cement Company Dallas, United StatesJob ID: 493063 · Ash Grove Cement, a CRH company, provides portland and masonry cements to help build the foundation and infrastructure for the world around us. We ship millions of tons of cement from our plants and network of terminals located across North America. When you work ...
-
Amazon Web Services, Inc. Dallas, United States8+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience · - Knowledge of software development tools and methodologies · - Working knowledge of cloud technolog ...
Director of 911 Network Operations - Dallas, United States - Frontier Internet
Description
About The Role
Where you'll be working
In this hybrid role, you will have a defined work location HUB that includes work from home and assigned days in the office set by your manager. The HUB for this role will be Dallas, TX
This position will have overall responsibility and accountability for all aspects of the 911 services and circuits provided by Frontier. The individual will own the Frontier 911 Compliance Plan, which consists of Operating procedures specific to service continuity during maintenance or repairs, service restoration during outages, training, and internal and external reporting.
This position will lead the 911 Repair center, Network Diversity team, 911 Service Specialists, Customer premise equipment, and Tier 2 support for Frontier-managed emergency service hardware & software solutions. The Director will also be the point of interface for state and federal bodies providing reporting and performance metrics.
The 911 Repair Center is responsible for 24/7/365 network surveillance and support of Frontier's 911 customer base. The successful candidate will need to manage a fast-paced operation in a demanding customer service organization. This is integral to Frontier's overall 911 NOC operation and the customer experience. The Director will oversee, mentor, and provide technical leadership to the 911 Center of excellence organization. They will support Regulatory, Sales, Marketing, Engineering, and Operations in the successful deployment and ongoing care and repair of emergency services.
Responsibilities:
Required Qualifications:
Skills:
Education/Experience