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Jerseyville

    Financial Counselor - Jerseyville, United States - Jersey Community Hospital

    Jersey Community Hospital
    Jersey Community Hospital Jerseyville, United States

    1 week ago

    Default job background
    Description

    Job Type

    Full-time

    Description

    • Provide customer service related to patient accounts.
    • Facilitate the financial assistance process; notifies patients of findings, keeps accurate records as needed, and monitors accounts.
    • Assist in the collection of patient account balances.
    • Review accounts prior to referral to bad debt.
    • Resolve delinquent account issues.
    • Makes recommendations for disposition.
    • Notifies billing clerk when a payment has not been received from the insurance company and/or a claim may need to be rebilled.
    • Reviews the status of payment plans monthly, and contacts the patient by mail and/or phone to discuss the payment status.
    • Assists the payment coordinator/Specialist with posting of payments.
    • Demonstrates support and participates in accomplishing team goals.
    • Screen patients for government and other funding resources.
    • Other roles and responsibilities as assigned.
    Requirements

    Education and Experience:
    • High School graduate or equivalency
    • Related experience preferred.
    • Medical terminology and/or related experience preferred.
    Required Skill/Abilities:
    • Demonstrated computer skills.
    • Excellent communication and interpersonal skills
    • Ability to discuss financial matters with patients and/or their representative
    • Negotiation/analytical skills required to review patient accounts and determine appropriate course of action
    • Demonstrated ability to maintain detailed records/reports
    • Maintain high level of confidentiality due to sensitive nature of information.
    Special Physical/Working Conditions:
    • Work is of light demand.
    • Requires routine lifting up to 25 pounds.
    • Standing, sitting, walking, bending and reaching are required.
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