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    Digital Customer Success Analyst SailPoint On-site Headquarters - Austin, United States - MeetFrank

    MeetFrank
    MeetFrank Austin, United States

    1 week ago

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    About the role


    As a Digital Customer Success Analyst at SailPoint, you will play a crucial role in supporting the Customer Success Delivery organization by enhancing our digital customer experience across the customer lifecycle.

    Leveraging your analytical skills, you will analyze customer data, interpret feedback, and collaborate with cross-functional teams to implement improvements.

    The ideal candidate is passionate about understanding customer needs in the digital space and is adept at utilizing data-driven insights to drive positive outcomes.

    Support the Customer Success Delivery organization by building many digital programs to scale customer success offerings.
    Automate playbooks deployed against key triggers for maximizing value throughout the customer journey.
    Build self-service tools to enhance the customer experience.
    Identify process gaps and provide recommendations or solutions to improve Customer Success Manager (CSM) efficiency.
    Analyze customer behavior, trends, and feedback, providing actionable insights to improve adoption, expansion, or retention.
    Identify and implement programs, processes, and dashboards to improve and manage data hygiene initiatives.
    Monitor, measure, and evaluate key performance indicators
    About the role


    As a Digital Customer Success Analyst at SailPoint, you will play a crucial role in supporting the Customer Success Delivery organization by enhancing our digital customer experience across the customer lifecycle.

    Leveraging your analytical skills, you will analyze customer data, interpret feedback, and collaborate with cross-functional teams to implement improvements.

    The ideal candidate is passionate about understanding customer needs in the digital space and is adept at utilizing data-driven insights to drive positive outcomes.

    Support the Customer Success Delivery organization by building many digital programs to scale customer success offerings.

    Automate playbooks deployed against key triggers for maximizing value throughout the customer journey.

    Build self-service tools to enhance the customer experience.

    Identify process gaps and provide recommendations or solutions to improve Customer Success Manager (CSM) efficiency.

    Analyze customer behavior, trends, and feedback, providing actionable insights to improve adoption, expansion, or retention.

    Identify and implement programs, processes, and dashboards to improve and manage data hygiene initiatives.

    Monitor, measure, and evaluate key performance indicators

    Read more
    SailPoint is open for

    The story

    Focused on identity, driven by integrity
    e are fiercely and passionately committed to solving our customers' most pressing security and identity challenges.
    There are

    1001+

    employees in the company
    100M to 500M

    100M to 500M

    Company annual revenue
    Product

    SailPoint is the leader in identity security for the modern enterprise.

    Harnessing the power of AI and machine learning, SailPoint automates the management and control of access, delivering only the required access to the right identities and technology resources at the right time.

    Our sophisticated identity platform seamlessly integrates with existing systems and workflows, providing the singular view into all identities and their access.

    We meet customers where they are with an intelligent identity solution that matches the scale, velocity, and environmental needs of the modern enterprise.

    SailPoint empowers the most complex enterprises worldwide to build a security foundation grounded in identity security.
    Offices

    We are headquartered in United States with additional offices located in Netherlands, United Kingdom, France and India.
    SailPoint serves clients from around the world.
    Digital Customer Success Analyst - SailPoint - Headquarters, US

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