Desktop Support - Melville, United States - Natural Organics Inc

Natural Organics Inc
Natural Organics Inc
Verified Company
Melville, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Primary Responsibilities:

  • Manage user accounts, security groups, and access permissions in Active Directory
  • Perform system imaging and deployment using imaging tools
  • Document support activities, solutions, and procedures for knowledge sharing and future reference
  • Collaborate with IT teams to resolve escalated technical issues and implement solutions
  • Monitor and maintain inventory of desktop equipment and software licenses
  • Ensure compliance with IT policies, procedures, and standard operating procedures
  • Communicate effectively with endusers and stakeholders to provide updates on support tickets and project statuses

Qualifications:

  • Experience with Helpdesk ticket tracking software and remote desktop support tools
  • Configure, install, upgrade, maintain and troubleshoot supported hardware and software including VPN connections, PC's, printers, handheld Android scanners, desk phones and cell phones
  • Strong knowledge of Active Directory administration, including user management, group policy, and security permissions
  • Experience with system imaging and deployment tools, such as Microsoft Deployment Toolkit (MDT) or similar solutions
  • Knowledge of networking protocols and basic networking concepts
  • Experience with mobile device management (MDM) solutions
  • Proven work experience as a Help Desk Analyst or IT Support Technician
  • Strong problemsolving, analysis and time management skills and high level of organization and detailorientation
  • Demonstrate ability to multitask and prioritize with strong time management skills
  • Strong work ethic and willingness to take initiative
  • Superior oral and written communication skills
  • Experience with SAP, Macintosh OS, iPads and scan guns a plus

Requirements:


  • Bachelor's degree preferred with at least 4 years of Corporate Help Desk, Desktop Support experience, or the equivalent combination of education and/or experience
  • Minimum of 35 years of experience in similar role

Physical Requirements:

  • Ability to lift and relocate IT equipment as necessary
  • May be required to run network cables as needed
  • Ability to commute to office locations in Melville and Amityville (required)

Work Location:

  • In person
  • Primary location is Melville
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