Account Manager - Lawrence, United States - KRE UP Management LLC

KRE UP Management LLC Lawrence, United States

4 weeks ago

Description

Job Description

Account Manager

Seeking an Account Manager for a Student Housing Community in Lawrence, KS

Job Purpose:

The Account Manager is responsible for on-going monitoring and maintenance of accounts receivables as well as the management of the collections process.

Primary Duties & Responsibilities:

Post rental collections, make bank deposits and oversee the administration of accounting functions for the community, including the enforcement of delinquency policies.
Distribute daily activity reports as required by the Community Manager.
Assist in the preparation of Month End reports, reconcile and balance all accounts receivable.
Process all deposit accounting refund requests and forward them, along with the Move Out Letter, to the corporate office for appropriate action.
Audit records and files to identify dates requiring administrative action such as lease expiration dates, recurring payment end dates, delinquent accounts, and unlawful detainers as dictated by state law.
Implement and monitor an aggressive collection process to reduce delinquent rent. Initiate and complete collection efforts on current and past residents for unpaid balances.
Send invoices to past and current residents for damages they caused to the property and/or apartment unit.
Collect funds on checks returned for insufficient funds or closed accounts.
Answer phones, take and deliver messages, and provide customer service to the community's residents.
Manage the process for charging, recording, and communicating all fines, fees, and miscellaneous charges that get assessed to residents.

Qualifications:

The high degree of professionalism and demeanor resulting from previous property management, accounting, or leasing experience.
Good communication and listening skills.
Good customer service and negotiation skills.
Patient, even-tempered and works well under pressure.
Able to be an effective team player and interacts well with others.
Very organized and detail-oriented.
Able to maintain confidentiality.
Able to read and interpret documents such as operating instructions, procedural manuals, in addition to budget and financial reports.
Able to write routine reports and correspondence.
Able to speak effectively with individuals and groups of customers or associates of the organization.
Able to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, percentage, pro-rations, occupancy averages and rents per square foot.
Able to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
Able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Able to deal with residents to reduce conflicts and misunderstandings regarding delinquencies and charges.
The firm, fair and consistent.
Effective time management skills.
Able to follow directions from a supervisor.
Able to understand and follow posted work rules and procedures.
Able to accept constructive criticism.
Able to work weekends or overtime as the job requires.

Education and Experience Requirements:

Associate's degree or equivalent from a two-year college or technical school or six months to one-year related experience and/or training; or equivalent combination of education and experience.

Other and/or Preferred Education/Experience:

Knowledgeable in Microsoft Word/Excel/Outlook.
Experience with Entrata property management software preferred.

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