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    Customer Support Representative - Towson, United States - Chrome Solutions

    Chrome Solutions
    Chrome Solutions Towson, United States

    2 weeks ago

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    Description

    Our company has an immediate opening for a Bilingual or Non-bilingual Customer Support Rep for our client located in Baltimore .

    JOB DESCRIPTION:

    The position of Customer Support Representative entails being the primary customer support for our team. Success in this position requires that the Customer Support Service Rep is able to work independently with little to no supervision to provide immediate availability, be professional, provide documentation within our systems.

    The position demands outstanding reliability and follow-through and requires excellent communication skills including active listening skills, efficient problem-solving and troubleshooting skills, delegate effectively, and excellent organizational skills. The ideal candidate will be a highly self-motivated individual who can work well with little to no supervision and is a reliable, knowledgeable, resourceful, flexible, service-oriented professional.

    RESPONSIBILITIES:

    • The Customer Support Representative will partner with all parties informed of the status of open issues and will work closely with escalation partners to identify, document, and monitor any and all exceptions to the standard processes to create a list of best practices.
    • Problem Resolution: A big part of maintaining relationships with existing customers includes problem-solving by the Customer Support Rep.
    • Responsiveness: The Customer Support Rep will provide responsive, timely telephone, chat support. The Customer Support Rep shall personally act as the single, point-of-contact for their issues from identification through resolution as often as possible
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