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    Client Services Manager - Chicago, United States - Crawford Thomas Recruiting

    Crawford Thomas Recruiting
    Crawford Thomas Recruiting Chicago, United States

    1 day ago

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    Description
    Client Services Manager - Smart Home Automation

    We are seeking a highly skilled and dynamic Client Services Manager to join our innovative smart home automation company. As a Client Services Manager, you will play a pivotal role in ensuring exceptional customer satisfaction by overseeing and enhancing our client services operations. Your expertise in smart home technology combined with your excellent communication and problem-solving skills will enable you to deliver an outstanding customer experience.

    This position has a salary in the $75k-85k range with bonus eligibility, health benefits, retirement (401k, IRA), PTO/vacation, training & development and more. The role will work primarily onsite in the N Chicago Wicker Park area with no travel requirement.

    What you'll do:
    • Oversees Day-to-Day operations of the Client Services Department.
    • Manage support ticketing system and moves tickets through support pipeline.
    • Accepts incoming client requests and acts as level one technical support for client issues.
    • Prepares daily schedule for service technicians and manages service department's sales orders.
    • Audits all service calls for proper billing.
    • Ensures that vans are properly maintained, and inventories are stocked.
    • Works with design/engineering and sales departments on system documentation and proposals. Part of on-call remote service team. Responsible for all billing and invoicing of daily service calls.
    • Follow-up on overdue invoices.
    • Maintains low AR in accounting system for service call.
    • Responsible for all RMAs to manufacturers and works with Technical Support Manager to resolve repair requests.
    • Run weekly Client Services Department Standup meeting and open case review
    Benefits
    • Health Care Plan (Medical, Dental & Vision)
    • Retirement Plan (401k, IRA)
    • Paid Time Off (Vacation, Sick & Public Holidays)
    • Training & Development
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