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    Director of 911 Network Operations - Dallas, United States - Frontier Internet

    Frontier Internet
    Frontier Internet Dallas, United States

    4 weeks ago

    Default job background
    Telecommunications
    Description

    At Frontier, seeing what's beyond the horizon is in our fiber. And we've been doing just that for over 80 years – connecting communities with emerging communications technology nationwide. At Frontier, we're transforming our business to break new ground and take the nationwide digital revolution. We've invested over $1.6B to roll out fiber-fast internet to 10m+ homes by 2025. We're growing our team so you can join us in exploring and opening new frontiers. Here, you can build a powerful foundation for America's future and yours.

    What we're seeking:

    We're looking for a dynamic individual to take on a pivotal role in our operations and overall responsibility for Frontier's 911 services and circuits. As the Frontier 911 Compliance Plan owner, you'll play a crucial part in ensuring seamless service continuity, effective outage restoration, comprehensive training, and meticulous internal and external reporting. Your contribution will be instrumental in upholding our high standards of excellence and compliance, making this role a key pillar of our success.

    • This is a hybrid role with a defined work location at our HUB, including work from home and assigned days in the office. The HUB for this role is at 1919 McKinney Ave., Dallas, Texas. Please note that relocation to the DFW area will be necessary for this position.

    What we need in you:

    We seek a visionary leader with a proven telecommunications and emergency services track record. Your expertise in these areas is highly valued. It will enable you to oversee various teams, including the 911 Repair Center, Network Diversity team, 911 Service Specialists, Customer premise equipment, and Tier 2 support for Frontier-managed emergency service hardware and software solutions. Your deep understanding of 911 networks and regulations will be instrumental in our effective collaboration with state and federal bodies.

    What you'll do:

    Convey strong leadership and mentorship abilities, empowering teams to excel in a fast-paced, customer-focused environment. Oversee the 24/7/365 network surveillance and support provided by the 911 Repair Center, which is crucial in Frontier's overall 911 NOC operation. Additionally, they will provide technical leadership, mentorship, and support to the 911 Center of Excellence organization, collaborating with various departments to ensure the successful deployment and ongoing care of emergency services.

    Here, you will:

    • Be accountable for timely notifications and reporting of 911 events, both internally and externally, following FCC and regulatory requirements, including reporting any noncompliance with FCC-mandated orders.
    • Own the 911 Operating Procedures and the associated Compliance manual.
    • Develop and enhance processes and training to adapt to the evolving 911 environment.
    • Responsible for higher-level escalations for 911 customers and network troubles/outages around the clock.
    • Accountable for network continuity for uninterrupted 911 essential functions during disruptions, including planned and unplanned.
    • Direct monitoring, coordination, and escalation of any 911 service impacting outages and restoration activities.
    • Collaborate with other departments to enhance service quality.
    • Utilize statistical process control tools to analyze operational reports and identify areas for performance improvement, implementing corrective action plans as necessary.
    • Identify and escalate single points of failure in the network infrastructure.
    • Act as the ambassador for National Network Architecture and Engineering, driving the evolution of NG911 service creation, network deployments, third-party partner selections, and operational best practices.

    What we offer:

    Nothing is more important to our success than the team that built it. That's why we provide benefits to keep you and your family well. Some of which we're most proud to offer include:

    • 20 PTO (Paid Time Off) days + 10 paid holidays per year
    • Day one medical, dental, vision, and prescription drug plan
    • 401k match of 50% on 6% of eligible compensation
    • Same-sex spouse and domestic partner benefits coverage
    • Ten weeks of paid parental leave, three weeks of paid caregiver leave, and up to $10k in adoption program assistance
    • Represented employee benefits are subject to the terms of their specific bargaining agreements

    What background you should have:

    Thrive in a fast-paced, high-pressure environment. This role comes with high visibility, so you should excel in managing multiple projects and be willing to work extended hours when necessary. Additionally, expertise in 911 networks, NG911 technologies, TDM, Data, and Ethernet technology is preferred. You must also have experience managing large projects and a strong understanding or working knowledge of 911 call routing and termination.

    • Minimum of 7 years of leadership experience with a director level of expertise.
    • A minimum of 3 years of regularly presenting analytical data to the C-suite is required.
    • Minimum of 5 years of proven results with process improvement and implementation is required.
    • Minimum of 5 years of Compliance and Regulatory experience is required.
    • Telecommunications Network Engineering or Operations, Public Safety Answering Point (PSAP), or 911 Service Provider environments.
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