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Chesapeake

    Parts and Service Sales Representative - Chesapeake, United States - Sudden Service, Inc.

    Sudden Service, Inc.
    Sudden Service, Inc. Chesapeake, United States

    1 week ago

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    Description

    Taylor Sudden Service provides exclusive worldwide distribution of genuine Taylor OEM parts and forklift service for equipment designed, manufactured, and marketed by Taylor Machine Works, Inc. Backed by a network of parts and service centers, nationwide dealer support organizations, and factory-trained service technicians, SSI is committed to providing the best parts and service support in the industry. We offer training schools for our service technicians on a regular basis, ensuring the best possible service to Taylor Machine Works' customers. Sudden Service, INC (SSI) is a subsidiary of the Taylor Group of Companies, a third-generation family-owned business based in Louisville, MS since 1927.



    Duties/Responsibilities:
    • Generates sales to customers for parts, assemblies, truck rebuilds, used parts, and vision plus.
    • Acts as a liaison between Taylor Machine Works and the customer. Helps resolve any problems the customer feels he/she has with receiving parts, quality of work performed by serviceperson, quality of rebuilt components, invoicing, and any other problems necessary to maintain rapport with the customer.
    • Quotes service in the field and works with all customer relations.
    • As directed by stocking list from the Manager of Inventory Control, keeps the rolling warehouse stocked with parts and rotating parts with turning inventory.
    • Manages and reports to customer details of their comprehensive preventative maintenance plan.
    • Provide a detailed call report to the Sudden Service Manager weekly to discuss customer concerns and demands in the field.
    • Communicates twice daily with the direct parts representatives passing on any information or parts orders.
    • Make constant recommendations and suggestions for merchandising programs and the benefits of preventative or full maintenance agreements.
    • Maintains and submits accurate and timely vehicle expense reports and personal expenses.


    Required Skills/Abilities:
    • Must have valid driver's license and good driving records to be insurable by corporate insurance carrier.
    • Basic knowledge of computers.
    • Travel out of town two to three times per week.
    • Excellent communication skills.
    • Possess tact and diplomacy while working with customer base and peers.


    Education and Experience:
    • High school education or GED equivalent.
    • Knowledge of the Taylor Parts System preferred.
    • Experience in sales would be a plus although not required.


    Benefits:
    • Medical/Prescription
    • Dental
    • Vision
    • Vacation
    • 10 Holidays
    • 401K
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