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    Manager, Reactive Maintenance Technicians - Denver, United States - Home Partners of America

    Home Partners of America
    Home Partners of America Denver, United States

    3 weeks ago

    Default job background
    Full time
    Description
    Job Title: Manager, Reactive Maintenance Technicians

    Department: Denver & CO Springs Field Office (reports to the General Manager)

    Home Partners of America, a Blackstone portfolio company, provides paths to homeownership for people who might not otherwise have one, empowering thousands of households to choose quality single-family homes with transparent, locked-in pricing and the power to rent, buy, or walk away with no hidden fees and no strings attached. Today, we offer a range of leasing options to give more people a chance to live in great communities across the U.S., as well as complementary services to help our residents strengthen their credit and navigate the homebuying process.

    At HPA, our mission is to "Enrich the lives of the people we serve, one home at a time. Helping more people get into great homes, in the neighborhoods they love, is inspirational, our business model is unique and innovative, and our resident-led approach is closely connected to our Values:
    • Be a Good Neighbor


    At our core, we are dedicated to making a lasting, positive impact on the world. It's a commitment to our mission, our residents, and each other. We treat others with respect and embrace sustainable and inclusive practices that benefit everyone we serve.
    • Go the Extra Mile


    For us, it's all about our residents. We give our work everything we've got and rigorously pursue excellence. We also champion a culture of continuous improvement to always help each other be better today than yesterday.
    • Do the Right Thing


    We lead each day with purpose and adhere to the highest ethical and professional standards. Integrity is our compass—we are committed to honesty, transparency, and accountability in everything we do.

    We are tremendously proud of our programs and the positive impact we have on our residents and communities.

    Your Role:

    As the Reactive Maintenance Manager, you'll play a pivotal "tip of the spear" role, building out the company's first team of Maintenance Technicians in the Denver & CO Springs market. Your leadership, ongoing coaching, and mentorship will be instrumental in attracting and retaining best-in-class team members and nurturing a team that not only excels in technical skills but also drives customer satisfaction as the primary point of physical connectivity to our residents and homes. Your obsession with operational excellence and resident experience will be key to delighting our residents. The Reactive Maintenance Manager will steward a "Delight our Residents" ethos that aligns the Maintenance Technician's objectives directly with resident satisfaction and business needs, emphasizing the importance of quality, responsiveness, and a positive resident experience in every maintenance interaction.

    What will you be doing?

    Top Accountabilities:
    • Team Leadership and Management: Attract, retain, lead and manage a team of Technicians, ensuring they are well-trained, motivated, and equipped to handle maintenance work orders and home preparations efficiently.
    • Work Order Oversight: Supervise and coordinate the response to maintenance work orders, ensuring high-quality workmanship and timely completion.
    • Quality Control: Regularly complete "ride alongs" and inspect completed work orders to ensure they meet company standards and customer expectations for quality.
    • Resource Allocation and Scheduling: Collaborate effectively with centralized dispatch and route optimization teams to allocate resources, including personnel and equipment, to maximize productivity, utilization, and meet operational demands.
    • One Team Integration: Collaborate across functions in-market and with centralized support functions to proactively share information and achieve the best business outcomes.

    Competencies:
    • Leadership and Team Building: Strong leadership skills to inspire, manage, and mentor a team of technicians, fostering a positive and productive work environment.
    • Technical Expertise: Proficient in various aspects of home maintenance and renovation, overseeing a mobile team equipped with fleet vehicles. This includes proficiency in conducting thorough vehicle and stock inspections, ensuring the safety of the vehicles and the adequacy of on-board equipment and supplies for maintenance tasks.
    • Organizational Skills: Excellent organizational and planning skills, crucial for managing multiple tasks and schedules effectively.
    • Problem-Solving and Decision Making: Ability to quickly assess situations, identify problems, and make informed decisions to resolve issues effectively.
    • Communication Skills: Strong verbal and written communication skills for clear and effective coordination with team members, management, and other stakeholders.

    Top Key Performance Indicators (KPIs):
    • Team Productivity: Measure the productivity of the Maintenance team, including the number of work orders completed on time and to standard.
    • Operational Efficiency: Assess operational efficiency, including resource utilization, time management, and adherence to budget constraints.
    • Delight our Residents: Meet or exceed company targets for resident satisfaction scores, frequency of rework or callbacks, and positive resident feedback mentions per quarter.

    *Applicants holding a real estate license will need to have their license assigned to one of the company's brokerages after 30 days of employment.

    A Little More About Us

    At Home Partners, we celebrate diversity, foster collaboration, ignite creativity, and value the significance of our work. We seek exceptional individuals who take pride in making a positive impact and share our passion to be a good neighbor, go the extra mile and do the right thing. For more information, please visit

    Perks/Benefits

    We offer premier healthcare at affordable rates and access to 401K. Here are some amazing benefits you may not find anywhere else
    • Mental wellness resources through Headspace & Ginger, pet insurance, adoption assistance program, compassion leave and eldercare/special needs
    • 33 paid days off to start (which includes PTO, holidays, and personal days)
    • Hybrid working environment


    EEOC Statement

    Home Partners of America and Pathlight Property Management are Equal Opportunity Employers and prohibits discrimination and harassment of any kind. All employment decisions including the decision to hire, promote, discipline or discharge are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, sex (including pregnancy, gender identity or sexual orientation), national origin, age, disability status, genetic information, veteran or any other status protected by the laws or regulations in the locations in which we operate.
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