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    Patient Entry Coordinator - Chicago, United States - Chicago Cosmetic Surgery and Dermatology

    Chicago Cosmetic Surgery and Dermatology
    Chicago Cosmetic Surgery and Dermatology Chicago, United States

    3 weeks ago

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    Description
    Job Description

    Job Description


    Position Summary:


    The Front Desk Coordinator will be primarily responsible for overseeing the daily operations of the front desk and front office areas.

    Responsible for co-supervising and co-leading Patient Entry staff, the Front Desk Coordinator will primarily follow the Patient Entry Job Description and is a working coordinator position.

    The Front Desk Coordinator position has additional duties as follows:


    Essential Functions:
    Adheres to the Patient Entry job description.
    Can perform, coordinate and manage the work of the front desk such as:
    Patient check in and out
    Appointment scheduling
    Co-managing provider schedules for accuracy and completeness to maximize efficiency and office flow
    Cash collection and payment posting
    Obtaining correct patient information
    End of day reconciliation
    Product sales
    Supporting Chicago Skin Science with retail business, mail/package distribution
    Is able to performs analysis of front desk activities with actionable outcomes
    Advises the departments and practice on patient entry issues; in conjunction with the Call Center Coordinator and Patient Engagement Supervisor
    Responsible for handling patient and employee questions, concerns, or problems as they occur at the Check In and Out areas
    Works with Call Center Coordinator to schedule and monitor staff schedules to maximize efficiency and office flow
    Trains or assists in training of new patient entry staff at front desk
    Maintains an updated training manual for front office operations, updates to be added timely and communicated with Patient Entry staff
    In conjunction with the Check In and Out Team Leads, conducts bi-weekly departmental meetings and daily huddles for effective and efficient work operations
    Assists in customer service resolution and problem solving
    Works closely with the Call Center Coordinator, Patient Engagement Supervisor, Upper Managements, clinical providers and Director of Practice
    Ensures front entry staff utilize their time efficiently, assisting with other projects as needed
    Manage front desk daily checklists and

    daily/weekly/monthly

    side duties are completed
    Communicates with Patient Engagement Supervisor any situations, ideas or commendable work that arise in the front office
    Administer positive and constructive

    feedback/progressive

    discipline (with assistance from Human Resources) to appropriate Patient Entry staff for development
    In conjunction with the Call Center Coordinator, and Patient Engagement Supervisor administers bi-annual reviews to Patient Entry staff
    Demonstrates continuous effort to improve operations, and streamline work processes
    Maintains professional image through appropriate attire and grooming
    Performs other duties as needed by the Practice Administrator, other supervisors and/or Director


    Core Skills:
    Treats all patients and other staff members with respect
    Excellent customer service, communication skills and telephone etiquette
    Ability to understand patient's needs and concerns
    Knowledge of medical terminology, CPT and ICD-9/ICD-10 coding
    Demonstrate basic understanding of patient billing and upfront collections
    Encourage cooperation and be an example of a team player
    Ability to manage multiple tasks simultaneously
    Organized with attention to detail
    Coach and mentor staff to reach their highest potential
    Ability to resolve conflict positively while demonstrating mutual respect
    Identify staff strengths and address staff weakness, train
    Ability to implement ideas


    Requirements:
    High school diploma or equivalent
    High level of computer skills
    Microsoft Office
    Dependable
    Flexible
    Punctual
    Team Player
    Must be able to lift/carry up to 20 pounds.


    Experience:
    Two years minimum leadership experience in a medical practice or hospital setting.

    Job Posted by ApplicantPro

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