Student Success Coach 1,2, or 3 - Lafayette, United States - Louisiana State University

Description

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Job Posting Title:
Student Success Coach 1,2, or 3

Position Type:
Professional / Unclassified

Department:
LSUAM Online - Online Student Retention (Courtney L Kirschner

Work Location:
Louisiana Emerging Technologies Center

Pay Grade:

Job Description:

Student Success Coach 1

The Student Success Coach 1 reports to the Retention Manager. This position partners with learners across their time in LSU Online programs, serving as the primary point-of-contact for learners in fully online programs. The Student Success Coach provides caring learner support, including coordination of university logistics behind the scenes so that the learner has a seamless enrollment, registration, and learning experience.

Job Responsibilities:

Provide high-quality learner support, valuing learners as respected customers. Proactively handles logistics for online learners, including coordination of admissions, registration and enrollment, financial aid and graduation concerns, all in close collaboration with those individual Colleges, the Graduate School, Admissions, Financial Aid, and other applicable departments. 55%

Owns learner issues, solves challenges, and always closes the loop with the learner. Communicates constantly with constituent departments. Coordinates closely to ensure full solutions. 20%

Utilizes technology systems to track the student journey, including a CRM, LMS, and other systems. 15%

Participates in continual professional development, working to ensure high levels of customer service excellence. 5%

Other duties may be assigned. 5%

Minimum Qualifications:

Bachelor's degree with 0-1 year of professional experience in customer service or related field.

Preferred Qualifications:

Master's degree with 5 years of experience.

Additional Requirements:

• Essential Personnel - This position may be required to report to campus in times of emergency and/or closure per PS-18.

Student Success Coach 2

The Student Success Coach 2 reports to the Retention Manager. This position partners with learners across their time in LSU Online programs, serving as the primary point-of-contact for learners in fully online programs. The Student Success Coach 2 provides caring learner support, including independent coordination of university logistics behind the scenes so that the learner has a seamless enrollment, registration, and learning experience.

Job Responsibilities:

Provide high-quality learner support, valuing learners as respected customers. Independently handles logistics for online learners, including coordination of admissions, registration and enrollment, financial aid and graduation concerns, all in close collaboration with those individual Colleges, the Graduate School, Admissions, Financial Aid, and other applicable departments. 55%

Owns learner issues, solves challenges, and always closes the loop with the learner. Communicates constantly with constituent departments. Coordinates closely to ensure full solutions. 20%

Utilizes technology systems to track the student journey, including a CRM, LMS, and other systems; provides suggestions for improvement as needed. 15%

Participates in continual professional development, working to ensure high levels of customer service excellence. 5%

Other duties may be assigned. 5%

Minimum Qualifications:

Bachelor's degree with minimum 1 year of professional experience in customer service or related field.

Preferred Qualifications:

Master's degree with 5 years of experience.

Additional Requirements:

• Essential Personnel - This position may be required to report to campus in times of emergency and/or closure per PS-18.

Student Success Coach 3

The Student Success Coach 3 reports to the Retention Manager. This position partners with learners across their time in LSU Online programs, serving as the primary point-of-contact for learners in fully online programs. The Student Success Coach provides caring learner support, including coordination of university logistics behind the scenes so that the learner has a seamless enrollment, registration, and learning experience.

Job Responsibilities:

Provide high-quality learner support, valuing learners as respected customers. Proactively handles logistics for online learners, including coordination of admissions, registration and enrollment, financial aid and graduation concerns, all in close collaboration with those individual Colleges, the Graduate School, Admissions, Financial Aid, and other applicable departments. 55%

Owns learner issues, solves challenges, and always closes the loop with the learner. Communicates constantly with constituent departments. Coordinates closely to ensure full solutions. 20%

Utilizes technology systems to track the student journey, including a CRM, LMS, and other systems. 15%

Participates in continual professional development, working to ensure high levels of customer service excellence. 5%

Other duties may be assigned. 5%

Minimum Qualifications:

Bachelor' degree with minimum 2 years of professional experience in customer service or related field.

Preferred Qualifications:

Master's degree with 5 years of experience.

Additional Requirements:

• Essential Personnel - This position may be required to report to campus in times of emergency and/or closure per PS-18.

Additional Job Description:

Special Instructions:
Please provide a cover letter, resume, (3) professional references, and transcripts. Official transcripts are required prior to hire.

For questions or concerns regarding the status of your application or salary ranges, please contact Courtney Kirschner at

Posting Date:
February 7, 2024

Closing Date (Open Until Filled if No Date Specified):

Additional Position Information:

Background Check - An offer of employment is contingent on a satisfactory pre-employment background check.

Benefits - LSU offers outstanding benefits to eligible employees and their dependents including health, life, dental, and vision insurance; flexible spending accounts; retirement options; various leave options; paid holidays; wellness benefits; tuition exemption for qualified positions; training and development opportunities; employee discounts; and more

Positions approved to work outside the State of Louisiana shall be employed through Louisiana State University's partner, nextSource Workforce Solutions, for Employer of Record Services including but not limited to employment, benefits, payroll, and tax compliance. Positions employed through Employer of Record Services will be offered benefits and retirement as applicable through their provider and will not be eligible for State of Louisiana benefits and retirement.

Essential Position (Y/N):

LSU is an Equal Opportunity Employer and SAME Agency:

LSU is designated as a State As a Model Employer (SAME) agency and provides assistance to persons needing accommodations or with the accessibility of materials. For those seeking such accommodations or assistance related to this search, we encourage you to contact the Office of Human Resource Management ).

HCM Contact Information:

For questions or concerns related to updating your application with attachments (e.g., resumes, RS:17 documents), date of birth, or reactivating applications, please contact the LSU Human Resources Management Office at or email For questions or concerns regarding the status of your application or salary ranges, please contact the department using the information provided in the Special Instructions section of this job posting.