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Saint-Vincent-sur-l'Isle

    patient access enterprise scheduler representative - Lynchburg, United States - Centra Health

    Centra Health
    Centra Health Lynchburg, United States

    3 weeks ago

    Default job background
    Description

    Job Description


    The Enterprise Scheduler manages scheduling activities for designated areas of Centra and is responsible for entering the patient's demographic information, ordering physician, procedural code and information, ICD-10 diagnosis code, insurance information and perform medical necessity verification.

    This position requires extreme accuracy in scheduling for optimal resource unit and facility utilization ensuring both patient and physician satisfaction.

    The responsibilities include data integrity to guarantee statistical validity and block maintenance/utilization. Enterprise Scheduler is competent in their primary work area with no required certifications.

    Remain competent in their primary work area but can be reassigned to help with work assignments in other areas of the department as needed.

    Schedulers are responsible for validating completeness of the physician order and electronically attaching the order to the patient's record for use by the performing department, billing and coding.


    Responsibilities

    Schedules patients for various hospital services for all Centra facilities

    Receives, validates and attaches the physician order to a patient's record for various hospital services throughout the organization

    Manages accounts in order to meet Enterprise Scheduling scorecard standards of productivity


    Schedules cases to enhance utilization and efficiency, while conserving the physician's time and optimizing the patient's visit: Radiology, Surgical, Mammography, Endoscopy, Cath lab, other clinics, etc.

    Complies with governmental regulations in reference to healthcare, billing, the Health Insurance Portability and Accountability Act (HIPAA), the Joint Commission (TJC) standards, as well as Centra and Patient Access department policies and procedures


    Utilizes scheduling process as appropriate and assigns account numbers in the registration systems to various hospital services and patient population: Radiology, Surgical, Mammography, Endoscopy, Cath lab, other clinics, etc.

    Ensures all patient orders are complete and electronically attached to the patient record with the highest quality of accuracy

    Understands data elements that are required for each procedure scheduled and performed

    Accurately and consistently schedules appropriate procedures, codes, correct side, demographics, etc.

    Provides courteous service to all stakeholders (e.g., patients, patient families, teammates, other department staff, etc.) by resolving stakeholder problems, responding to inquiries, and following-up in order to develop and strengthen customer relationships

    Verifies and reviews insurance plans and coordinates benefits on behalf of patients

    May perform other duties as assigned or requested and job specification can be modified or updated at any time


    Qualifications

    Required Education:
    High School Diploma / GED

    Preferred Education:
    Associates Degree or Bachelors Degree in a medical field

    Required Experience:
    Competent computer skills. Typing speed of fifty-five (55) words per minute (wpm). Ability to multi-task and work independently

    Preferred Experience:
    One (1) year of medical experience in hospital/clinic position. One (1) year of experience in scheduling/registration. Medical terminology

    Preferred Certifications and Licensures:
    Eligible for applicable certification/licensure exams or any other related field certification or degree that includes medical terminology. Certified Medical Assistant, LPN, CNA, etc.
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