- An expert-level understanding of hardware and software Demonstrated expertise and proficiency in diagnosing complex problems with computer hardware and software with ability to apply solutions to the problems. Experience in dealing with anti-virus, anti-spam, wireless communication, mobile devices, and security in the information technology field.
- Experience in handling and liaising with multiple vendors/Partner/Teams.
- Solid knowledge of data communication and networking internet protocols, such as TCP/IP, Ethernet and Serial interface standards, Change Management, and Active Directory. Knowledge of JAMF, Microsoft SCCM, Microsoft Intune, FileVault Disk Encryption Interact with numerous computer platforms in a multi-layered client server environment.
- Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems. Strong ability to quickly and independently master new technology, then provide support and consultation on usage of new technologies.
- Strong customer service orientation. A strong team player, works effectively under pressure, and ability to multi-task.
- Works in close collaboration with laboratory tech and assisting with installation and maintenance of software.
- Excellent interpersonal communication skills (verbal, written and listening) since he or she will have daily interaction with faculty, administrators, and staff.. Exceptional documentation skills.
- Both English and Local Language.
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Natural Organics Inc Melville, United StatesJob Description · Job DescriptionNatural Organics Inc - NaturesPlus is currently looking for a Desktop Support person to join our team. The Desktop Support's primary responsibilities is to provide technical assistance and support to our internal, remote and branch office users; e ...
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Randstad Digital Greenwich, United StatesJob Details · Work on the dynamic trading floor located in Greenwich, CT. You will primarily assist the trading desk by providing support of applications, hardware, market data services and peripheral equipment utilized. This includes but not limited to installing, configuring, ...
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Randstad Digital Greenwich, United StatesJob Details · Work on the dynamic trading floor located in Greenwich, CT. You will primarily assist the trading desk by providing support of applications, hardware, market data services and peripheral equipment utilized. This includes but not limited to installing, configuring, ...
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ESP Global Queens, United States**About the Job**: · As a Service Desktop Support Team Lead, you will provide leadership and work alongside the onsite service desk engineering staff to provide efficient and effective technical support to airport personnel. This role involves providing high standard IT service t ...
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Desktop Support Engineer
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SysTechCorp Inc Northport, United StatesSystech is Looking for Desktop Support Engineers. · Win 11 migration support: · We need 20 resources L1 desktop support engineers. These are onsite only. NO REMOTE OPTION. · The Win11 migration will need the onsite support at the below locations · Locations: · Hanson Place, NY · ...
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Desktop Support Engineer
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SysTechCorp Inc Northport, United StatesSystech is Looking for Desktop Support Engineers. · Win 11 migration support: · We need 20 resources L1 desktop support engineers. These are onsite only. NO REMOTE OPTION. · The Win11 migration will need the onsite support at the below locations · The experience expected fro ...
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Insight Global Stamford, United StatesMust-haves · 5-7+ years' experience in desktop support · Experience supporting PC computers/laptops, completing tickets related to android and iPhone issues · Experience troubleshooting Microsoft products (MS O365, MS teams, Outlook, Excel, Word) · Experience with working with ...
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Charles Computer Services Stamford, United StatesBe a part of CT's finest and best places to work We are a thriving IT company experiencing rapid expansion and are proud to be listed among the Inc 5000's fastest-growing companies. Additionally, we have been honored as one of MSP's Top 501 and recognized as one of Marcum's Top T ...
desktop support l1 - Deer Pk Ave, North Babylon, NY , USA, United States - Danta Technologies
Description
Desktop Support with Service Now - Deer Park, NY (Onsite)
Job Description :
(1.) To provide support for on call escalations and doing root cause analysis of given issue
(2.) To independently resolve tickets within agreed SLA of ticket volume and time
(3.) To adhere to quality standards, regulatory requirements and company policies
(4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts
(5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases.
Notes:- All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.
Benefits: Danta offers a compensation package to all W2 employees that are competitive in the industry. It consists of competitive pay, the option to elect healthcare insurance (Dental, Medical, Vision), Major holidays and Paid sick leave as per state law.
The rate/ Salary range is dependent on numerous factors including Qualification, Experience and Location.
