- Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
- Follow all cash handling and credit policies.
- Be aware of all rates, packages and special promotions as listed in the Red Book.
- Be familiar with all in-house groups.
- Be aware of closed out and restricted dates.
- Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
- Be familiar with hospitality terminology.
- Have knowledge of emergency procedures and assist as needed.
- Handle check-ins and checkouts in a friendly, efficient and courteous manner.
- Use proper two-way radio etiquette at all times when communicating with other employees.
- Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
- Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
- Be able to complete a bucket check, room rate verification report, and housekeeping report.
- Balance and prepare individual paperwork for closing of shift according to hotel standards.
- Maintain and market promotions and guest programs.
- Maintain a clean work area.
- Assist guests with safe deposit boxes.
- College course work in related field helpful.
- Experience in a hotel or a related field preferred.
- High School diploma or equivalent required.
- Computer experience required.
- Customer Services experience preferred.
- Maintain a warm and friendly demeanor at all times.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
- Must be able to cross-train in other hotel related areas.
- Must be able to maintain confidentiality of information.
- Must be able to show initiative, including anticipating guest or operational needs.
- Perform other duties as requested by management.
-
Front Desk Agent
1 week ago
Crescent Hotels & Resorts Oklahoma City, United StatesAt Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do We und Front Desk, Agent, Associate ...
-
Front Desk Agent
1 week ago
Colcord Hotel Oklahoma City, United StatesJob Type · Full-time, Part-time · Description · Job Title: Front Desk Agent · We are seeking a friendly and professional Front Desk Agent to join our team at our boutique hotel. . As a Front Desk Agent, you will be the first point of contact for our guests, so excellent communica ...
-
Front Desk Agent
1 week ago
Crescent Hotels & Resorts Oklahoma City, United StatesWhat will I be doing? As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Spec Agent, Front Desk, Guest Serv ...
-
Front Desk Agent
1 week ago
Crescent Hotels & Resorts Oklahoma City, United StatesAs a Front Desk Agent, you will be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Crescent Hotels and Resorts is Front Desk, Agent, Processing, ...
-
Front Desk Agent
1 week ago
Omni Hotels & Resorts Oklahoma City, United StatesOmni Oklahoma City is seeking a high energy, friendly welcoming Front Desk Agent to join the team of this upscale hotel just outside of Oklahoma. This team member will be responsible for providing a five-star welcome and departure experience to each Front Desk, Agent, Omni, Hotel ...
-
Front Desk Agent
1 week ago
Omni Hotels Oklahoma City, United StatesLocation: · Come and join our team at this 605-room convention center hotel in the heart of downtown Oklahoma City. Our luxury hotel is located next to the Paycom Center(OKC Thunder), the Oklahoma Convention Center and across the street from the 70-acre Scissortail Park. · The ...
-
Front Desk Agent
1 week ago
Crescent Oklahoma City, United StatesAs a Front Desk Agent, you will be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. · Crescent Hotels and Resorts is the industry leader in hotel ...
-
Front Desk Agent
1 week ago
Omni Hotels & resorts Oklahoma City, United StatesCome and join our team at this 605-room convention center hotel in the heart of downtown Oklahoma City. Our luxury hotel is located next to the Paycom Center(OKC Thunder), the Oklahoma Convention Center and across the street from the 70-acre Scissortail Park. · The property inclu ...
-
Front Desk Agent
2 weeks ago
Omni Hotels Oklahoma City, United StatesLocation · Come and join our team at this 605-room convention center hotel in the heart of downtown Oklahoma City. Our luxury hotel is located next to the Paycom Center(OKC Thunder), the Oklahoma Convention Center and across the street from the 70-acre Scissortail Park. · The pro ...
-
Front Desk Agent
1 week ago
Omni Hotels Oklahoma City, United StatesLocation · Come and join our team at this 605-room convention center hotel in the heart of downtown Oklahoma City. Our luxury hotel is located next to the Paycom Center(OKC Thunder), the Oklahoma Convention Center and across the street from the 70-acre Scissortail Park. · The pro ...
-
Front Desk Agent
1 week ago
Colcord Hotel Oklahoma City, United StatesJob Description · Job DescriptionDescription:Job Title: Front Desk Agent · We are seeking a friendly and professional Front Desk Agent to join our team at our boutique hotel. . As a Front Desk Agent, you will be the first point of contact for our guests, so excellent communicatio ...
-
Front Desk Agent
1 week ago
Omni Hotels Oklahoma City, United StatesLocation · Come and join our team at this 605-room convention center hotel in the heart of downtown Oklahoma City. Our luxury hotel is located next to the Paycom Center(OKC Thunder), the Oklahoma Convention Center and across the street from the 70-acre Scissortail Park. · The pro ...
-
Front Desk Agent
1 week ago
Hilton Garden Inn OKC Oklahoma City, United StatesRaines Co. - Your Future is Now · Position Summary: The Front Desk Agent is responsible for greeting guests in a courteous and efficient manner, handling inquires, checking-in/out, and reserving rooms. · We offer Medical/Dental/Vision benefits, a generous PTO program, points ba ...
-
Front Desk Agent
1 week ago
Omni Hotels Oklahoma City, United StatesLocation · Come and join our team at this 605-room convention center hotel in the heart of downtown Oklahoma City. Our luxury hotel is located next to the Paycom Center(OKC Thunder), the Oklahoma Convention Center and across the street from the 70-acre Scissortail Park. · The p ...
-
Front Desk Agent
1 week ago
Crescent Oklahoma City, United StatesAt Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do · We understand what it takes to be a ...
-
Front Desk Agent
2 days ago
Omni Hotels Oklahoma City, United StatesLocation · Come and join our team at this 605-room convention center hotel in the heart of downtown Oklahoma City. Our luxury hotel is located next to the Paycom Center(OKC Thunder), the Oklahoma Convention Center and across the street from the 70-acre Scissortail Park. · The pro ...
-
Front Desk Agent
2 weeks ago
Omni Hotels Oklahoma City, United StatesLocation · Come and join our team at this 605-room convention center hotel in the heart of downtown Oklahoma City. Our luxury hotel is located next to the Paycom Center(OKC Thunder), the Oklahoma Convention Center and across the street from the 70-acre Scissortail Park. · The pro ...
-
Front Desk Agent
1 week ago
Highgate Hotels Oklahoma City, United StatesCompensation Type · Hourly · Highgate Hotels · Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francis ...
-
Front Desk Agent
5 days ago
Doubletree OKC Oklahoma City, United StatesJob Description · Job DescriptionRaines Co. - Your Future is Now · Position Summary: The Front Desk Agent is responsible for greeting guests in a courteous and efficient manner, handling inquires, checking-in/out, and reserving rooms. · We offer Medical/Dental/Vision benefits, a ...
-
Front Desk Agent
1 week ago
Residence Inn Oklahoma City Oklahoma City, United StatesCompensation Type: · Hourly · Highgate Hotels: · Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Fr ...
Front Desk Agent - Oklahoma City, United States - SpringHill Suites Oklahoma City Quail Spring
Description
Compensation Type: Hourly Highgate Hotels:
Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.
Location:SpringHill Suites Oklahoma City Quail Spring
3201 W. Memorial Rd.Oklahoma City, OK 73134 Overview:The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
Responsibilities: