Customer Care Specialist- Spanish - San Diego, United States - GoFundMe

Description

**Customer Care Specialist- Spanish**

at GoFundMe San Diego, CA Serving as the worlds most trusted fundraising platform, GoFundMe is committed to creating a better world by making it safe and easy for people to support causes theyre passionate about. When someone sees a needwhether its in their neighborhood or across the globethey can turn their compassion into action through GoFundMe. Our customers have raised over $15 billion for their personal causes, making GoFundMe a top 200 website in the US based on traffic, with a monthly audience of over 100 million people.

The Customer Care team is on the front line of understanding our customers' needs. We bring a world-class customer support experience to our customers 24/7, and our Product and Engineering teams leverage our direct feedback to continually improve the GoFundMe customer experience.

This is an incredibly fast-paced role where you are required to move quickly and think on your feet. Weve hired and retained a group of incredible and intelligent individuals, and we push each other to be the best we can be. We are looking to bring in even more talented folks who can keep stretching our game to the next level

**Please note this job is based in San Diego, CA. We are not open to remote Customer Care Specialists at this time.**

**The Job...**

Making a difference by offering empathetic support to our customers.

Youll be connecting directly with organizers who are making a difference in this world, and generous donors who impact the success of each cause.

Youll be working in a dynamic environment, where youll need to be resourceful, creative, adaptable and solution focussed.

Youll be helping our customers to withdraw their funds successfully, coach them through their fundraising experience, and help navigate troubleshooting scenarios.

Our team primarily provides support via email, with an exciting opportunity to help us expand our chat and phone channels while growing your own skills.

Is based in San Diego, CA

**You**

**Fluent English and Spanish speaker -** This is a must. Proficiency in other languages is a plus

**Metric and goal driven -** We set high standards so we can provide an effortless experience to our customers. You enjoy challenging yourself and holding yourself accountable to reaching targets

**Customer Centric -** You care about the experience our customers are having, and understand the impact you have on their GoFundMe experience.

**Compassionate -**

**Adaptable**

**Effective communication** - youll be in constant contact with our customers via different communication channels, will need to be a strong writer and someone that is able to confidently use communication as a tool to address our customers needs.

**Tech-Savvy**

**Critical thinker and solution-minded**

**Attention to detial**

**Resourceful**

**Invested in personal growth**

**Team Player** - You enjoy empowering others, celebrating their wins, and supporting others growth

**Sense of humor**

**Why youll love it here...**

Market competitive pay + a language premium

Rich healthcare benefits including employer paid premiums for medical/dental/vision (100% for employee only plans and 85% for employee + dependent plans) and employer HSA contributions.

401(k) retirement plan with company matching

Hybrid workplace with fully remote flexibility for many roles

Monetary support for new hire setup, hybrid work & wellbeing, family planning, and commuting expenses

A variety of mental and wellness programs to support employees

Generous paid parental leave and family planning stipend

Supportive time off policies including vacation, sick/mental health days, volunteer days, company holidays, and a floating holiday

Learning & development and recognition programs

Gives Back Program where employees can nominate a fundraiser every week for a donation from the company

Inclusion, diversity, equity, and belonging are vital to our priorities and we continue to evolve our strategy to ensure DEI is embedded in all processes and programs at GoFundMe. Our Diversity, Equity, and Inclusion team is always finding new ways for our company to uphold and represent the experiences of all of the people in our organization.

Employee resource groups

Your work has a real purpose and will help change lives on a global scale.

Youll be a part of a fun, supportive team that works hard and celebrates accomplishments together.

We live by our core values: consider everything, do the right thing, spread empathy, delight the customer, and give back.

We are a certified Great Place to Work, are growing fast and have incredible opportunities ahead

GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. We are committed to providing diversity, equity, and inclusion training to all employees, and we do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.

**Learn more about GoFundMe:**

Please tell us a little bit about your experience in customer support and why you think you'd be the best candidate for this position. *

**Voluntary Self-Identification**

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely **voluntary**. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in GoFundMes Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

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OMB Control Number

Expires 05/31/2023

**Voluntary Self-Identification of Disability**

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% o