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    Patient Entry Coordinator - Chicago, United States - Chicago Cosmetic Surgery and Dermatology

    Chicago Cosmetic Surgery and Dermatology
    Chicago Cosmetic Surgery and Dermatology Chicago, United States

    1 week ago

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    Description

    Position Summary:

    The Front Desk Coordinator will be primarily responsible for overseeing the daily operations of the front desk and front office areas. Responsible for co-supervising and co-leading Patient Entry staff, the Front Desk Coordinator will primarily follow the Patient Entry Job Description and is a working coordinator position. The Front Desk Coordinator position has additional duties as follows:


    Essential Functions:

    • Adheres to the Patient Entry job description.
    • Can perform, coordinate and manage the work of the front desk such as:
    • Patient check in and out
    • Appointment scheduling
    • Co-managing provider schedules for accuracy and completeness to maximize efficiency and office flow
    • Cash collection and payment posting
    • Obtaining correct patient information
    • End of day reconciliation
    • Product sales
    • Supporting Chicago Skin Science with retail business, mail/package distribution
    • Is able to performs analysis of front desk activities with actionable outcomes
    • Advises the departments and practice on patient entry issues; in conjunction with the Call Center Coordinator and Patient Engagement Supervisor
    • Responsible for handling patient and employee questions, concerns, or problems as they occur at the Check In and Out areas
    • Works with Call Center Coordinator to schedule and monitor staff schedules to maximize efficiency and office flow
    • Trains or assists in training of new patient entry staff at front desk
    • Maintains an updated training manual for front office operations, updates to be added timely and communicated with Patient Entry staff
    • In conjunction with the Check In and Out Team Leads, conducts bi-weekly departmental meetings and daily huddles for effective and efficient work operations
    • Assists in customer service resolution and problem solving
    • Works closely with the Call Center Coordinator, Patient Engagement Supervisor, Upper Managements, clinical providers and Director of Practice
    • Ensures front entry staff utilize their time efficiently, assisting with other projects as needed
    • Manage front desk daily checklists and daily/weekly/monthly side duties are completed
    • Communicates with Patient Engagement Supervisor any situations, ideas or commendable work that arise in the front office
    • Administer positive and constructive feedback/progressive discipline (with assistance from Human Resources) to appropriate Patient Entry staff for development
    • In conjunction with the Call Center Coordinator, and Patient Engagement Supervisor administers bi-annual reviews to Patient Entry staff
    • Demonstrates continuous effort to improve operations, and streamline work processes
    • Maintains professional image through appropriate attire and grooming
    • Performs other duties as needed by the Practice Administrator, other supervisors and/or Director

    Core Skills:

    • Treats all patients and other staff members with respect
    • Excellent customer service, communication skills and telephone etiquette
    • Ability to understand patient's needs and concerns
    • Knowledge of medical terminology, CPT and ICD-9/ICD-10 coding
    • Demonstrate basic understanding of patient billing and upfront collections
    • Encourage cooperation and be an example of a team player
    • Ability to manage multiple tasks simultaneously
    • Organized with attention to detail
    • Coach and mentor staff to reach their highest potential
    • Ability to resolve conflict positively while demonstrating mutual respect
    • Identify staff strengths and address staff weakness, train
    • Ability to implement ideas

    Requirements:

    • High school diploma or equivalent
    • High level of computer skills
    • Microsoft Office
    • Dependable
    • Flexible
    • Punctual
    • Team Player
    • Must be able to lift/carry up to 20 pounds.

    Experience:

    Two years minimum leadership experience in a medical practice or hospital setting.

    Job Posted by ApplicantPro
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