Desktop Support Specialist - Stamford, United States - Finn Dixon & Herling LLP

Description

• Installs, configures, and maintains an organization's local area network (LAN), wide area network (WAN), data communications network, operating systems, and physical and virtual servers.
• Performs system monitoring and verifies the integrity and availability of hardware, network, and server resources and systems.
• Analyzes network and server resource consumption and controls user access.
• May assist in network modeling, analysis, planning, and coordination between network and data communications hardware and software.
• Assists with the installation, maintenance and support of hardware, software, and other technologybased infrastructure and materials.
• Installs and upgrades software licenses.
• Supports cloud phone system.

• Provides first and second level helpdesk support for system users, and escalates more difficult problems to Desktop Support Manager.
• Reviews and summarizes the daily security reports, daily iManage threat manager reports, and daily SEIM reports.
• Ensures users are correctly and completely setup during new hire onboarding both in the office and from home.
• Installs, modifies, and repairs computer hardware and software.
• Installs and deploys windows updates.
• Manages Exchange and Microsoft 365 user accounts and mail group.
• External and internal website management and content updates.
• Sets up and breaks down mobile offices for Litigation team and generates Litigation ediscovery document reviews and productions. Assists clients with removing information from their systems.
• Annually reviews, updates and maintains distribution lists.
• Writes training manuals.
• Other duties as assigned.

• This is a midlevel position, normally requiring three to five or more years of work experience. An associate's degree or completion of A+ and Network+ certifications are considered assets, or an equivalent combination of education and experience.
• The ability to communicate complex information to technical and nontechnical users is essential.
• Working knowledge of specific hardware and software systems used by the firm is an asset.

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance

• 5 years

• Monday to Friday

• Stamford, CT 06901: Relocate before starting work (required)