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    Enrollment Coach Team Lead - Lafayette, United States - Louisiana State University

    Louisiana State University
    Louisiana State University Lafayette, United States

    3 weeks ago

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    Description

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    Job Posting Title:

    Enrollment Coach Team Lead


    Position Type:

    Professional / Unclassified


    Department:

    LSUAM Online - OSR - MT - Enrollment Team (Brittney Randall


    Work Location:

    Louisiana Emerging Technologies Center


    Pay Grade:

    Job Description:

    This leadership position is critical to the application, recruitment and enrollment processes of prospective online learners.

    In addition to serving as the point-of-contact for learners in fully online programs, the Team Lead assist the manager in supervising and managing the work of a team of Enrollment Coaches.

    The team lead will act in a supervisory capacity, directing the work of this team in the absence of the manager.

    The Team Lead ensures caring learner support, including coordination of university logistics behind the scenes so that online learners have a seamless admissions, enrollment and learning experience.

    Job Responsibilities:

    Helps support a team of Enrollment Coaches. In coordination with the Recruitment Team Manager, will set performance goals and expectations for the team.

    Responsible for providing training in processes and systems, supervising daily tasks of team members, conduct team meetings, and individual coaching of team members.

    30%


    Acts as the first line of online recruitment efforts, recruit and engage prospective learners by responding to all incoming request (phone calls, emails, web-based interest forms, etc.) Ensure that targeted response times and accuracy guidelines are consistently met via a multichannel approach.

    Proactively interact with prospects at every stage of the admissions pipeline, with the goal of transforming prospective learners into qualify applicants, and quality applicants into enrolled students.

    30%


    Coordinate with admissions and enrollment teams to facilitate logistics for online prospects, including faculty, admissions offices, enrollment offices, individual colleges, the Grad School, Financial Aid, Student Success Coaches, and other applicable departmental support personnel.

    20%

    Utilizes technology systems to track the student journey, including a CRM, LMS, and other systems.

    Proactively manage a personal database of leads to meet enrollment goals across an offering of degree programs / student pathways.

    10%

    Participates in continual professional development, working to ensure high levels of customer service excellence. 5%

    Other duties may be assigned. 5%

    Additional Requirements:

    Operation Essential Personnel - This position may be asked to work during an official closure, but who is otherwise not required to report to the physical campus during a closure and whose absence does not present a risk to the safety, resources, and well-being of the campus per FASOP HR-01.

    Additional Information:

    Must be willing to work nights/weekends especially during peak seasons.

    Minimum Qualifications:

    Bachelor's degree with 3 years of experience in customer service, sales, recruitment, or related.

    Preferred Qualifications:

    Bachelor's degree with 5 years of customer service or student support experience, 1 year of supervisory or project lead experience

    Specific Experience: Supervisory or project lead experience. Higher education or admissions experience preferred. Online learning experience preferred. Ability to connect quickly and authentically with people from a variety of different professional and cultural backgrounds.


    Additional Job Description:

    Special Instructions:

    Please provide a cover letter, resume, (3) professional references, and transcripts. Official transcripts are required prior to hire.

    For questions or concerns regarding the status of your application or salary ranges, please contact Brittney Randall at


    Posting Date:

    April 29, 2024


    Closing Date (Open Until Filled if No Date Specified):
    May 12, 2024


    Additional Position Information:

    Background Check - An offer of employment is contingent on a satisfactory pre-employment background check.

    Benefits - LSU offers outstanding benefits to eligible employees and their dependents including health, life, dental, and vision insurance; flexible spending accounts; retirement options; various leave options; paid holidays; wellness benefits; tuition exemption for qualified positions; training and development opportunities; employee discounts; and more


    Positions approved to work outside the State of Louisiana shall be employed through Louisiana State University's partner, nextSource Workforce Solutions, for Employer of Record Services including but not limited to employment, benefits, payroll, and tax compliance.

    Positions employed through Employer of Record Services will be offered benefits and retirement as applicable through their provider and will not be eligible for State of Louisiana benefits and retirement.


    Essential Position (Y/N):

    LSU is an Equal Opportunity Employer and SAME Agency:


    LSU is designated as a State As a Model Employer (SAME) agency and provides assistance to persons needing accommodations or with the accessibility of materials.

    For those seeking such accommodations or assistance related to this search, we encourage you to contact the Office of Human Resource Management ).


    HCM Contact Information:

    For questions or concerns related to updating your application with attachments (e

    g, resumes, RS:
    17 documents), date of birth, or reactivating applications, please contact the LSU Human Resources Management Office at or email For questions or concerns regarding the status of your application or salary ranges, please contact the department using the information provided in the Special Instructions section of this job posting.
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