Customer Service Representative - West Columbia, United States - Enterprise Holdings

Enterprise Holdings West Columbia, United States

2 weeks ago

Description

Overview:

Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development.

We are a multi-billion dollar industry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made possible, because how far you go is really up to you. It's a fast-paced, people oriented business that offers incredible earning potential and performance-based promotions.

Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees.

National and Alamo has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

This position pays $17.20 / hour and is located at the Columbia Airport (CAE) in Columbia, SC.

Must be available to rotate between the following full-time schedules;

Sunday/Monday: 1pm-9pm, Tuesday: OFF, Wednesday: OFF, Thursday/Friday/Saturday: 11am-7pm

Sunday/Monday: 3pm-11pm, Tuesday: OFF, Wednesday: OFF, Thursday/Friday/Saturday: 1pm-9pm

What we offer:

Competitive pay
Health Benefits (Medical, Dental & Vision)
Life Insurance
Healthcare Savings Account
Matching 401K retirement plan
Paid time off including paid volunteer day

Responsibilities:

Meet and greet customers in a professional, friendly, and timely manner
Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment
Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors
Place outgoing calls for callback management, and miscellaneous calls as assigned
Assist to assess condition of rental upon return
Notify Management of any known customer problems
Notify Management of any known vehicle problems and any required vehicle maintenance
Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training

Equal Opportunity Employer/Disability/Veterans

Qualifications:

Must be at least 18 years old
High School Diploma or G.E.D. required
Must be willing to accept $17.20
Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
Must have a valid driver's license with no more than two moving violations and/or at fault accidents on driving record in the past three years.
Must not have any drug or alcohol related conviction on MVR in the past 5 years
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
Apart from religious observation, must be able to work Full time up to 40 hours a week

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