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    Assistant Store Manager - Lafayette, United States - J. Jill

    J. Jill
    J. Jill Lafayette, United States

    3 weeks ago

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    Description

    **Assistant Store Manager - Acadiana Mall**

    ** Lafayette, LA**

    **Our Brand :**

    J.Jill is a premier omnichannel retailer and nationally recognized womens apparel brand committed to delighting customers with great wear-now product. The brand represents an easy, thoughtful and inspired style that reflects the confidence of remarkable women who live life with joy, passion and purpose. J.Jill offers a guiding customer experience through more than 280 stores nationwide and a robust e-commerce platform. J.Jill is headquartered outside Boston.

    **Overview :**

    The Assistant Manager supports the Store Manager in maximizing store potential, achieving sales productivity goals and profitability as well as hiring, coaching and developing associates as selling and style advisors. Works closely with the Store Manager to carry out corporate policies and assist with ensuring excellent J.Jill visual merchandising and operational standards. In the absence of the Store Manager and Co-Manager, the Assistant Manager acts in the capacity of the Manager on Duty.

    **Responsibilities :**

    Sales Generation and Performance

    Provides leadership in achieving individual and store sales and productivity performance goals:

    Review all store goals and results and assist with implementing actionable plans to improve store performance if necessary

    Ability to forecast business and communicate appropriate goals to associates to drive results and hold teams accountable, while managing expenses

    Assist with communicating store and individual goals to all associates in the store and use metrics to motivate associates to contribute their best efforts

    Utilize the current store reports and tools to consistently and effectively coach and communicate goals and priorities to all associates

    Identify and celebrate individual and team successes

    Build customer loyalty by leading associates to create genuine connections with customers, assist with company sponsored outreach to acquire new customers and participate in local customer outreach opportunities to increase customer visit frequency

    Work with customers to resolve merchandise and customer service issues timely and effectively, ensuring a positive customer experience and continued customer loyalty

    Coaches Store Team

    Promote a positive and energetic store atmosphere of teamwork as well as individual associate contribution:

    Act as a role model for selling culture by delighting customers with service that is unique to their needs and helping customers build an entire wardrobe by providing guiding, helpful advice

    Ensure an effective leader is scheduled and functioning in the role of sales leader on the sales floor at all times

    Challenge individuals to learn and grow and try new skills and selling approaches and share successes with one another

    Encourage store associates to try on new styles to enhance product knowledge

    Encourage store associates to project J. Jill brand and style advisor image

    Talent Management

    Assist the Store Manager in identifying and recruiting talent to support J. Jill culture and brand goals and objectives, and assist with filling open positions in a timely manner

    Conduct ongoing training and development of all associates on selling culture and techniques, policies and procedures, and operational and visual merchandising standards

    Assist the Store Manager with evaluating associate performance and developing associate skills and knowledge through feedback and challenging assignments

    Visual Merchandising

    Assist with planning and executing floor set and ongoing re-merchandising of store

    Ensure excellent visual standards are consistently maintained

    Replenish the sales floor according to minimum product level standards

    Operational Excellence

    Assist with developing weekly store schedules to maximize coverage during peak selling time. Adjust schedules as needed to meet customer needs

    Ensure daily use of current reports and tools to plan strategy of floor coverage and management of tasks

    Participate in all operational areas and functions including: knowledge and implementation of all company policies and procedures, marketing, product replenishment, markdowns and promotions, store cleanliness and backroom organization

    Assist with protecting company assets and reduce merchandise shrink by overseeing internal, external and administrative inventory processes according to company procedures

    Ensure compliance to company policies and procedures, and federal, state, and local employment laws to ensure a safe environment and protect Company assets

    Work with the Store Manager as needed on loss prevention investigations

    **Qualifications :**

    2-4 years Womens Specialty Retail experience required, 1+ years in a Store Management position preferred

    Point of Sale and general office software technical experience

    Experience in relevant Human Resource processes

    Strong leadership qualities, training and team building skills

    Excellent customer service skills with statistical track record in all areas of sales

    Experience in recruiting and retaining a talented sales and support team

    Strong communication and analytical skills

    Strong style, merchandising and wardrobing skills

    At J.Jill, our success is guided by a culture that values the intrinsic art of creativity and the data science required to drive our future growth. We are collaborative and data-centric, with every associate focused on creating our customers unique experience and delivering results through our omnichannel business model. We embrace each others differences and unique perspectives and consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

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