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Technical Support
2 weeks ago
TruckECM Tampa, United States**About us** · TruckECM is a small business in Tampa, FL. We are professional, fast-paced and our goal is to get our customers back on the road by providing computer solutions for their trucks.. · Our work environment includes: · - Modern office setting · - On-the-job training · ...
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Technical Support Specialist
1 week ago
SAIC Tampa, United StatesJob ID: · **Location**:TAMPA, FL, US · **Date Posted**: · **Category**:Information Technology · **Subcategory**:Technical Support · **Schedule**:Full-time · **Shift**:Day Job · **Travel**:Yes, 25 % of the Time · **Minimum Clearance Required**:None · **Clearance Level Must Be Ab ...
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Technical Support Analyst
1 week ago
BayCare Tampa, United StatesAt BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 tea ...
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Technical Support Engineer
2 weeks ago
Mastech Digital Tampa, United States*Job Title : IT Technical Support Engineer* · The IT Technical Support Engineer position is one that provides rotational support for our clinics with "Hands On" technical support and training. · This position will be responsible to ensure that the Tier 1 vendor is providing time ...
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Technical Support Engineer
2 weeks ago
Mastech Digital Tampa, United StatesThe ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers' technical issues. You will support the customer by acting as the liaison between the customer and other internal teams. Your ability to work in complex networking env ...
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Technical Support Analyst
6 days ago
BayCare Health System Tampa, United StatesAt BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 tea ...
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Technical Support Analyst
2 weeks ago
ReliaQuest Tampa, United StatesAct as the main point of contact for all inbound queries, issues and requests associated with the ReliaQuest Grey. Matter Digital Risk Protection platform. Deliver excellent support and best practice guidance to end users, helping clients achieve max Technical Support, Support An ...
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Technical Support Engineer
2 weeks ago
Mastech Digital Tampa, United States*Job Title : IT Technical Support Engineer* · Apply promptly A high volume of applicants is expected for the role as detailed below, do not wait to send your CV. · The IT Technical Support Engineer position is one that provides rotational support for our clinics with "Hands On" ...
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Technical Support Engineer
2 weeks ago
Mastech Digital Tampa, United StatesThe ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers' technical issues. You will support the customer by acting as the liaison between the customer and other internal teams. Your ability to work in complex networking env ...
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Technical Support Engineer
2 weeks ago
Mastech Digital Tampa, United States*Job Title : IT Technical Support Engineer* · The IT Technical Support Engineer position is one that provides rotational support for our clinics with Hands On technical support and training. · This position will be responsible to ensure that the Tier 1 vendor is providing timel ...
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Data Technical Support
2 weeks ago
Iron EagleX Tampa, United StatesOverview: · Iron EagleX is a veteran owned defense contracting company based in Tampa, FL. · It is our mission to provide solutions to the most challenging technical problems facing the Department of Defense while simultaneously making a positive impact on our employees and com ...
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Technical Support Specialist
15 hours ago
SPECTRIO LLC Tampa, United StatesJob Description · Job DescriptionDescription:As a leading provider of comprehensive digital signage solutions, Spectrio empowers clients to transform their business locations into modern, dynamic destinations for customers and employees. · Headquartered in Tampa, Florida, and se ...
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Technical Support Intern
2 weeks ago
Miva Tampa, United StatesThe role: · Miva is seeking a part-time Technical Support Intern who will provide our customers with technical support and guidance and perform programming when needed. This candidate will use proprietary eCommerce software, website, and email hosting. Our ideal candidate will h ...
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Field Technical Support
16 hours ago
HP Development Company, L.P. Tampa, United StatesField Technical Support · Description - · Applies basic knowledge of the job skills and company policies and procedures to complete a variety of assignments/tasks. Good understanding of the general/technical aspects of the job. Works on assignments that are routine to moderatel ...
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Technical Support Remote
1 week ago
ReqRoute Inc Tampa, United StatesJob Title: Technical Support Remote · Pay Rate: $17.50/hr on W2 paid weekly · What will you get? A lucrative pay rate of $17.50/hr · Get paid weekly, on every Friday · All training is paid · Work 100% remote · All equipment will be provided · What will you do? · We're ...
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Technical Support Specialist
3 weeks ago
Hiregy Tampa, United States Contract to HireJob ID: Technical Support Specialist · Location: Tampa, 33634 – This position is onsite · Pay: $18.00/hr · Type: Contract to Hire · Benefits during the contract period: We offer affordable medical, dental, and vision Learn more: · Job duties: Offer phone guidance to customers, ...
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Technical Support Specialist
1 week ago
DDS Lab Tampa, United States Full timeJob Details · Description · The Technical Support Specialist position is responsible for technical support to our customers in relation to cases coming from production. This position is a combination of client interaction ensuring customer satisfaction/retention, system/databas ...
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Technical Support Intern
3 weeks ago
Miva, Inc. Tampa, United StatesJob Description · Job DescriptionThe role: · Miva is seeking a part-time Technical Support Intern who will provide our customers with technical support and guidance and perform programming when needed. This candidate will use proprietary eCommerce software, website, and email hos ...
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Tier 3 Technical Support
1 week ago
Internap Holding LLC Tampa, United StatesCompany Summary: · Technical Support Tier 3 employees play a key role in the customer support function at HorizonIQ. As Technical Support you are expected to demonstrate strong technical knowledge and a customer service focus for a wide variety of technologies and applications. ...
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Senior Technical Support Specialist
2 weeks ago
Spectrio Tampa, United StatesAs a leading provider of comprehensive digital signage solutions, Spectrio empowers clients to transform their business locations into modern, dynamic destinations for customers and employees. · Headquartered in Tampa, Florida, and serving more than 150,000 global client locatio ...
Level 1 Help Desk Technical Support - Tampa, FL, United States - MUFG Bank, Ltd.
Description
Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 7th largest financial group in the world. Across the globe, we're 120,000 colleagues, striving to make a difference for every client, organization, and community we serve.We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.
With a vision to be the world's most trusted financial group, it's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility.
This means investing in talent, technologies, and tools that empower you to own your career.The selected colleague will work at an MUFG office or client sites four days per week and work remotely one day.
The Service Desk Administrator is a critical role within our IT Service Management (ITSM) operation. This team supports internal operations and employees.The Service Desk Administrator is primarily focused on ensuring a world class employee experience in all aspects related to technology by enabling our Service Desk team through knowledge base, training, process improvement, ensuring availability and capability of support tools, recommendations for and implementation of improvements through process, technical, and trend analysis, supporting special projects, and serving as escalation point to the Service Desk team and management as advanced members of the support organization.
You will also engage with other areas of the IT organization and advance issues that extend beyond level 1 & 2 span of control.
The Service Desk Administrator will also provide first contact support for all internal employees as well as customer facing problems related to hardware, software, networking, and will support our major incident management group by representing Service Desk during incident management operations.
To be successful in this role, you will rely on your proven IT troubleshooting skills, analytical aptitude, broad technical knowledge, and supervisory experience to "hit the ground running".
Successfully handle 50-60 inbound Service Desk calls per day per week).Resolve service desk tickets and improve service methods as directed, ensuring compliance with customer service standards and procedures
Ensure the availability of required hardware, software, and other tools necessary for the delivery of high-quality IT service
.Identify operational needs and recommend strategies to improve service processes
Communicate with business unit clients to identify their requirements and facilitate the process for meeting their needs
Conduct forecasts in order to identify possible future IT challenges and take necessary steps in minimizing risks
Maintain up-to-date knowledge of hardware, software, and general IT systems
Oversee the installation and setup of IT workstations and networks as required
Maintain accurate inventory of hardware, software, and other relevant technological tools
Ensure the security and integrity of ticketing systems and databases
Actively participate in procedure updates & improvements, knowledge base documentation & maintenance, and recommendations for systemic changes to improve our IT environment posture and user experience.
Perform the Service Desk support role as second level, either to resolve the issue, or determine further escalation path.
There is no walkup "deskside" support in this role.Voice of the Customer through best in class soft-skills, identification of chronic issues, and reporting of data driven findings including recommendations for resolution to management and engineering teams.
Provides supervision and major incident coordination, reviews and validates long-term solutions mitigating future occurrences of a problem.Manage Service Desk tickets in a timely manner using various tactics as needed.
Performs root cause analysis and develop templates, checklists, and references for typical problems.
Ensure proper turnover for Service Desk staff for new services, changes in environment, and new M & A's by translating requests into technical specifications, documentation development, training, and QA.
Use analytical and creative thinking to address moderately complex assignments with minimal supervision. Proactively contribute ideas for development and drive through development, approval, testing, and implementation.Perform remote troubleshooting through diagnostic techniques and pertinent questions.
Walk the customer through the problem-solving process, follow-up with customers to ensure issues are resolved, and direct unresolved issues to the next level of support personnel.
Experience using the ServiceNow platformMicrosoft Azure Active Directory (AAD), Intune Endpoint Manager, and Microsoft Active Directory administration.
Citrix Virtual Desktop, Citrix Workspace, and Microsoft Virtual Desktop administration.
Proficiency with command line, PowerShell, and comprehension of scripting commonly used in Windows environments for purpose of understanding expected behaviors and troubleshooting issues.
Proficiency in network fundamentals:
TCP/IP, DNS, VPN, firewalls, proxies, Wi-Fi, VoIP, application of 802.1x protocol, and ability to troubleshoot network issues from endpoints within this scope.
Proficiency in troubleshooting Microsoft Windows operating systems.Proficiency in Microsoft 365 Suite including resolving Outlook profile, archive, permissions issues, Teams, SharePoint, OneDrive, and OneNote issue.
Proficiency in administering and troubleshooting print services through printer servers and direct to IP printing.
Proficiency in administering Network file sharing including drive mapping, permissions, and troubleshooting.
Proficiency with Service Now
ITSM:
Advanced ability to create reports, dashboards, and manipulate data for technical and trend analysis.
Familiarity with Linux / Unix is a plus.
Familiarity with ACD Tools (Avaya or Cisco a plus): Operations, reporting, skill-based call routing administration, IVR administration.
Remote access/support tools:
RDP, VDI Shadowing, Bomgar or similar remote support applications, and PsExec.
Familiarity supporting VPN issues.
Familiarity supporting multi-factor authentication (RSA, MS MFA, etc.).
Familiarity with home network troubleshooting.
Experience in collaborating with offshore and other IT infrastructure teams.
Strong hands-on experience in IT delivery services across a large organization required.
Bachelor's degree in computer science or a closely related discipline, or an equivalent combination of formal education and experience
The typical base pay range for this role is between $39 per hour - $48 per hour depending on job-related knowledge, skills, experience and location.
This role may also be eligible for certain discretionary performance-based bonus and/or incentive compensation.Additionally, our Total Rewards program provides colleagues with a competitive benefits package (in accordance with the eligibility requirements and respective terms of each) that includes comprehensive health and wellness benefits, retirement plans, educational assistance and training programs, income replacement for qualified employees with disabilities, paid maternity and parental bonding leave, and paid vacation, sick days, and holidays.
We do not discriminate on the basis of race, color, national origin, religion, gender expression, gender identity, sex, age, ancestry, marital status, protected veteran and military status, disability, medical condition, sexual orientation, genetic information, or any other status of an individual or that individual's associates or relatives that is protected under applicable federal, state, or local law.
