Jobs
>
Raleigh

    Customer Success Advocate - Raleigh, United States - Carrier Enterprise

    Carrier Enterprise
    Carrier Enterprise Raleigh, United States

    1 week ago

    Default job background
    Description
    The Customer Success Advocate is a key member of the company's growth initiative to enhance CE customer experience. Reporting to the Director Customer Support, this position will provide support for customers utilizing our digital platforms/resources.

    In this role, the right candidate will have a sales/service minded attitude interacting with a high volume of customers via chat, emails, and online requests.

    All of our Customer Success Advocates are trained to understand the full menu of our service offerings, in order to provide our customers with exceptional service.

    You will gain valuable skills as you engage with multiple departments to resolve customer related requests.

    You will be exposed to all faucets of the organization and this role is a catalyst to growth opportunities at Carrier Enterprise.


    Essential Role, Activities and Responsibilities:

    • Daily interaction with our customers in a friendly, courteous, efficient and professional manner.
    • Communicates effectively with a sense of urgency with customers through the various digital and online channels, including email, eCommerce and chat.
    • Demonstrates active listening skills, builds customer confidence while being committed to enhancing customer satisfaction.
    • Must be able to sort through complex issues independently and make difficult decisions with confidence.
    • Individual must make timely decisions and exercise sound judgement based on facts while meeting established deadlines.
    • Ability to research, navigate and identify exact resource to resolve customer issues/complaints through independent or collaborative teamwork.
    • Maintain knowledge of new and existing products by participating in physical or virtual trainings, reviewing online catalogs, websites.
    • Participate as required in inventory planning/tracking initiatives to support inventory needs by reviewing and communicating regional backorder patterns to planners.
    • Ability to process orders, forms, applications and recommend product accessories.
    • Simultaneously document customer interactions, transactions, comments and complaints using provided CRM/Salesforce during customer engagement.
    • Communicating and coordinating with colleagues as necessary to ensure customer satisfaction.
    #LI-KS1

    #LI-DNP
  • Carrier Enterprise, LLC

    Customer Success Advocate

    5 days ago

    Carrier Enterprise, LLC Raleigh, United States

    The Customer Success Advocate is a key member of the company's growth initiative to enhance CE customer experience. Reporting to the Director Customer Support, this position will provide support for customers utilizing our digital platforms/resources Advocate, Salesforce, Custome ...

  • Watsco

    Customer Success Advocate

    1 week ago

    Watsco Raleigh, United States

    Job Description · The Customer Success Advocate is a key member of the company's growth initiative to enhance CE customer experience. Reporting to the Director Customer Support, this position will provide support for customers utilizing our digital platforms/resources. In this r ...

  • Wellspring Nurse Source

    Travel Vascular Technologist

    2 days ago

    Wellspring Nurse Source Raleigh, NC, United States

    Wellspring Nurse Source is seeking a travel Vascular Technologist for a travel job in Raleigh, North Carolina. · Job Description & Requirements · ~ Specialty: Vascular Technologist · ~ Discipline: Allied Health Professional · ~ Start Date: 05/28/2024 · ~ Duration: 14 weeks · ...

  • WakeMed

    Director Financial Clearance

    1 week ago

    WakeMed Raleigh, United States

    Job Description · About WakeMed: · Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassio ...

  • The Stepping Stones Group

    Certified Nursing Assistant

    6 days ago

    The Stepping Stones Group Raleigh, United States

    Together we can stand even stronger behind our mission to bring children and families first-class nursing services. As industry leaders, we'll continue to bring you unrivaled opportunities for professional and personal growth. · The Stepping Stones Group a national school & healt ...

  • Duke Health

    Case Manager- Weekend Friday-Sunday

    2 days ago

    Duke Health Raleigh, NC, United States

    At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. · About Duke Raleigh Hospital · Pursue yo ...

  • Wellspring Nurse Source

    Travel Vascular Technologist

    2 days ago

    Wellspring Nurse Source Raleigh, United States

    Job Description · Wellspring Nurse Source is seeking a travel Vascular Technologist for a travel job in Raleigh, North Carolina. · Job Description & RequirementsSpecialty: Vascular Technologist · Discipline: Allied Health Professional · Start Date: 05/28/2024 · Duration: 14 weeks ...

  • Proesis Bio

    Phlebotomist

    5 days ago

    Proesis Bio Raleigh, United States

    Proesis Biologics is a contemporary and forward-thinking human source plasma collection platform dedicated to improving the plasma donation journey for all stakeholders. We partner with communities and donors to supply the industry with the high-quality plasma necessary for treat ...

  • International City Management

    Director of General Services Administration

    1 week ago

    International City Management Wake, United States

    Wake County is a remarkable place to call home. Locals enjoy a safe, welcoming community that promotes livability, sustainability, and protection of natural resources. The County rests in the heart of North Carolina with 1,175,021 residents across 835 square miles. Wake County is ...

  • Families Together

    Rehousing Mentor Advocate

    4 days ago

    Families Together Raleigh, United States

    Job Description · Job DescriptionSalary: $45,000 - $47,000 · Job Title: Rehousing Mentor Advocate · Status: Full-time, Exempt · Manager: Housing and Family Services Director · Date: April 2024 · Summary: Families Together is a community-based non-profit dedicated to ending family ...

  • Merkle

    Product Engineer/Delivery Advocate

    6 days ago

    Merkle Raleigh, United States

    **Product Engineer/Delivery Advocate** · All Openings · Location: Raleigh, North Carolina. Company Description: Merkle is a leading data-driven, technology-enabled, global performance marketing agency that specializes in the delivery of unique, personalized customer experiences ...

  • Families Together, Inc.

    Shelter and Rehousing Mentor Advocate

    1 week ago

    Families Together, Inc. Raleigh, United States

    Summary: Families Together is a community-based non-profit dedicated to ending family homelessness in Wake and surrounding counties. We believe every family deserves a home and children should never have to wonder where they're going to sleep at night. · The Shelter and Rehousin ...

  • Vadum Inc.

    Program Manager-CogEw with Security Clearance

    1 week ago

    Vadum Inc. Raleigh, United States

    Vadum Inc. is seeking a Program Manager that will be responsible for the successful execution of assigned programs. The Program Manager will collaborate with engineering leadership to propose new programs as well as plan and execute programs within the Business Area and be an adv ...

  • AbbVie, Inc

    Specialty Representative, Gastroenterology

    1 week ago

    AbbVie, Inc Raleigh, United States

    Company Description · This role is field-based and candidates should live within a reasonable distance from the primary city. Talent will be hired at a level commensurate with experience. · AbbVie's mission is to discover and deliver innovative medicines and solutions that solve ...

  • AbbVie

    Specialty Representative, Gastroenterology

    1 week ago

    AbbVie Raleigh, United States

    Company Description · This role is field-based and candidates should live within a reasonable distance from the primary city. Talent will be hired at a level commensurate with experience. · AbbVie's mission is to discover and deliver innovative medicines and solutions that solve ...

  • BioSpace

    Specialty Representative, Gastroenterology

    1 week ago

    BioSpace Raleigh, United States

    Job Details · Company Description · This role is field-based and candidates should live within a reasonable distance from the primary city. Talent will be hired at a level commensurate with experience. · AbbVie's mission is to discover and deliver innovative medicines and soluti ...

  • DispatchHealth

    Medical Technician

    1 week ago

    DispatchHealth Raleigh, United States

    How You'll Make an Impact · The DispatchHealth Medical Technician II (DHMT-II) supports patient care by assisting with physical exam, point of care testing, treatments and data gathering. The DHMT II works at the direction of a virtual DispatchHealth Advanced Practice Provider (N ...

  • DispatchHealth

    Medical Technician

    1 week ago

    DispatchHealth Raleigh, United States

    How You'll Make an Impact · The DispatchHealth Medical Technician II (DHMT-II) supports patient care by assisting with physical exam, point of care testing, treatments and data gathering. The DHMT II works at the direction of a virtual DispatchHealth Advanced Practice Provider (N ...

  • DispatchHealth

    Medical Technician

    1 week ago

    DispatchHealth Raleigh, United States

    How You'll Make an Impact · The DispatchHealth Medical Technician II (DHMT-II) supports patient care by assisting with physical exam, point of care testing, treatments and data gathering. The DHMT II works at the direction of a virtual DispatchHealth Advanced Practice Provider (N ...

  • UNC Health

    Registered Nurse

    1 week ago

    UNC Health Raleigh, NC, United States Full time

    UNC Health is seeking a Registered Nurse (RN) Acute Care for a nursing job in Raleigh, North Carolina. · Job Description & Requirements · Specialty: Acute Care · Discipline: RN · Duration: Ongoing · 36 hours per week · Shift: 12 hours, flexible · Employment Type: Staff ...