- Process guest check-ins and check-outs according to Omnis Moments of Service and Standard Operating Procedures
- Empathetically listen to guest inquiries and provide appropriate responses
- Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.)
- Block rooms in the computer and follow through on designated requirements
- Pre-register designated guests and prepare key packets
- Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
- Maintain confidentiality of all guests and hotel information
- Employ attention to detail in order to ensure security of guest room access.
- Understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments
- Maintain guest history files on all guests
- Accommodate room changes expediently
- Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction
- Issue safe deposit boxes to guests and ensure security of key
- Monitor, send and distribute guest faxes
- Generate, print and distribute daily and weekly reports
- Resolve discrepancies on the room status report with Housekeeping
- Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions.
- Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone
- Ability to accurately and efficiently input information into computer systems
- Ability to work cohesively with co-workers both within and outside of your department
- Ability to compute accurate mathematical calculations
- Ability to think clearly, quickly and make concise decisions
- Ability to prioritize, organize and follow up
- Ability to work well under pressure, dealing with many arrivals and departures within a short period of time
- Ability to stand for entire shift
- Previous customer service experience
- Previous hotel front desk experience is strongly preferred
- Previous cashiering experience is preferred
- Fluency in a foreign language is preferred
- Previous guest relations training is preferred
- Must live within 50 miles of the hotel
-
Front Desk Agent
2 weeks ago
Colcord Hotel Oklahoma City, United StatesJob Type · Full-time, Part-time · Description · Job Title: Front Desk Agent · We are seeking a friendly and professional Front Desk Agent to join our team at our boutique hotel. . As a Front Desk Agent, you will be the first point of contact for our guests, so excellent communica ...
-
Front Desk Agent
1 week ago
Crescent Hotels & Resorts Oklahoma City, United StatesAs a Front Desk Agent, you will be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Crescent Hotels and Resorts is Front Desk, Agent, Processing, ...
-
Front Desk Agent
1 week ago
Omni Hotels & Resorts Oklahoma City, United StatesOmni Oklahoma City is seeking a high energy, friendly welcoming Front Desk Agent to join the team of this upscale hotel just outside of Oklahoma. This team member will be responsible for providing a five-star welcome and departure experience to each Front Desk, Agent, Omni, Hotel ...
-
Front Desk Agent
3 weeks ago
Crescent Hotels & Resorts Oklahoma City, United StatesWhat will I be doing? As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Spec Agent, Front Desk, Guest Serv ...
-
Front Desk Agent
3 weeks ago
Crescent Oklahoma City, United StatesAs a Front Desk Agent, you will be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. · Crescent Hotels and Resorts is the industry leader in hotel ...
-
Front Desk Agent
1 week ago
Crescent Hotels & Resorts Oklahoma City, United StatesAt Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do We und Front Desk, Agent, Associate ...
-
Front Desk Agent
1 week ago
Omni Hotels & resorts Oklahoma City, United StatesCome and join our team at this 605-room convention center hotel in the heart of downtown Oklahoma City. Our luxury hotel is located next to the Paycom Center(OKC Thunder), the Oklahoma Convention Center and across the street from the 70-acre Scissortail Park. · The property inclu ...
-
Front Desk Agent
1 week ago
Omni Hotels Oklahoma City, United StatesLocation · Come and join our team at this 605-room convention center hotel in the heart of downtown Oklahoma City. Our luxury hotel is located next to the Paycom Center(OKC Thunder), the Oklahoma Convention Center and across the street from the 70-acre Scissortail Park. · The pro ...
-
Front Desk Agent
1 week ago
Colcord Hotel Oklahoma City, United StatesJob Description · Job DescriptionDescription:Job Title: Front Desk Agent · We are seeking a friendly and professional Front Desk Agent to join our team at our boutique hotel. . As a Front Desk Agent, you will be the first point of contact for our guests, so excellent communicatio ...
-
Front Desk Agent
3 weeks ago
Hilton Garden Inn OKC Oklahoma City, United StatesRaines Co. - Your Future is Now · Position Summary: The Front Desk Agent is responsible for greeting guests in a courteous and efficient manner, handling inquires, checking-in/out, and reserving rooms. · We offer Medical/Dental/Vision benefits, a generous PTO program, points ba ...
-
Front Desk Agent
3 weeks ago
Omni Hotels Oklahoma City, United StatesLocation · Come and join our team at this 605-room convention center hotel in the heart of downtown Oklahoma City. Our luxury hotel is located next to the Paycom Center(OKC Thunder), the Oklahoma Convention Center and across the street from the 70-acre Scissortail Park. · The pro ...
-
Front Desk Agent
3 weeks ago
Omni Hotels Oklahoma City, United StatesLocation: · Come and join our team at this 605-room convention center hotel in the heart of downtown Oklahoma City. Our luxury hotel is located next to the Paycom Center(OKC Thunder), the Oklahoma Convention Center and across the street from the 70-acre Scissortail Park. · The ...
-
Front Desk Agent
2 weeks ago
Omni Hotels Oklahoma City, United StatesLocation · Come and join our team at this 605-room convention center hotel in the heart of downtown Oklahoma City. Our luxury hotel is located next to the Paycom Center(OKC Thunder), the Oklahoma Convention Center and across the street from the 70-acre Scissortail Park. · The pro ...
-
Front Desk Agent
6 days ago
Omni Hotels Oklahoma City, United StatesLocation · Come and join our team at this 605-room convention center hotel in the heart of downtown Oklahoma City. Our luxury hotel is located next to the Paycom Center(OKC Thunder), the Oklahoma Convention Center and across the street from the 70-acre Scissortail Park. · The pro ...
-
Front Desk Agent
2 weeks ago
Crescent Oklahoma City, United StatesAt Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do · We understand what it takes to be a ...
-
Front Desk Agent
1 week ago
Hilton Garden Inn OKC Oklahoma City, United StatesJob Description · Job DescriptionRaines Co. - Your Future is Now · Position Summary: The Front Desk Agent is responsible for greeting guests in a courteous and efficient manner, handling inquires, checking-in/out, and reserving rooms. · We offer Medical/Dental/Vision benefits, a ...
-
Front Desk Agent
2 days ago
Highgate Hotels Oklahoma City, United States PermanentCompensation Type · Hourly · Highgate Hotels · Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francis ...
-
Front Desk Agent
3 days ago
Residence Inn Oklahoma City Oklahoma City, Oklahoma, United States PermanentCompensation Type: · Hourly · Highgate Hotels: · Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Franc ...
-
Front Desk Agent
3 weeks ago
Residence Inn Oklahoma City Oklahoma City, United StatesCompensation Type: · Hourly · Highgate Hotels: · Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Fr ...
-
Front Desk Agent
3 weeks ago
Prism Hospitality, LP Oklahoma City, United StatesThe Guest Service Agent is responsible for providing the highest quality of service to guests in an attentive, courteous, and efficient manner, by checking guests in and out of the hotel. They provide a welcoming attitude and are proficient in all service questions and requests. ...
Front Desk Agent - Oklahoma City, United States - Omni Hotels
Description
Location
Come and join our team at this 605-room convention center hotel in the heart of downtown Oklahoma City. Our luxury hotel is located next to the Paycom Center(OKC Thunder), the Oklahoma Convention Center and across the street from the 70-acre Scissortail Park.
The property includes an all-day dining outlet (Seltzer's Modern Diner), an entertainment sports bar (OKC Tap House), specialty restaurant (Bob's Steak & Chop House), coffee shop (Park Grounds) and a retail outlet (RareBird Gift Shop). Additionally, guests can enjoy a Mokara Spa, fitness center and a rooftop pool and bar (CatBird Seat) complete with a fire pit, outdoor lawn and cabanas. The hotel offers 76,000 square feet of meeting and event space inclusive of a 20,000 square foot ballroom, 10,000 square foot ballroom, and a 4,200 square foot outdoor pre-function space that overlooks the park.
Job Description
Omni Oklahoma Cityis seeking a high energy, friendly welcomingFront Desk Agentto join the team of this upscale hotel just outside of Oklahoma. This team member will be responsible for providing a five-star welcome and departure experience to each guest, as well as, serving as ambassadors throughout the guests stay. Front Desk Agents make the first impression upon our guests by extending a warm welcome, providing information about the hotel and local area, and offering our full range of upscale hotel amenities and services to them. Front Desk Agents are also responsible for settling guest accounts upon check-out, resolving guest issues and completing special requests. They work closely with all hotel departments especially our Concierge, Bell-Door and Ideal Services teams.
Responsibilities
Qualifications
Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster ) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement ) If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to
Job LocationsUS-OK-Oklahoma City
Posted Date1 week ago(4/26/2024 3:35 PM)
Requisition ID
of Openings 3
Category (Portal Searching) Front Office Operations