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    Patient Account Representative - Phoenix, United States - Center for Orthopedic and Research Excel

    Center for Orthopedic and Research Excel
    Center for Orthopedic and Research Excel Phoenix, United States

    6 days ago

    Default job background
    Description

    Job Description

    Job Description

    Benefits:

    • $16-18
    • Competitive Health & Welfare Benefits
    • HSA with qualifying HDHP plans with company match
    • 401k plan after 6 months of service with company match (Part-time employees included)
    • Employee Assistance Program that is available 24/7 to provide support
    • Employee Appreciation Days
    • Employee Wellness Events

    Minimum Qualifications:

    • Requires a minimum of two to three years of experience in billing or collections in a physician clinic or hospital environment.
    • High school diploma/GED or equivalent working knowledge preferred.
    • Knowledge of medical billing and collection policies and procedures, ICD, and CPT coding.
    • Advanced computer knowledge, including Windows-based programs.

    Essential Functions

    • Provides excellent customer service in alignment with our "World Class Service" expectations by promptly answering patient inquiries, going above and beyond with follow-through actions, and always maintaining a positive demeanor while interacting with customers, both internal and external.
    • Assists patients and family members with billing and account questions including following up with insurance companies and internal departments as needed.
    • Works to resolve complaints at first contact wherever possible. Ensures all encounters are handled in a courteous, professional, and confidential manner.
    • Proactively works outstanding patient balances by contacting patients to arrange payment on outstanding accounts. Ensures patient balances are resolved promptly.
    • Analyzes account for proper claims processing and payment posting through inquiries from patients or staff.
    • Adheres to Business Office Patient Account Representative Occupancy rate standards for incoming patient phone calls.
    • Provides patients with estimated fee quotes and can explain insurance terms and regulations to assist patients in understanding their insurance benefits.
    • Verifies the accuracy and timeliness of patient demographics and billing activities and identifies problems and trends.
    • Communicates with insurance and collection agencies. Completes daily requests and working through obstacles on account balance to ensure maximum reimbursement.
    • Establishes and maintains effective communication with clinics, co-workers, and other departments as required.
    • Works to ensure that all assigned reports are worked accurately and promptly.
    • Maintains account receivables, identifying potential problems through registration, charge corrections, duplicate accounts, and refunds.
    • Provides feedback to management on issues that prevent timely reimbursement from payers due to contract, provider, and insurance company or system limitations.

    About us:

    The Center for Orthopedic Research and Education, We don't mean to brag but did you know The CORE Institute has been ranked by Ranking Arizona: The Best of Arizona Businesses?


    • #1 for Orthopedic Practices


    • #1 for Healthiest Healthcare Employers


    • #3 for Best Healthcare Workplace Culture

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