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Account Manager - Boston, United States - Botrista, Inc.
Description
About Us:
At Botrista, we are transforming beverage culture with intuitive drink-making technology guided by Nature herself.
By allowing restaurants to easily expand menus without added complexity, we're driving incremental growth with the push of a button.
Awarded as one of the Best California Startups in 2023, our beverage solution has created a new industry category, universally applicable to any cuisine, demographic, and business.
We deliver a world of flavors at your fingertips by sourcing top-tier ingredients from around the globe.
Thanks to valuable data collected through our integrated CloudBar system, we easily guide our partners through their drink menu innovation.
Each drink is crafted by nature, and perfected by innovation - we'd love to have you be a part of it.
Job Summary:
We are currently seeking an enthusiastic and customer-centric
Account Manager
to join our team on the East Coast. In this role, you will be responsible for managing our existing small and medium-sized business (SMB) accounts, ensuring customer satisfaction,
preventing churn
and
driving drink sales . Your performance will be primarily measured by the churn rate and the volume of drink sales.
Key Responsibilities:
Manage and nurture relationships with existing SMB restaurant accounts.
Develop and execute strategies to increase the drink sales for existing accounts.
Conduct regular check-ins and provide ongoing support to ensure customer satisfaction.
Collaborate with the sales team to identify upselling and cross-selling opportunities within existing accounts.
Implement measures to reduce churn rate and retain existing accounts.
Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
Collaborate with internal teams, such as marketing and operations, to support account growth initiatives.
Regularly update clients on the latest products and services or advice on menu to increase drink sales.
Qualifications:
At least 3 years of account management, marketing, business development or other relevant experience in sales.
Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization.
Proven ability to manage multiple account management projects at a time while maintaining sharp attention to detail.
Proven experience in sales or account management, preferably in the restaurant or hospitality industry.
Analytical mindset with the ability to identify trends and opportunities from data.
Self-motivated and target-driven with a proven track record of meeting or exceeding sales targets.
Knowledge of the restaurant industry, including trends, challenges, and best practices.
Ability to work independently and as part of a team.
Flexibility to adapt to changing priorities and handle multiple tasks simultaneously.
Benefits:
Fully company-paid Medical and 99% company-paid Dental and Vision Insurance3 weeks Paid Time Off, 5 sick days, 14 holidays, Wellness Benefits, Cell Phone and Internet reimbursement, 401KBeautiful new SF office with outdoor rooftop workspaceFree beverages with our Bot, snacks, and Wednesday lunches
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