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    Client Service - Chicago, Illinois, United States - Floyd's 99 Barbershop

    Floyd's 99 Barbershop
    Floyd's 99 Barbershop Chicago, Illinois, United States

    1 week ago

    Default job background
    Permanent
    Description

    Overview:
    Floyd's Barbershop is looking for a Customer Service Coordinator to join our team. Are you an outgoing, customer-focused multi-tasker? If so, we would love to speak with you

    What's in it for you?

    Hourly pay of $ /hour

    Monthly bonus potential

    Full health benefits for full-time employees (Medical, Dental, Vision)

    Employee Assistance program (discounted or free counseling, financial planning, child and elderly care assistance, legal assistance, and more)

    Ongoing opportunity for growth

    Fun and relaxed environment where individuality is not only embraced, but celebrated

    Free Services monthly

    Discounts on product

    Locations nationwide should you ever want or need to relocate



    Responsibilities:
    Customer Service Coordinator

    Responsibilities:
    Answer shop phones, make reservations, answer questions regarding our services, quote wait times, and take necessary messages for staff

    Communicate service pricing, providing quotes, and upselling retailing and services as needed

    Participate in company initiatives and ongoing promotions

    Provide a high level of support and customer service for clients & team members

    Follow all cash handling procedures when counting cash for opening and closing shifts and creating deposits for the banking process

    Maintain the organization of the front desk at all times

    Perform cleaning duties throughout shift to ensure company brand standards

    Ensure shop equipment and supplies are stocked and organized

    Assist with retail presentation and stocking



    Qualifications:
    Customer Service Coordinator

    Qualifications:
    2+ years of experience in a customer facing role within Retail, Hospitality, or the Beauty Industry is required

    Experience in a fast-paced environment

    Strong desire to help others and team-focus

    Excellent phone and in-person communication skills with both clients and coworkers

    Ability to organize, prioritize, and follow up effectively

    Ability to work a flexible schedule; including nights and weekends

    Critical thinker who can maintain confidentiality, be concise, and very detail-oriented
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